View CI information with the Now Assist CI summarization skill

  • Release version: Zurich
  • Updated October 17, 2025
  • 1 minute to read

    • View a concise summary of key CI data. You can select the CI on a CI form, in a workspace page, or on any list view. The summary can include discovery data, ownership, and key related items such as open incidents, alerts, problems, upcoming change requests, and security vulnerabilities. Additionally, the summary lists the service instances that the CI is part of.

    Before you begin

    Role required: sn_cmdb_user

    About this task

    This procedure describes how you can manually access the skill in Core UI or in the CMDB Workspace. In addition, any agentic workflow can use the skill.

    For more information, see Working in the Now Assist panel.

    Important:
    This Now Assist skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see Now Assist skills, agents, and agentic workflows on by default.

    Procedure

    1. Select a CI from the workspace or from any list view.

      For example, select All and enter cmdb_ci.list in the search filter. Select a CI to open its CI form.

    2. Select Summarize in the Now Assist box.

      Summarize button on the CI form.

      Now Assist generates and displays summary information for the CI, as in this example.

      Summary information.

    3. Optional: Provide feedback, copy the summary text to the clipboard, or refresh the summary.
      OptionProcedure
      Provide feedback for the summary If you think that the summary was helpful, select thumbs-up . If you think that the summary wasn’t helpful, select thumbs-down .

      This feedback improves the Agentic AI model and can help to improve the future versions of this skill. The system gathers the feedback on each generated summary and stores it in the Agentic AI logs (sys_generative_ai_log_list.do).
      Copy the summary Select the copy to clipboard icon to use the summary information for another purpose, such as pasting into an email.
      Refresh the summary If you think that data might have changed after you viewed the summary, select the redo icon to refresh the summary information.