---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Live Feed UI overview

# Live Feed UI overview {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Live Feed user interface provides many methods you can use to share content with
others in your organization.
Important:  
Core UI is required to use Live Feed. Live Feed is not supported in Next Experience. If you turn on Next Experience, Live Feed is automatically disabled and will no longer work. See [Next Experience UI](https://www.servicenow.com/docs/access?context=next-experience-landing-page&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US) for more information.

While Live Feed has been discontinued, we are always exploring new ways to enhance our services. Stay tuned for future updates and improvements.
* **[Update your Live Feed profile](https://www.servicenow.com/docs/w6AnbEwFPvDWhrjEomPtqA)**   
  Your profile information includes a photo or image, and tabs for different types of information including messages, feeds, teams, followers, and those who are following you. You can update your profile information and picture at any time.
* **[Work with Live Feed messages](https://www.servicenow.com/docs/88OXK41tc6r4wrWWDJt2dQ)**   
  This portion of the UI gives the user access to various types of messages and tools for grouping and categorizing messages. Also included are methods for identifying which user feeds you are following and which users are following you.
* **[View another Live Feed user](https://www.servicenow.com/docs/WWPStXnJ3JFEKr1yZH1OkQ)**   
  When a requester user, one that has no ServiceNow role, is viewing a feed and points to another user's picture, information for the user appears from the Business Card view of the User \[sys_user\] table.
* **[Follow other Live Feed users](https://www.servicenow.com/docs/42eVNRHJK5Cmw75zMZM5VQ)**   
  As you use Live Feed, you can follow the message threads of other users.
* **[Select feeds](https://www.servicenow.com/docs/j9G5MUzp9vc7KkrN2EmIZg)**   
  A feed is a stream of related messages. You can use the feed selector to switch between feed types and to view specific group feeds and record feeds.
* **[Follow feeds](https://www.servicenow.com/docs/S6pmBHj1QEXdqi8kj3oClA)**   
  You can view users who are following you or other users you are following.
* **[Bookmark feeds and hashtags](https://www.servicenow.com/docs/pbNv3jfLouAGtFDynkWcQA)**   
  The Live Feed interface uses the standard bookmarking functionality for feeds and hashtags.
* **[Add Live Feed to your homepage](https://www.servicenow.com/docs/ZOm4LtAcIQtcHDZKUHTXmA)**   
  You can add Live Feed to your own homepage or to a global homepage.