CMDB classes targeted in Service Graph Connector for SolarWinds

  • Release version: Zurich
  • Updated July 31, 2025
  • 5 minutes to read
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    Summary of CMDB Classes Targeted in Service Graph Connector for SolarWinds

    The Service Graph Connector for SolarWinds allows ServiceNow customers to integrate and periodically pull configuration data from SolarWinds, storing it in tables that extend from the Configuration Item (CMDB) table. This enables customers to maintain an up-to-date configuration management database that reflects their IT infrastructure accurately.

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    Key Features

    • Data Population: Various CMDB tables are populated with attributes collected from SolarWinds, including Availability Zone, Cloud Key Pair, Cloud Network, Cloud Service Account, Computer, Disk, Hardware, and more.
    • Relationships: Each table includes relationships that define how classes are interconnected, such as parent-child relationships between cloud resources and hardware components.
    • Comprehensive Coverage: The integration covers multiple areas, including virtual machines, databases, networks, and software, ensuring a broad view of the infrastructure.

    Key Outcomes

    By implementing the Service Graph Connector for SolarWinds, customers can expect:

    • Enhanced visibility into their IT infrastructure through a well-structured CMDB.
    • Improved accuracy of configuration data, leading to better decision-making and resource management.
    • Streamlined operations with automated data syncing between SolarWinds and ServiceNow.

    When you complete setting up the connection, you can configure the integration to periodically pull data from Solarwinds. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.

