---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Service Catalog configuration for Universal Request

# Service Catalog configuration for Universal Request {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can configure a catalog item or record producer to create a universal request when a
request is submitted. The associated requested item (for catalog item) or task-based record (for
record producer) becomes the primary ticket for that universal request.
* **[Configure all catalog items or record producers to create a universal request](https://www.servicenow.com/docs/HLTVYV_hlMKAPGeHCA1W1Q)**   
  Reduce the implementation time by configuring all catalog items or all record producers at a time for universal request creation.

**Related tasks**   

* [Create or edit a catalog item](https://www.servicenow.com/docs/Iy4ZAyv8YNaJ8Mss7YEGWg#t_DefineACatalogItem "Define individual catalog items using Service Catalog. You can create, edit, and copy catalog items.")
* [Create a record producer](https://www.servicenow.com/docs/ZTLOYhopSNOqVxC47s2xGw "You can create a record producer for tables and database views that are in the same scope as the record producer. Also for tables that allow create access from applications in other scopes.")  
**Related topics**   

* [Configure a catalog item or record producer to create a universal request](https://www.servicenow.com/docs/access?context=create-ur-recordproducer&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US)