---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# AWS

# Service Graph Connector for AWS {#ariaid-title1}

Release version: Zurich  
Updated March 1, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
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## Summary of Service Graph Connector for AWS

The Service Graph Connector for AWS enables ServiceNow customers to securely integrate Amazon Web Services (AWS) data into their ServiceNow instance.
Using AWS native technologies and security best practices, it facilitates seamless data connection within ServiceNow workflows.
The connector supports multiple ServiceNow releases, including Zurich, Australia, and Brazil.
Show full answer Show less  

## Key Features

* **Use cases:** Provides visibility into cloud resources, their relationships, and states; supports deep application discovery for IT Asset Management (ITAM) or Software Asset Management (SAM); and assists in governance and compliance.
* **Connection Configuration:** Customers can configure and manage connections through the SGC Central view available in the Service Graph Workspace or CMDB Workspace. This method is preferred over the soon-to-be-deprecated guided setup.
* **CMDB Integrations Dashboard:** Offers a centralized dashboard via the Integration Commons for CMDB app to monitor statuses, processing results, and errors across integrations, with filtering capabilities by integration, time, or run.
* **Bring Your Own License (BYOL) Support:** Supports importing BYOL information for Oracle Database server Image CIs on AWS by populating licensing data into the CMDB key-value table and managing data source properties during initial imports.
* **Event-Based Discovery:** Leverages AWS events to create and update Configuration Items (CIs) discovered by the connector.
* **Retired CI Management in EKS:** Automatically sets deleted Elastic Kubernetes Services (EKS) components like pods and services to Retired status in relevant CMDB classes.
* **Shared VPC and Subnets Support:** Imports CI relationships across different AWS accounts, allowing tracking of inter-account connections such as VPCs linked to subnets, network interfaces, and virtual machines.

## Upgrade and Maintenance

* Before upgrading, delete any customizations related to the connector from the Customer Updates table and upgrade dependencies.
* After installation, perform a full data import from AWS and clear the "Use last run datetime" field for all AWS data sources to ensure fresh data pulls.
* Download and rerun AWS environment scripts to maintain proper configuration.

## Additional Resources

Customers can find further setup, troubleshooting, and functional specification information on the ServiceNow Community site, including topics such as data mapping, lifecycle management, import failures, and performance optimization related to the Service Graph Connector for AWS.  
Use the Service Graph Connector for AWS to securely bring in Amazon Web Services (AWS) data into your ServiceNow instance.

## Request apps on the Store {#cmdb-integration-aws-sg__section_gq1_y3f_4mb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#cmdb-integration-aws-sg__inline-send-to-store}
The integration uses AWS native technologies and AWS security best practices to enable cloud teams to connect the data within their ServiceNow workflow. For more information about the Service Graph Connector for AWS, see the [Service Graph Connector for AWS - Introduction](https://community.servicenow.com/community?id=community_article&sys_id=13aa801f1b1ec910c465ece6b04bcbec) article on the ServiceNow Community site.

## Supported ServiceNow versions {#cmdb-integration-aws-sg__section_lpz_glf_44b}

* Zurich
* Australia
* Brazil
{#cmdb-integration-aws-sg__ul_wcy_zrq_wtb}

## Use cases {#cmdb-integration-aws-sg__section_usr_gxc_n4b}

The following are examples on how you can use the Service Graph Connector for different ServiceNow applications:

* Visibility into cloud resources, relationships, and state.
* Deep discovery of applications for ITAM or SAM outcomes.
* Governance and compliance outcome.
{#cmdb-integration-aws-sg__ul_fzg_x5z_2sb}

## Important information for upgrading Service Graph Connector for AWS {#cmdb-integration-aws-sg__section_uh4_jjt_zzb}

Before you begin the upgrade process, complete the following tasks:

* If there are any customizations, delete the records associated with the Service Graph Connector for AWS from the Customer Updates \[sys_update_xml\] table. See [Customer Updates table](https://www.servicenow.com/docs/access?context=r_CustomerUpdatesTable&version=zurich&pubname=zurich-platform-security&ft:locale=en-US).
* Upgrade any dependencies.
{#cmdb-integration-aws-sg__ul_jzg_5jt_zzb}  
After you've installed the latest version of the Service Graph Connector for AWS:

* Perform a full import of data from your AWS instance. Verify that the Use last run datetime field value is cleared for all the AWS data sources in the Data Source \[sys_data_source\] table.
* Download and rerun the AWS scripts. See [Configure the AWS environment](https://www.servicenow.com/docs/CAQa0whVpeG5Y7w8fn_NwQ "Configure your Amazon Web Services (AWS) environment to import data using the Service Graph Connector for AWS.").
{#cmdb-integration-aws-sg__ul_qjj_q4t_zzb}

## Configuring a connection for the connector {#cmdb-integration-aws-sg__section_cgw_3pf_32c}

You can configure a connection for the connector by using the SGC Central view in the Service Graph Workspace or CMDB Workspace. The view enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see [Configure Service Graph Connector for AWS using SGC Central](https://www.servicenow.com/docs/9wrNzKaun8YLZq7mlD4lhw "Use the playbook available with the SGC Central application to set up the Service Graph Connector for AWS for pulling in AWS data into the CMDB").  
Important:  
Unless there are configuration issues, use the SGC Central view in the Service Graph Workspace or CMDB Workspace to configure the connection for the connector, as the guided setup method is planned for deprecated.

## CMDB integrations dashboard {#cmdb-integration-aws-sg__section_zjx_lzc_n4b}

The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs.
You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring AWS integrations in the CMDB Integrations Dashboard, see [Using the CMDB Integrations Dashboard](https://www.servicenow.com/docs/IUixSNJ4cwA6RQU7ySe_Ew#integration-commons-for-cmdb__section_fxg_lh4_blb).

