Differences between Notify and Legacy Notify

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Describes the differences between the Notify and Legacy Notify applications, including architecture, workflows, Twilio support, and task-initiated conference calls.

    Table 1.
    Legacy Notify (com.snc.notifynow) Notify (com.snc.notify)
    Is deprecated. Supported only telephony services. Supports pure conferencing solutions such as Zoom in addition to the Telephony providers like Twilio.
    Manage a single number from a Twilio account per instance. Provides support for multiple numbers per Twilio account, especially cross-geographical scenarios.
    Does not include support for customizable workflows for Voice and SMS incoming or outgoing scenarios. Workflow-driven approach for handling incoming and outgoing Voice and SMS events, making the integration easy to customize.
    Hard-coded join conference SMS and IVR prompts for joining a conference call. Includes a configurable workflow for handling SMS and Voice IVR prompts.
    Support for SMS-based answers. Notify On Task support for sending SMS and initiating conference calls from any task.