---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Reset your password on Windows systems

# Reset your password on Windows systems {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If your organization uses the Password Reset Windows Application, you can reset
your password directly from your Windows login screen.

## Before you begin

Role required: none

## Procedure

1. Start your computer or press Ctrl+Alt+Delete to go to the Windows login screen.
2. Click the Forgot Password? link.  
   Note:  
   Your administrator may configure different text for the link.
3. On the Identify page, enter the requested information and then click Next.
4. On the Verify page, enter the requested information, and then click Next.  
   Note:  
   You might be given the option to choose the method used to verify your identity.  
   If your identity is verified, the Reset page displays whether you were successfully verified and the state of your account (either locked or unlocked).
5. Based on your locked/unlocked state, perform one of the following actions:
   * If your account is not locked, the page displays the Reset Password button. Enter and reenter the new password and then click Reset Password.
   * If your account is locked, the page displays the Reset Password and Unlock Account buttons.
     * You can enter a new password and click Reset password to reset the password and unlock the account.
     * If your administrator has selected Enable account unlock for the password process, you can unlock the account without resetting the password by clicking Unlock account.
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**Related tasks**   

* [Enroll for the Password Reset program using an authenticator](https://www.servicenow.com/docs/Z4hDDHdzYhV8mgmECGFbXw "Verify your identity while resetting your password by enrolling for the Password Reset program using a third-party authenticator app.")
* [Enroll for the Password Reset program using SMS codes](https://www.servicenow.com/docs/SYyb6hcbHNbpYB7kEqS4tw "To verify your identity while resetting your password, you can use a code (the SMS code) that was delivered to your mobile phone or device. You can enroll on a mobile device.")
* [Enroll for the Password Reset program using emailed codes](https://www.servicenow.com/docs/NgjfFIZCB_dLkJWfmWXKxg "To verify your identity while resetting your password, you enter a code that was sent to your email address. You can enroll for this program on a mobile device.")
* [Enroll for the Password Reset program using questions and answers](https://www.servicenow.com/docs/uB8P1m_C3HkCKrsmyL57mQ "Your organization might ask you to select the questions to use when resetting your password. You select the questions and provide answers that only you know. At another time, when you reset your password, your answers verify your identity. You can enroll on a mobile device.")
* [Enroll for the Password Reset program using Soft PIN](https://www.servicenow.com/docs/tfmK1ov212bKn0tBWMlf2w "Verify your identity while resetting your password by using a Soft PIN. To use it, you must enroll for the verification using a Soft PIN.")