    The following attributes in the Availability Zone [cmdb_ci_availability_zone] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Object ID object_id
    Table 1. Relationships created for Availability Zone
    Parent class Relationship type Child class
    Availability Zone [cmdb_ci_availability_zone] Contains::Contained by Cloud Subnet [cmdb_ci_cloud_subnet]
    Availability Zone [cmdb_ci_availability_zone] Contains::Contained by Cloud Network [cmdb_ci_network]
    The following attributes in the Cloud Key Pair [cmdb_ci_cloud_key_pair] table are populated by collected data:
    Attribute label Attribute name
    Object ID object_id
    Name name
    Table 2. Relationship created for Cloud Key Pair
    Parent class Relationship type Child class
    Cloud Key Pair [cmdb_ci_cloud_key_pair] Hosted on::Hosts Logical Datacenter [cmdb_ci_logical_datacenter]
    The following attributes in the Cloud Network [cmdb_ci_network] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Object ID object_id
    Table 3. Relationships created for Cloud Network
    Parent class Relationship type Child class
    Cloud Network [cmdb_ci_network] Contains::Contained by Cloud Subnet [cmdb_ci_cloud_subnet]
    Cloud Network [cmdb_ci_network] Hosted on::Hosts Logical Datacenter [cmdb_ci_logical_datacenter]
    The following attributes in the Cloud Service Account [cmdb_ci_cloud_service_account] table are populated by collected data:
    Attribute label Attribute name
    Account Id account_id
    Name name
    Object ID object_id
    Datacenter Type datacenter_type
    The following attributes in the Cloud Subnet [cmdb_ci_cloud_subnet] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Object ID object_id
    The following attributes in the Computer [cmdb_ci_computer] table are populated by collected data:
    Attribute label Attribute name
    CPU core count cpu_core_count
    CPU core thread cpu_core_thread
    CPU name cpu_name
    CPU speed (MHz) cpu_speed
    CPU manufacturer cpu_manufacturer
    Is Virtual virtual
    Table 4. Relationships created for Computer
    Parent class Relationship type Child class
    Computer [cmdb_ci_computer] Virtualized by::Virtualizes Virtual Machine Instance [cmdb_ci_vm_instance]
    Computer [cmdb_ci_computer] Contains::Contained by Disk [cmdb_ci_disk]
    The following attributes in the Disk [cmdb_ci_disk] table are populated by collected data:
    Attribute label Attribute name
    Model ID model_id
    Device ID device_id
    Name name
    Disk space (GB) disk_space
    Free disk space (GB) free_space
    Size size
    Size bytes size_bytes
    Computer computer
    Manufacturer manufacturer
    Volume serial number volume_serial_number
    Table 5. Relationship created for Disk
    Parent class Relationship type Child class
    Disk [cmdb_ci_disk] Reference Computer [cmdb_ci_computer]
    The following attributes in the Hardware [cmdb_ci_hardware] table are populated by collected data:
    Attribute label Attribute name
    Model ID model_id
    Name name
    DNS Domain dns_domain
    Manufacturer manufacturer
    Serial number serial_number
    Class sys_class_name
    Default Gateway default_gateway
    Fully qualified domain name fqdn
    Table 6. Relationships created for Hardware
    Parent class Relationship type Child class
    Hardware [cmdb_ci_hardware] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Hardware [cmdb_ci_hardware] Owns::Owned by Network Adapter [cmdb_ci_network_adapter]
    The following attributes in the Hardware Type [cmdb_ci_compute_template] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Object ID object_id
    Table 7. Relationship created for Hardware Type
    Parent class Relationship type Child class
    Hardware Type [cmdb_ci_compute_template] Hosed on::Hosts Logical Datacenter [cmdb_ci_logical_datacenter]
    The following attributes in the IIS Virtual Directory [cmdb_ci_iisdirectory] table are populated by collected data:
    Attribute label Attribute name
    Alias alias
    Installation directory install_directory
    Name name
    Table 8. Relationship created for IIS Virtual Directory
    Parent class Relationship type Child class
    IIS Virtual Directory [cmdb_ci_iisdirectory] Runs on::Runs Hardware [cmdb_ci_hardware]
    The following attributes in the Image [cmdb_ci_os_template] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Object ID object_id
    Table 9. Relationship created for Image
    Parent class Relationship type Child class
    Image [cmdb_ci_os_template] Hosted on::Hosts Logical Datacenter [cmdb_ci_logical_datacenter]
    The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data:
    Attribute label Attribute name
    IP Address ip_address
    Netmask netmask
    IP version ip_version
    Nic nic
    Table 10. Relationship created for IP Address
    Parent class Relationship type Child class
    IP Address [cmdb_ci_ip_address] Reference Network Adapter [cmdb_ci_network_adapter]
    The following attributes in the Logical Datacenter [cmdb_ci_logical_datacenter] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Region region
    Class sys_class_name
    Table 11. Relationships created for Logical Datacenter
    Parent class Relationship type Child class
    Logical Datacenter [cmdb_ci_logical_datacenter] Contains::Contained by Availability Zone [cmdb_ci_availability_zone]
    Logical Datacenter [cmdb_ci_logical_datacenter] Hosted on::Hosts Cloud Service Account [cmdb_ci_cloud_service_account]
    The following attributes in the Microsoft iis Web Server [cmdb_ci_microsoft_iis_web_server] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Running process command running_process_command
    Version version
    Operational status operational_status
    PID pid
    Install Status install_status
    Type type
    Table 12. Relationships created for Microsoft iis Web Server
    Parent class Relationship type Child class
    Microsoft iis Web Server [cmdb_ci_microsoft_iis_web_server] Contains::Contained by IIS Virtual Directory [cmdb_ci_iisdirectory]
    Microsoft iis Web Server [cmdb_ci_microsoft_iis_web_server] Runs on::Runs Hardware [cmdb_ci_hardware]
    The following attributes in the MS SQL DataBase [cmdb_ci_db_mssql_database] table are populated by collected data:
    Attribute label Attribute name
    Data Base database
    Name name
    Table 13. Relationship created for MS SQL DataBase
    Parent class Relationship type Child class
    MS SQL DataBase [cmdb_ci_db_mssql_database] Runs on::Runs Hardware [cmdb_ci_hardware]
    The following attributes in the MSFT SQL Instance [cmdb_ci_db_mssql_instance] table are populated by collected data:
    Attribute label Attribute name
    Edition edition
    Instance Name instance_name
    Name name
    Operational status operational_status
    Service pack service_pack
    Install Status install_status
    Table 14. Relationships created for MSFT SQL Instance
    Parent class Relationship type Child class
    MSFT SQL Instance [cmdb_ci_db_mssql_instance] Runs on::Runs Hardware [cmdb_ci_hardware]
    MSFT SQL Instance [cmdb_ci_db_mssql_instance] Contains::Contained by MS SQL DataBase [cmdb_ci_db_mssql_database]
    The following attributes in the Network Adapter [cmdb_ci_network_adapter] table are populated by collected data:
    Attribute label Attribute name
    DHCP Enabled dhcp_enabled
    Netmask netmask
    Configuration Item cmdb_ci
    Mac manufacturer mac_manufacturer
    MAC Address mac_address
    Name name
    Table 15. Relationship created for Network Adapter
    Parent class Relationship type Child class
    Network Adapter [cmdb_ci_network_adapter] Reference Hardware [cmdb_ci_hardware]
    The following attributes in the Serial Number [cmdb_serial_number] table are populated by collected data:
    Attribute label Attribute name
    Serial Number serial_number
    Serial Number Type serial_number_type
    Valid valid
    Table 16. Relationship created for Serial Number
    Parent class Relationship type Child class
    Serial Number [cmdb_serial_number] Reference Hardware [cmdb_ci_hardware]
    The following attributes in the Software [cmdb_ci_spkg] table are populated by collected data:
    Attribute label Attribute name
    Key key
    Name name
    Version version
    Manufacturer manufacturer
    Table 17. Relationship created for Software
    Parent class Relationship type Child class
    Software [cmdb_ci_spkg] Reference Software Instance [cmdb_software_instance]
    The following attributes in the Software Instance [cmdb_software_instance] table are populated by collected data:
    Attribute label Attribute name
    Install date install_date
    Installed on installed_on
    Name name
    Table 18. Relationships created for Software Instance
    Parent class Relationship type Child class
    Software Instance [cmdb_software_instance] Reference Computer [cmdb_ci_computer]
    Software Instance [cmdb_software_instance] Reference Hardware [cmdb_ci_hardware]
    The following attributes in the Storage Volume [cmdb_ci_storage_volume] table are populated by collected data:
    Attribute label Attribute name
    Object ID object_id
    Volume ID volume_id
    Name name
    Size bytes size_bytes
    Table 19. Relationship created for Storage Volume
    Parent class Relationship type Child class
    Storage Volume [cmdb_ci_storage_volume] Hosted on::Hosts Logical Datacenter [cmdb_ci_logical_datacenter]
    The following attributes in the Virtual Machine Instance [cmdb_ci_vm_instance] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Object ID object_id
    IP Address ip_address
    State state
    Table 20. Relationships created for Virtual Machine Instance
    Parent class Relationship type Child class
    Virtual Machine Instance [cmdb_ci_vm_instance] Hosted on::Hosts Logical Datacenter [cmdb_ci_logical_datacenter]
    Virtual Machine Instance [cmdb_ci_vm_instance] Provisioned From::Provisioned Image [cmdb_ci_os_template]
    Virtual Machine Instance [cmdb_ci_vm_instance] Provisioned From::Provisioned Hardware Type [cmdb_ci_compute_template]
    Virtual Machine Instance [cmdb_ci_vm_instance] Use End Point To::Use End Point From Storage Volume [cmdb_ci_storage_volume]