## BYOL support {#cmdb-integration-aws-sg__section_akt_n4c_bzb}

Bringing your own licenses (BYOL) is the process of bringing previously purchased on-premises licenses to Amazon AWS Cloud. The connector supports the BYOL of the Image CIs for Oracle Database servers on Amazon AWS Cloud by populating the Key Value \[cmdb_key_value\] table with the licensing information. When the licensing information is found, the key is set to `Windows_OS_License_Type_automatic`
and the key value is set to `BYOL` in the Key Value \[cmdb_key_value\] table.

To support BYOL, the sn_aws_integ.load_all_images system property is enabled during the initial pull to import the metadata of all Image CIs included in the SG-AWS-Image-Id data
source. After the initial pull, the property is deactivated automatically. The SG-AWS-Image-Id data source then imports the metadata of the Image CIs without names only.

## Event-based discovery {#cmdb-integration-aws-sg__section_nmt_lw3_4hc}

The Service Graph Connector for AWS works with event-based discovery. Events that are pulled from AWS can create and update CIs that were brought by the Service Graph Connector for AWS.

## Managing retired CIs in EKS components {#cmdb-integration-aws-sg__section_xmq_qnc_bzb}

If the Amazon Elastic Kubernetes Services (EKS) CIs are deleted in EKS components such as pods, services, and volumes, the corresponding CI entries are automatically set to Retired in the following CMDB CI classes:

Kubernetes Cluster, Kubernetes Node, Kubernetes Pod, Kubernetes Service, Kubernetes DaemonSet Kubernetes Namespace, Kubernetes Deployment, Docker Container, Kubernetes Volume

## Shared VPC and subnets support {#cmdb-integration-aws-sg__section_djq_bzt_bcc}

Import CI relationships established between virtual private clouds (VPCs), subnets, and network interfaces hosted in different AWS accounts. For example, a VPC in one AWS account can be connected to a subnet in the same account, which can then link to a network interface and a virtual machine in another AWS account.

## Additional resources {#cmdb-integration-aws-sg__section_q5d_r1c_35b}

See the following articles on the ServiceNow Community site for any additional information on the AWS set up:

* [Service Graph Connector for AWS - Introduction](https://www.servicenow.com/community/cmdb-articles/service-graph-connector-for-aws-introduction/ta-p/2300757)
* [Service Graph Connector for AWS - Diagnostic Tool \& Troubleshooting Issues](https://community.servicenow.com/community?id=community_article&sys_id=668651e71bde4150c465ece6b04bcb23)
* [Service Graph Connector for AWS - Functional Spec and CI](https://www.servicenow.com/community/cmdb-articles/service-graph-connector-for-aws-functional-spec-and-ci/ta-p/2301845)
* [Cloud Discovery and SG-AWS](https://www.servicenow.com/community/cmdb-articles/cloud-discovery-and-sg-aws/ta-p/2300607)
{#cmdb-integration-aws-sg__ul_hr3_wtb_2yb}

## Related content {#cmdb-integration-aws-sg__section_jjy_1mk_dbc}

[Service Graph Connectors](https://www.servicenow.com/docs/6G~WFbhojry5prgbgAbTkQ "You can use a Service Graph Connector to import and integrate third-party data into CMDB and non-CMDB tables.")

[Data mapping for Service Graph Connector for AWS](https://www.servicenow.com/docs/R9C19YKqXXlH5jsdTrzpYA "Data from the AWS data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).")

[CMDB classes targeted in Service Graph Connector for AWS](https://www.servicenow.com/docs/Jjs5WyyvitbQx1BIEhWqhA "When you complete setting up the connection, you can configure the integration to periodically pull data from AWS. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.")

[Enable optimized deletion of retired CIs in AWS](https://www.servicenow.com/docs/eHFXZXxBbEaXlOJfToI7xQ "Enable the sn_aws_integ.enableOptimizedDeletion system property for the optimized deletion of retired configuration items (CIs) in AWS during full import of data.")

[Enable optimized SG-AWS-SendCommand data source performance](https://www.servicenow.com/docs/L0ApNjyjXd~gTKtFJOHkGg "When the SG-AWS-Software-Inventory data source is being used, enable the sn_aws_integ.is_software_inventory_enabled system property for optimizing the performance of the SG-AWS-SendCommand and SG-AWS-SSM-GetS3Object data sources.")

[Handling import failures for large AWS resources](https://www.servicenow.com/docs/8THFb53jfz7l8lnyiqM~zQ "Manage the data source failure when importing resources from AWS.")

[Handling memory utilization errors for Service Graph Connector for AWS](https://www.servicenow.com/docs/Hc_JqjsmrNhFtIiJLVXkYQ "You can use the SgAwsApplicationProperties script include to avoid memory utilization errors when importing a large number of configuration items (CIs) from an AWS instance via the Service Graph Connector for AWS.")

[Life cycle management of records in Service Graph Connector for AWS](https://www.servicenow.com/docs/IlDxOG8sphUQNm1VEKPAqQ "Life cycle management in the Service Graph Connector for AWS monitors and updates the statuses of AWS resources throughout their entire life cycle, from creation to deletion.")

[Record removal process in Service Graph Connector for AWS](https://www.servicenow.com/docs/VBuAaOJoXmIButRkfL1GSg "The Service Graph Connector for AWS uses the optimized deletion approach to manage removal of records.")

[Service Graph Connector for AWS properties](https://www.servicenow.com/docs/P0oKH_atLMkV1S3DZxJ81Q "Service Graph Connector for AWS properties control the behavior of the connector.")