---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Refine content skill

# Refine content {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the refine content skill to shorten, elaborate, rephrase, or generate content in the fields by using ServiceNow Otto.
The refine content skill helps users shorten, elaborate, rephrase, or generate content in the Short description and Description fields in the Details step while creating or editing a
catalog item.  
You can also elaborate or shorten the content in the Instructions field and the Conversational label field in the Questions step.  
Note:  
Verify that you have activated the skill before refining the information in the fields for a catalog item.

## Availability {#now-assist-refine-content__section_omy_2ql_bdc}

This skill is available in the following workflow and product.  
{#now-assist-refine-content__table_bnb_kql_bdc__entry__2}

| Workflow | Product |
|-|-|
| Creator | [ServiceNow Otto for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&version=zurich&pubname=zurich-build-workflows&ft:locale=en-US) |
[Table 1. ServiceNow Otto products and workflows]

{#now-assist-refine-content__table_bnb_kql_bdc}
**Related reference**   

* [AI Authoring for Catalog Builder](https://www.servicenow.com/docs/ftFJ1MGQne92TiFBpbI4Yg "Use AI Authoring for Catalog Builder to create catalog items of your choice by giving text inputs.")