---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure skill for context menu

# Configure skill for the ServiceNow Otto context menu {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 20, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the knowledge content recommendation skill so that agents can use the ServiceNow Otto context menu to expand or shorten a knowledge article in TinyMCE. With the content editor in the Knowledge Center, agents can create and edit knowledge articles using custom instructions.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllAI AdminAI FeaturesPlatform.
2. Select View details on the Knowledge feature card and navigate to Active skills.  
3. Select Edit from ![Ellipses icon]() corresponding to the Knowledge content recommendation skill.  
4. Enable the In-product display and select Done to activate the skill.  
**Related tasks**   

* [Edit an article using the ServiceNow Otto context menu](https://www.servicenow.com/docs/NmJUZF76bCln4iPqNZpkUw#Now-Assist-generate-article-using-context-menu "Elaborate or shorten content within a Knowledge article using the ServiceNow Otto context menu to access generative AI capabilities in Knowledge Management.")
* [Generate and edit articles using Now Assist in the Knowledge Center article editor](https://www.servicenow.com/docs/jkRSpKbHbyIxcjZ0USZFUQ "This task explains how to create and improve a knowledge article with the Knowledge center article editor.")

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