---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Avoid enforcement

# Avoid enforcement of a mandatory field {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can avoid enforcing a mandatory field within tabs.

## Before you begin

Role required: admin

## About this task

By default, mandatory fields must be filled in before switching tabs in the Choose Options section of order guides.

In this example, if the customer attempts to select another tab without filling in
the Street Address field, a warning prompt appears. The customer cannot switch tabs without entering this information.

To avoid this enforcement in all order guides:

## Procedure

1. Navigate to AllService CatalogCatalog AdministrationProperties.
2. Locate the property Validate mandatory fields when switching tabs in 'Choose Options' section of Order Guides (glide.sc.guide.tab.validate).
3. Clear the Yes check box.  
   If you make this change, mandatory fields are still mandatory, but the
   customer can switch between tabs before filling in the mandatory fields.
   Enforcement is then checked when the customer chooses to proceed to the next
   step.

   To avoid enforcement of mandatory fields altogether, use the Ignore Mandatory Evaluation check box within the relevant order guide
   rule.

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