Service Graph Connector for ExtraHop
Summarize
Summary of Service Graph Connector for ExtraHop
The Service Graph Connector for ExtraHop enables ServiceNow customers to import real-time network visibility data from the ExtraHop application directly into their ServiceNow Configuration Management Database (CMDB). It leverages stream processing to transform network data into structured wire data, enriching discovered device information and establishing relationships between devices based on network traffic flow. Note that the ServiceNow hosted version of this connector is deprecated and no longer available for new activations; the ExtraHop hosted version now provides the latest experience.
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Key Features
- Real-time ingestion of network visibility data from ExtraHop into the ServiceNow CMDB.
- Enrichment of device data and creation of relationships between configuration items (CIs) based on network interactions.
- Support for ExtraHop Discover appliance firmware version 7.2 or later, with ExtraHop v7.9 supported.
- Compatibility with ServiceNow versions Tokyo, Utah, Vancouver, and Washington DC.
- Integration configuration is simplified through a guided setup within ServiceNow.
- Data mapping and transformation utilize the Robust Transform Engine (RTE) and Identification and Reconciliation Engine (IRE) to ensure accurate CMDB updates.
- Use of staging tables to temporarily hold ExtraHop data before insertion into core CMDB tables such as Hardware, IP Address, Network Adapter, and CI Relationship.
- Monitoring capabilities via the CMDB Integrations Dashboard, providing visibility into integration status, processing results, and errors.
System Requirements
- A MID Server installed on Linux or Windows is required unless the ExtraHop appliance is publicly accessible.
- An ExtraHop Discover appliance with firmware version 7.2 or later and a user account with unlimited privileges is necessary.
Use Cases
- Identification of network interactions between configuration items (CIs).
- Discovery and mapping of network traffic flow data between hardware devices.
- Establishment of accurate relationships in the CMDB reflecting network traffic flows.
Practical Benefits for ServiceNow Customers
By implementing the Service Graph Connector for ExtraHop, customers gain enhanced visibility into their enterprise networks within the ServiceNow platform. This leads to a more complete and accurate CMDB, better understanding of device relationships, and improved operational decision-making related to network infrastructure. The guided setup and monitoring tools simplify deployment and ongoing management, ensuring data integrity and integration health.
Use the Service Graph Connector for ExtraHop to pull data from the ExtraHop application into your ServiceNow instance.
The Service Graph Connector for ExtraHop provides real-time network visibility across your enterprise by implementing stream processing, so that you can transform your network data into structured wire data.
The Service Graph Connector for ExtraHop pulls network visibility data into the ServiceNow® Configuration Management Database (CMDB) application. The connector enriches discovered device data and establishes relationships between devices based on network traffic flow.
Request apps on the Store
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
System requirements and supported versions
- MID Server that is installed on Linux or Windows, unless the ExtraHop appliance is publicly accessible.
- ExtraHop Discover appliance with firmware version 7.2 or later with a user account that has unlimited privileges.
- Supported versions: ExtraHop v7.9.
- Supported ServiceNow versions:
- Tokyo
- Utah
- Vancouver
- Washington DC
Use cases
- Identification of network interactions between CIs.
- Discovery of network traffic flow data between computers or other types of hardware.
- Creation of relationships between devices. The relationships are based on network traffic flow.
Guided setup
The guided setup for the Service Graph Connector for ExtraHop provides an organized sequence of tasks to configure the integration on your instance. To access the guided setup, see Configure Service Graph Connector for ExtraHop.
CMDB Integrations Dashboard
The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed Service Graph Connectors. You can see metrics for all integration runs. You can also filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring ExtraHop integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.
Data mapping
Data from data sources in the ExtraHop application is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).
- ExtraHop Computer [sn_extrahop_integr_computer]
- ExtraHop Network Activity [sn_extrahop_integr_activity]
- CI Relationship [cmdb_rel_ci]
- Hardware [cmdb_ci_hardware]
- IP Address [cmdb_ci_ip_address]
- Network Adapter [cmdb_ci_network_adapter]