---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure a provider in Notify

# Configure a provider in Notify {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure a conference provider or a phone number to be used as choices for
initiating a conference call. For sending SMS, configure preferences for phone
numbers.

## Before you begin

Role required: notify_admin{#configure-providers-for-provider-selectors__p_srb_nfg_h1c}

## About this task

## Procedure

1. Navigate to AllNotifyProvider Selector.
2. Click New.
3. On the form, fill in the fields.  
   {#configure-providers-for-provider-selectors__table_atk_22t_whb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the provider you are adding. |
   | Order | Order in which the provider appears when multiple providers are configured. |
   | Source table | The table to which this provider needs to be added. |
   | Condition | Conditions on the source table based on which provider selectors is applied. |
   | Active | Indicates whether the provider is active. |
   | Catch-all | Selects this provider if no other Provider Selector matches. |
   | Manual selection | Disables the automatic selection of this provider, for example, if in a communication plan you want to use this provider only as a forced communication channel. |
   [Table 1. Provider selector fields]

   {#configure-providers-for-provider-selectors__table_atk_22t_whb}
4. Click Submit.
5. In the Provider Selector Choices section, click New.
6. Search for the conference provider or the Notify group that contains the phone numbers for initiating a conference.  
   For sending SMS, search for the Notify group that contains the phone numbers.
7. Click Submit.
{#configure-providers-for-provider-selectors__steps_trb_nfg_h1c}

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