Service Graph Connector for SolarWinds

  • Release version: Zurich
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Service Graph Connector for SolarWinds

    The Service Graph Connector for SolarWinds enables you to import asset inventory data—including hardware and software—from your SolarWinds database into the ServiceNow Configuration Management Database (CMDB). This integration supports automatic normalization of asset information across hardware, virtualization, cloud resources, and software, helping maintain an accurate and up-to-date CMDB.

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    The connector supports SolarWinds Orion versions 2019.4 HF6 and 2020.2.1 HF2, and is compatible with ServiceNow releases Washington, DC, Xanadu, and Yokohama.

    Configuration and Management

    You configure and manage the connector via the SGC Central view found in the Service Graph Workspace or CMDB Workspace. This interface allows discovery, installation, and lifecycle management of connectors, including monitoring and debugging. The guided setup method is planned for deprecation, so using SGC Central is recommended.

    The Integration Commons for CMDB app offers a dashboard to centrally monitor the status, processing results, and errors of all Service Graph Connectors. You can filter integration metrics by integration type, time range, or individual runs for detailed insights.

    Data Handling and Mapping

    Data from SolarWinds is mapped and transformed into ServiceNow CMDB tables using the Robust Transform Engine (RTE), then inserted via the Identification and Reconciliation Engine (IRE). After initial setup, the integration can be scheduled to pull data periodically.

    Data is first loaded into staging tables, then inserted into numerous CMDB target tables covering a wide range of configuration item types such as servers (AIX, Linux, Solaris, Windows), network devices, cloud components, software installations, storage volumes, and more. The specific CMDB classes targeted ensure detailed asset representation in ServiceNow.

    If the Software Asset Management (SAM) application is installed, software data populates the Software Installation table; otherwise, it populates Software Instance and Software tables.

    For detailed data mapping visualization, you can use the IntegrationHub ETL application.

    Practical Benefits for ServiceNow Customers

    • Automates the synchronization and normalization of SolarWinds asset data into the CMDB, reducing manual effort and errors.
    • Provides centralized monitoring and management tools to oversee integration health and troubleshoot issues efficiently.
    • Supports comprehensive asset data coverage, including hardware, software, network, and cloud resources, ensuring a holistic CMDB.
    • Enables configurable synchronization schedules to keep CMDB data current with your SolarWinds environment.

    Use the Service Graph Connector for SolarWinds to pull in data from the SolarWinds software into your ServiceNow instance.

    The Service Graph Connector for SolarWinds pulls in asset inventory data (hardware and software) from the SolarWinds database into the ServiceNow® Configuration Management Database (CMDB) application.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Supported versions

    • Supported SolarWinds Orion minimum versions:
      • 2019.4 HF6
      • 2020.2.1. HF2
    • Supported ServiceNow versions:
      • Washington DC
      • Xanadu
      • Yokohama

    Use cases

    The following are examples on how you can use the Service Graph Connector:
    • Automatic normalization of asset information for hardware, virtualization and cloud resources, and software.
    • Ability to configure and save synchronization schedules.

    Configuring a connection for the connector

    You can configure a connection for the connector by using the SGC Central view in the Service Graph Workspace or CMDB Workspace. The view enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see Configure Service Graph Connector for SolarWinds using SGC Central.
    Important:
    Unless there are configuration issues, use the SGC Central view in the Service Graph Workspace or CMDB Workspace to configure the connection for the connector, as the guided setup method is planned for deprecated.

    CMDB integrations dashboard

    The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed Service Graph Connectors. You can see metrics for all integration runs. You can filter the view to a specific integration, a specific time duration, or a specific integration run. For more details about monitoring SolarWinds integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

    Data mapping

    Data from data sources in the SolarWinds software is mapped and transformed into ServiceNow CMDB tables using the Robust Transform Engine (RTE). Data is inserted into ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

    When you complete setting up the connection, you can configure the integration to periodically pull data from the SolarWinds software.

    The data is loaded into staging tables and then inserted into the following CMDB target tables:
    • AIX Server [cmdb_ci_aix_server]
    • Availability Zone [cmdb_ci_availability_zone]
    • CI Relationship [cmdb_rel_ci]
    • Cloud Network [cmdb_ci_network]
    • Cloud Service Account [cmdb_ci_cloud_service_account]
    • Cloud Subnet [cmdb_ci_cloud_subnet]
    • Computer [cmdb_ci_computer]
    • Disk [cmdb_ci_disk]
    • Hardware [cmdb_ci_hardware]
    • Hardware Type [cmdb_ci_compute_template]
    • Hyper-V Server [cmdb_ci_hyper_v_server]
    • IIS Virtual Directory [cmdb_ci_iisdirectory]
    • Image [cmdb_ci_os_template]
    • IP Address [cmdb_ci_ip_address]
    • Linux Server [cmdb_ci_linux_server]
    • Logical Datacenter [cmdb_ci_logical_datacenter]
    • Microsoft iis Web Server [cmdb_ci_microsoft_iis_web_server]
    • MS SQL Server [cmdb_ci_db_mssql_server]
    • MS SQL DataBase [cmdb_ci_db_mssql_database]
    • Network Adapter [cmdb_ci_network_adapter]
    • Network Gear [cmdb_ci_netgear]
    • Serial Number [cmdb_serial_number]
    • Server [cmdb_ci_server]
    • Software Installation [cmdb_sam_sw_install] (If the Software Asset Management (SAM) application is installed.)
    • Software Instance [cmdb_software_instance] (If the SAM application is not installed.)
    • Software [cmdb_ci_spkg] (If the SAM application is not installed.)
    • Solaris Server [cmdb_ci_solaris_server]
    • Storage Volume [cmdb_ci_storage_volume]
    • UNIX Server [cmdb_ci_unix_server]
    • VM Instance [cmdb_ci_vm_instance]
    • Windows Server [cmdb_ci_win_server]

    For more information on where data is saved when pulling data from SolarWinds, see CMDB classes targeted in Service Graph Connector for SolarWinds.

    You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.