---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform
Release :
- zurich
ft:locale :
- en-US
ft:publication_title :
- Zurich ServiceNow AI Platform Capabilities
ft:clusterId :
- platcap
bundleId :
- platcap
workflow :
- Platform
---
# Properties
# Service Graph Connector for Microsoft Intune properties {#ariaid-title1}
* Release version: Zurich
*
* Updated July 7, 2026
*
*  2 minutes to read
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## Summary of Service Graph Connector for Microsoft Intune properties
The Service Graph Connector for Microsoft Intune integrates Intune data into ServiceNow's CMDB by controlling import behaviors through configurable connection properties.
These properties influence how device, user, IP address, and software data are retrieved and mapped, affecting import performance and data accuracy.
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## Connection Properties and Their Practical Use
* **includeprimaryuserdetails**: Determines whether to retrieve the primary user assigned to a device or just the enrolled user. Setting this to true adds the assignedto attribute to configuration items but increases import time due to extra API calls. This is important for maintaining accurate user-device relationships when devices are reassigned.
* **includeipaddressdetails**: Controls whether IP address details are imported and added to the IP Address \[cmdbciipaddress\] table. Enabling this adds network context but increases import duration.
* **apiversion**: Specifies the Microsoft Intune Graph API version used for data retrieval, defaulting to v1.0. This ensures compatibility with the Intune API endpoints.
* **softwarepath**: Defines the path for locating software and associated devices. Setting it to 'device' (default) or 'app' directs how software data is linked during import.
* **devicereportchunkscount** and **softwarereportchunkscount**: Control the number of chunks for device and software report imports respectively. Values must be powers of 16 (1, 16, or 256), affecting data throughput for large datasets.
* **exportapismaxcallsbeforewait** and **exportapiswaittimeinms**: Manage API call throttling by setting a maximum number of consecutive calls before waiting and the duration of that wait in milliseconds, helping to avoid rate limits during large data imports.
* **userlookupfield**: Specifies which Intune source field (userprincipalname or emailaddress) is used to identify assigned users, ensuring correct user identification in the CMDB.
## Practical Impact for ServiceNow Customers
By configuring these properties, customers can tailor the data import process from Microsoft Intune to balance between data completeness, accuracy, and performance. Setting these properties appropriately enables efficient synchronization of device, user, and software information into the CMDB, supporting IT asset management, service mapping, and operational decision-making.
These properties are accessible via the Service Graph Connection Properties table within the Intune connector's connection settings, allowing administrators to adjust behavior as needed based on their environment and data requirements.
Service Graph Connector properties control the behavior of connections.
## Connection properties {#cmdb-sgc-intune-props__section_bjv_5jd_d2c}
These connection properties are available for Service Graph Connector for Microsoft Intune.
Note:
To open the Service Graph Connection Properties \[sn_cmdb_int_util_service_graph_connection_property\] table for the connector, navigate to AllService Graph ConnectorsIntuneConnections and select the connection name. The connection properties are displayed in the Service Graph Connection Properties related list.
{#cmdb-sgc-intune-props__table_xtl_vjd_d2c__entry__3}
| Property | Description | Data source type |
|-|-|-|
| include_primary_user_details | Set the property to `true` to retrieve primary user details during import and add the assigned_to attribute to the Configuration item \[cmdb_ci\] table. Set the property to false to retrieve the enrolled user details. Retrieving primary user details increases the time for importing data because of additional API calls. Note: When a user is assigned to a device initially, the enrolled and primary users are the same. If the device is reassigned to another user, the primary user name is reassigned to the new user, but the enrolled user is still the original enrolled user name. * Type: true \| false * Default value: `true` {#cmdb-sgc-intune-props__ul_jdh_rr2_d2c} | Regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software) |
| include_ip_address_details | Set the property to `true` to retrieve IP address details during import and add the records to the IP Address \[cmdb_ci_ip_address\] table. Set the property to false to skip retrieving IP addresses. Retrieving IP addresses increases the time for importing data because of additional API calls. * Type: true \| false * Default value: `true` {#cmdb-sgc-intune-props__ul_gnn_rr2_d2c} | Regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software) |
| api_version | Enter the version of the Microsoft Intune Graph API. Note: This property is specific to the regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software). * Type: string * Default value: `v1.0` {#cmdb-sgc-intune-props__ul_jqd_tr2_d2c} | Regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software) |
| software_path | Set the path of the software code for finding apps and associated devices for regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software). Set the property to null value to enable the logic to determine the path of the software code. * Type: device \| app * Default value: `device` {#cmdb-sgc-intune-props__ul_ulm_5r2_d2c} | Regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software) |
| device_report_chunks_count | Set the number of device report chunks. The value must be a power of 16 (1, 16, or 256). * Type: integer * Default value: `1` {#cmdb-sgc-intune-props__ul_kpw_sr2_d2c} | Advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports) |
| software_report_chunks_count | Set the number of software report chunks. The value must be a power of 16 (1, 16, or 256). * Type: integer * Default value: `16` {#cmdb-sgc-intune-props__ul_r5c_sr2_d2c} | Advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports) |
| export_apis_max_calls_before_wait | Set the maximum number of API calls that can be made consecutively before a waiting period is enforced. * Type: integer * Default value: `8` {#cmdb-sgc-intune-props__ul_g3t_rr2_d2c} | Advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports) |
| export_apis_wait_time_in_ms | Set the duration (in milliseconds) for the waiting period after the specified number of consecutive API calls is reached. * Type: integer * Default value: `120000` {#cmdb-sgc-intune-props__ul_ssx_rr2_d2c} | Advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports) |
| user_lookup_field | Select the Microsoft Intune source field to be used for looking up the assigned user. * Type: `user_principal_name` \| `email_address` * Default value: `user_principal_name` {#cmdb-sgc-intune-props__ul_vhd_nt3_vjc} | * Regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software) * Advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports) {#cmdb-sgc-intune-props__ul_nk3_vz3_vjc} |
[Table 1. Connection properties for Service Graph Connector for Microsoft Intune]
{#cmdb-sgc-intune-props__table_xtl_vjd_d2c}
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