---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Service Delegation

# Service Delegation {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Service delegation is the ability to designate other users to view and interact with
approvals sent or tasks assigned to you, and to receive copies of all email notifications sent
to you.  
Note:  
Users to whom you delegate responsibility see all pending tasks and approvals regardless of the delegation period.  
Note:  
Delegation does not cascade. When a user acts as a delegate for another user, the delegate cannot in turn delegate to a third party. The original delegate is the only user who receives assignments and notifications. Delegation does not grant the delegate access to tasks where the caller or requester is the user for whom the delegate was created.
* **[Add the Delegates related list to a user profile](https://www.servicenow.com/docs/bNz_4LMGZmgnComE5pXQjA)**   
  To delegate approvals and tasks to another user, configure your user profile form to display the Delegates related list.
* **[Delegate approvals and tasks to another user](https://www.servicenow.com/docs/rO4ZODRcpyMOjU5LBuhbxg)**   
  If you're out of the office, you can delegate responsibilities to another active user for a period of time.