---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure skills for potential gaps

# Configure skills for potential gaps {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 20, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The knowledge gaps feature identifies missing knowledge articles. Activate the Knowledge Gaps skill in the ServiceNow Otto AI Admin console before working with gaps.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllAI AdminAI SkillsPlatformKnowledge.
2. From the set of knowledge gap skills, you can enable or disable the following skills:
   * You can activate or deactivate the Knowledge gaps identification (ITSM) skill.
   * You can activate or deactivate the Knowledge gaps identification (CSM) skill.

   Confirm that the skills display an Active or Deactivated status.

   After the skills are activated, gap recommendations appear on the Knowledge Center home page.
**Related concepts**   

* [Knowledge Center Home Page](https://www.servicenow.com/docs/Hc9koOl0nEX7GMYq8d~xqg "Knowledge Center is a plugin within Knowledge Management that helps in the effective management of knowledge articles by using an intuitive interface.")  
**Related tasks**   

* [Manage potential knowledge gaps](https://www.servicenow.com/docs/PKE3ip7cP9TPc2fgxySKyw "Learn how to review and resolve potential knowledge gaps in the Knowledge Center.")

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