---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Join and end conference call

# Join and end a conference call from incident communications management {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After a conference call is initiated, join the call to participate in the discussion
or end the call when the conference is no longer required.

## Before you begin

Role required: notify_view, ia_admin or notify_setup_admin

## Procedure

1. Navigate to Incident Communications ManagementAll.
2. Open the relevant incident communication plan.
3. Click the Conference tab.
4. For the relevant incident communications task, under Actions, perform one of the following actions.

   | Option | Description |
   | Join Conference Call | If you are not already logged into the conference call, you can join the conference. |
   | End Conference Call | End the conference when the discussion is over. Note: The work notes get updated with the details of the conference call such as duration and participants. |
   |-|-|

   {#join-end-conference-call-from-icp__choicetable_erb_xlq_thb}

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