Exploring Live Feed Core UI
Summarize
Summary of Exploring Live Feed Core UI
Live Feed in ServiceNow provides a searchable knowledge-sharing platform within organizations, enabling users to post, reply, rate messages, and share links and images. It requires the Core UI and is not supported in the Next Experience interface, where it is automatically disabled. Although Live Feed has been discontinued, it remains active in the Zurich release with ongoing exploration for future enhancements.
Show less
Live Feed supports various feed types including company, group, individual, and record feeds. It is domain separated at the data level, allowing segregation of information across domains. Live Feed v2 is the default for new instances, but must be activated for upgrades from earlier versions.
Key Features
- Posting and Interaction: Users can post messages, reply, rate, and use hashtags for categorization and improved searchability.
- Automatic Notifications: Administrators can configure automatic messages triggered by specific record updates, which post to groups or company feeds.
- Email Subscriptions: Users can subscribe to feeds and receive email notifications for new posts.
- Accessibility: Live Feed supports keyboard navigation for users utilizing accessibility features.
- Feed Types: Includes document feeds (tasks and records), record feeds, company feeds, group feeds, and individual feeds for targeted collaboration.
- Domain Separation: Live Feed data can be domain separated to control visibility and access.
Roles and Responsibilities
- Administrators: Responsible for activating and configuring Live Feed, managing notifications, setting up document and record feeds, and maintaining security.
- Users: Can subscribe to feeds, post content, collaborate on records, and utilize hashtags to organize content.
Benefits for ServiceNow Customers
- Enhanced Collaboration: Live Feed enables users to work directly on tasks and records within a social, interactive interface.
- Automated Communication: Notifications and automated messages keep teams informed about relevant updates without manual intervention.
- Improved Searchability: Hashtags and categorized feeds help users quickly find relevant information.
- Flexible Team Subscriptions: Groups and teams can subscribe to specific feeds for targeted communication.
Next Steps
To fully leverage Live Feed capabilities, ServiceNow customers should review documentation on activating, administering, and using Live Feed. This ensures proper configuration and maximizes the value of social collaboration within their organization.
Live Feed content forms a searchable knowledge source for sharing information within an organization.
Live Feed overview
Core UI is required to use Live Feed. Live Feed is not supported in Next Experience. If you turn on Next Experience, Live Feed is automatically disabled and will no longer work. See Next Experience UI for more information.
While Live Feed has been discontinued, we are always exploring new ways to enhance our services. Stay tuned for future updates and improvements.
Live Feed content forms a searchable knowledge source for sharing information within an organization. Main features include the following:
- Users can post, reply to, and rate messages, including links and images.
- Administrators can set up automatic messages that are generated when specific records are updated throughout the system.
- Users can subscribe to receive email notifications when new messages are posted.
- Users who take advantage of the accessibility options in the platform can tab through a Live Feed to navigate.
Live feed can be domain separated at the data level only. For more information on Live Feed and domain separation, see Domain separation in Live Feed.
Live Feed users
| User | Description |
|---|---|
| Admins | Admins activate and administer Live feed in the following ways:
|
| Users | Users can subscribe to feeds, post content, work on records, and use hashtags. |
Live Feed benefits
| Benefit | Feature | Users |
|---|---|---|
| Document feeds allow users to work on tasks and other records through the Live Feed interface. Users can post messages in Live Feed that are automatically maintained as comments or work notes on the record, if the record has these journal fields. | Document feeds | Configuration: Admins Users: anyone |
| Record feeds allow users to work on tasks and other records through the Live Feed interface. Users can post messages in Live Feed that are automatically maintained as comments or work notes on the record if the record has these journal fields. | Record feeds | Configuration: Admins Users: anyone |
| When a record is inserted or updated on a specific task table and the notification conditions are met, a message is generated and posted to the specified group or to the company feed. | Live Feed table notifications | Configuration: Admins Users: anyone |
| Users can be combined into teams for the purpose of subscribing to specifically-focused feeds. | Teams in Live Feed | Configuration: Admins Users: anyone |
| Hashtags are words marked with a hash symbol (#) in messages. Hashtags are a way to categorize messages by keyword or topic for improved search results. | Hashtags in Live Feed | Anyone |