CMDB classes targeted in Service Graph Connector for VMware Workspace ONE UEM

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of CMDB Classes Targeted in Service Graph Connector for VMware Workspace ONE UEM

    The Service Graph Connector for VMware Workspace ONE UEM enables the integration of data into ServiceNow's Configuration Management Database (CMDB). Once configured, it periodically pulls data from VMware Workspace ONE UEM and stores it in various CMDB tables derived from the main Configuration item table [cmdbci].

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    Key Features

    • Computer [cmdbcicomputer]: Captures attributes such as Name, Serial Number, Operating System, RAM, Manufacturer, and more.
    • Handheld Computing Device [cmdbcihandheldcomputing]: Includes attributes like MAC Address, IMEI, Phone Number, and Operating System.
    • Hardware [cmdbcihardware]: Records the most recent discovery date and establishes relationships with network adapters and IP addresses.
    • IP Address [cmdbciipaddress]: Stores details like Name, NIC, and IP Address.
    • Media Player [cmdbcimediaplayer]: Gathers information including Manufacturer, Model ID, and Serial Number.
    • Network Adapter [cmdbcinetworkadapter]: Logs attributes such as MAC Address and Configuration Item.
    • Printer [cmdbciprinter]: Tracks details like Assigned To, MAC Address, and Manufacturer.
    • Serial Number [cmdbserialnumber]: Maintains Serial Number and its type.
    • SG-Workspace ONE UEM Device Related [snvmwoneuemintegdevicerelated]: Captures Device ID, Compliance State, Ownership, and User details.
    • Software [cmdbcispkg]: Records software details including Name and Version.
    • Software Instance [cmdbsoftwareinstance]: Tracks installation details and the associated hardware.

    Key Outcomes

    ServiceNow customers can expect enhanced visibility and management of their endpoint devices through this integration. By leveraging the data collected from VMware Workspace ONE UEM, organizations can improve asset management, compliance tracking, and overall IT operations efficiency.

    When you complete setting up the connection, you can configure the integration to periodically pull data from VMware Workspace ONE Unified Endpoint Management (UEM). The data is saved in tables that extend from the Configuration item [cmdb_ci] table.

    Computer [cmdb_ci_computer]

    The following attributes in the Computer [cmdb_ci_computer] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Serial number serial_number
    Is Virtual virtual
    Most recent discovery last_discovered
    Operating System os
    OS Version os_version
    RAM (MB) ram
    Assigned to assigned_to
    Model ID model_id
    Manufacturer manufacturer

    Handheld Computing Device [cmdb_ci_handheld_computing]

    The following attributes in the Handheld Computing Device [cmdb_ci_handheld_computing] table are populated by collected data:
    Attribute label Attribute name
    MAC Address mac_address
    Name name
    Serial number serial_number
    IMEI imei
    Most recent discovery last_discovered
    Operating System os
    OS Version os_version
    Phone Number phone_number
    RAM (MB) ram
    Root Access root_access
    Manufacturer manufacturer
    Model ID model_id
    Carrier carrier
    Assigned to assigned_to

    Hardware [cmdb_ci_hardware]

    The following attribute in the Hardware [cmdb_ci_hardware] table is populated by collected data:
    Attribute label Attribute name
    Most recent discovery last_discovered
    Table 1. Relationships created for Hardware
    Parent class Relationship type Child class
    Hardware [cmdb_ci_hardware] Owns::Owned by Network Adapter [cmdb_ci_network_adapter]
    Hardware [cmdb_ci_hardware] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Hardware [cmdb_ci_hardware] Reference SG-Workspace ONE UEM Device Related [sn_vmwoneuem_integ_device_related]
    Hardware [cmdb_ci_hardware] Reference Key Value [cmdb_key_value]

    IP Address [cmdb_ci_ip_address]

    The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Nic nic
    IP Address ip_address
    IP version ip_version
    Table 2. Relationship created for IP Address
    Parent class Relationship type Child class
    IP Address [cmdb_ci_ip_address] Reference Network Adapter [cmdb_ci_network_adapter]

    Key Value [cmdb_key_value]

    The following attributes in the Key Value [cmdb_key_value] table are populated by collected data:
    Attribute label Attribute name
    Key key
    Value value

    Media Player [cmdb_ci_media_player]

    The following attributes in the Media Player [cmdb_ci_media_player] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Serial number serial_number
    Manufacturer manufacturer
    Model ID model_id
    MAC Address mac_address
    Assigned to assigned_to
    Most recent discovery last_discovered

    Network Adapter [cmdb_ci_network_adapter]

    The following attributes in the Network Adapter [cmdb_ci_network_adapter] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Configuration Item cmdb_ci
    MAC Address mac_address
    Most recent discovery last_discovered
    Table 3. Relationship created for Network Adapter
    Parent class Relationship type Child class
    Network Adapter [cmdb_ci_network_adapter] Reference Hardware [cmdb_ci_hardware]

    Printer [cmdb_ci_printer]

    The following attributes in the Printer [cmdb_ci_printer] table are populated by collected data:
    Attribute label Attribute name
    Assigned to assigned_to
    MAC Address mac_address
    Name name
    Most recent discovery last_discovered
    Manufacturer manufacturer
    Model ID model_id
    Serial number serial number

    Serial Number [cmdb_serial_number]

    The following attributes in the Serial Number [cmdb_serial_number] table are populated by collected data:
    Attribute label Attribute name
    Serial Number serial_number
    Serial Number Type serial_number_type
    Valid valid
    Table 4. Relationships created for Serial Number
    Parent class Relationship type Child class
    Serial Number [cmdb_serial_number] Reference Computer [cmdb_ci_computer]
    Serial Number [cmdb_serial_number] Reference Handheld Computing Device [cmdb_ci_handheld_computing]
    Serial Number [cmdb_serial_number] Reference Printer [cmdb_ci_printer]
    Serial Number [cmdb_serial_number] Reference Media Player [cmdb_ci_media_player]

    SG-Workspace ONE UEM Device Related [sn_vmwoneuem_integ_device_related]

    The following attributes in the SG-Workspace ONE UEM Device Related [sn_vmwoneuem_integ_device_related] table are populated by collected data:
    Attribute label Attribute name
    Device ID device_id
    Device Compliance State compliance_state
    Device Ownership device_ownership
    User Email user_email
    User Name user_name

    Software [cmdb_ci_spkg]

    The following attributes in the Software [cmdb_ci_spkg] table are populated by collected data:
    Attribute label Attribute name
    Key key
    Name name
    Version version
    Table 5. Relationship created for Software
    Parent class Relationship type Child class
    Software [cmdb_ci_spkg] Reference Software Instance [cmdb_software_instance]

    Software Instance [cmdb_software_instance]

    The following attributes in the Software Instance [cmdb_software_instance] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Installed on installed_on
    Table 6. Relationship created for Software Instance
    Parent class Relationship type Child class
    Software Instance [cmdb_software_instance] Reference Hardware [cmdb_ci_hardware]