Request for catalog items: conversation or form
Catalog items can be requested in two different ways: through a conversation using Now Assist or by filling out a traditional web form. The method depends on each catalog item is configured.
When requesters want to request something from the service catalog—like a new laptop, software access, or office supplies, they can interact with the system in two main ways. Some items use conversational requests, while others use traditional web forms.
Conversational requests (AI chat)
With conversational requests, requesters can chat with Now Assist instead of filling out a form. Now Assist asks them questions one at a time, understands their answers, and automatically fills in the request details.
After requesters answer all the questions and confirm their request, they can submit it by selecting the Submit button in the chat.
Web form requests
With web form requests, they fill out a traditional online form with fields, dropdown lists, and check boxes. This is the standard way most people are familiar with when requesting items online.
This method gives requesters full control over the form and lets them see all available options at once. They can fill out the fields in any order and submit the request when they're ready.