Configure a parent mapping for a request

You can configure a mapping that specifies the association between the parent record and the request record.

Before you begin

Role required: admin or catalog_admin

Procedure

1. Navigate to All > Catalog Administration > Request Parent Mapping.
   Note:

   The Incident request configuration that creates a mapping between the incident table and the request table is available by default.
2. Click New and specify the field information.

   Table 1. Request Parent mapping fields

   Field	Description
   Name	Name of the mapping configuration for a request.
   Parent table	Table from which the request is created.
   Request Parent	Request table field that specifies the association with the parent table.
   Parent requestor	User reference field on the parent table that is specified as the requestor of the request. Note: For delegated request experience, the user from the parent table record is populated in the Requested For variable. For information on delegated request experience, see Delegated request experience.

3. Click Submit.