Debugging Service Catalog

Debug user criteria of catalog items, UI customizations for Service Catalog pages, actions on catalog item variables, performance diagnostics of a catalog item, and so on.

• Debug actions on catalog item variables
  Analyze the client-side actions affecting the state and values of all variables. You can also get insights into the performance of each script working on the variables.
• Debug user criteria of a catalog item
  Debug whether a user can access a catalog item based on the matched user criteria and fix any issues.
• Debug UI customizations for a Service Catalog page
  Perform the health check of a Service Catalog page. The UI Page Customization Diagnostics window displays the UI macros applicable for the Service Catalog page and their corresponding states. For issues on a Service Catalog page due to customized UI macros, you can identify the source of broken functionality.
• Debug performance diagnostics of a catalog item
  Analyze the impact of the variable setup in a catalog item on its runtime performance, and identify any issues. You can review the processing time of the catalog item and its variables based on the triggered SQL queries.
• Debug a Service Catalog variable
  Monitor changes in the state and the value of a Service Catalog variable due to catalog client scripts, catalog UI policies, and catalog data lookups. You can diagnose and resolve issues related to such changes, and track client-side scripting errors on this tab.
• Item diagnostic report
  For a catalog item data and configuration, you can identify possible violations from the ServiceNow recommended practices.
• Service catalog UI policy
  UI policies can be used to define custom process flows for tasks.