View request notifications

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • View request notifications that are sent during specific events in a catalog request life cycle. These notifications are sent to various recipients including the Employee Center and ITIL users.

    Before you begin

    Role required: admin

    About this task

    Use the email notification layout and template that is shipped with the Employee Experience Foundation (com.snc.sn_ex_emp_fd) plugin to deliver notifications that are consistent and built with industries best practices layout. Applying the layout to email notifications elevates the look and feel, and also helps to deliver branded notifications. For more information, see Use email notification layout.

    Procedure

    1. Navigate to All > System Notification > Email > Notifications.
    2. View the notifications related to request by filtering the Table field by sc_requestand sc_req_item.
    3. Click the notification name to view the details.
      Note:
      To receive these notifications, the end user must enable notifications. For more information, see Subscription-based notifications.