CMDB classes targeted in Service Graph Connector for Observability - Dynatrace SaaS

  • Release version: Zurich
  • Updated June 3, 2026
  • 3 minutes to read
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    Summary of CMDB classes targeted in Service Graph Connector for Observability - Dynatrace SaaS

    The Service Graph Connector (SGO) for Observability - Dynatrace SaaS enables ServiceNow customers to integrate Dynatrace SaaS data into the ServiceNow CMDB. This integration uses DQL-based APIs and the Grail architecture to periodically import and update configuration item (CI) data, enriching the CMDB with real-time observability information. It targets the Zurich release version and is specifically designed for the Dynatrace SaaS 3rd-generation platform. Customers using Dynatrace managed or legacy SaaS environments should use a different connector.

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    Key CMDB Classes and Attributes Populated

    The connector populates several key CMDB tables that extend from the core Configuration item [cmdbci] table, enhancing visibility into applications, infrastructure, and software components:

    • Application [cmdbciappl]: Attributes such as operational status, version, running process commands, configuration file, and installation directory are updated. Relationships like Runs on to Computer and references to Key Value are created.
    • Calculated Application Service [cmdbciservicecalculated]: Populates attributes like correlation ID, operational status, service type, most recent discovery, and metadata. Relationships include dependencies on other configuration items and runs on applications or computers.
    • Computer [cmdbcicomputer]: Enriches data with CPU details, DNS domain, OS version, serial number, manufacturer, RAM, MAC address, and virtualization status. It owns IP addresses and references key values.
    • IP Address [cmdbciipaddress]: Populated with IP address, version, and name attributes.
    • Key Value [cmdbkeyvalue]: Stores generic key-value pairs imported from Dynatrace.
    • Serial Number [cmdbserialnumber]: Contains serial number details and references computers.
    • Software [cmdbcispkg]: Updated when Software Asset Management (SAM) is not installed, including key, name, and version attributes.
    • Software Installation [cmdbsamswinstall]: Populated when SAM is installed, including display name, publisher, version, installation target, and discovery source.
    • Software Instance [cmdbsoftwareinstance]: Tracks installed software instances and their associated computers, populated when SAM is not installed.

    Relationships Created

    The connector establishes important relationships between CI classes to reflect real-world dependencies and compositions, such as:

    • Applications running on computers
    • Calculated Application Services depending on other configuration items and running on applications or computers
    • Computers owning IP addresses and referencing key values
    • Serial numbers referencing computers
    • Software referencing software instances and installations
    • Software installations referencing servers
    • Software instances referencing computers

    Practical Benefits for ServiceNow Customers

    By leveraging this connector, ServiceNow customers can:

    • Automatically import and maintain up-to-date observability data from Dynatrace SaaS into their CMDB.
    • Gain enhanced visibility into application services, underlying infrastructure, and software assets.
    • Establish accurate relationships between CIs to support impact analysis, root cause identification, and service mapping.
    • Ensure data consistency and reduce manual efforts in maintaining configuration data for improved IT operations and service management.

    When you complete setting up the connection, you can configure the integration to periodically pull data from Dynatrace. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.

    Important:
    The Service Graph Connector for Observability - Dynatrace SaaS is designed for the Dynatrace SaaS (3rd‑generation) platform and leverages DQL-based APIs and the Grail architecture to import data from Dynatrace into the CMDB. If you're in a Dynatrace managed (self‑hosted) or legacy SaaS environment, you should use the Service Graph Connector for Observability - Dynatrace.

    Application [cmdb_ci_appl]

    The following attributes in the Application [cmdb_ci_appl] table are populated by collected data.

    Attribute label Attribute name
    Class sys_class_name
    Configuration file config_file
    Installation directory install_directory
    Name name
    Operational status operational_status
    Running process command running_process_command
    Running process key parameters running_process key parameters
    Version version
    Table 1. Relationships created for Application
    Parent class Relationship type Child class
    Application [cmdb_ci_appl] Runs on::Runs Computer [cmdb_ci_computer]
    Application [cmdb_ci_appl] Reference Key value [cmdb_key_value]
    Note:
    Based on the Discovery Process Classifications list, the tables that extend the Application [cmdb_ci_appl] table are populated by the SGO-Dynatrace SaaS Processes [sn_dynatrace_saas_sgo_dynatrace_saas_processes] data source.

    Calculated Application Service [cmdb_ci_service_calculated]

    The following attributes in the Calculated Application Service [cmdb_ci_service_calculated] table are populated by collected data.
    Attribute label Attribute name
    Correlation ID correlation_id
    Hide from dashboard hide_from_dashboard
    Metadata metadata
    Most recent discovery last_discovered
    Name name
    Operational status operational_status
    Service Populator service_populator
    Service Populator Status populator_status
    Service Type type
    Table 2. Relationships created for Calculated Application Service
    Parent class Relationship type Child class
    Calculated Application Service [cmdb_ci_service_calculated] Depends on::Used by Configuration Item [cmdb_ci]
    Calculated Application Service [cmdb_ci_service_calculated] Runs on::Runs Application [cmdb_ci_appl]

    Computer [cmdb_ci_computer]

    The following attributes in the Computer [cmdb_ci_computer] table are populated by collected data.
    Attribute label Attribute name
    Class sys_class_name
    CPU count cpu_count
    CPU name cpu_name
    DNS Domain dns_domain
    Fully qualified domain name fqdn
    Is Virtual virtual
    MAC Address mac_address
    Manufacturer manufacturer
    Model ID model_id
    Most recent discovery last_discovered
    Name name
    Operating System os
    OS Version os_version
    RAM (MB) ram
    Serial number serial_number
    Table 3. Relationships created for Computer
    Parent class Relationship type Child class
    Computer [cmdb_ci_computer] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Computer [cmdb_ci_computer] Reference Key Value [cmdb_key_value]

    IP Address [cmdb_ci_ip_address]

    The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data.
    Attribute label Attribute name
    IP Address ip_address
    IP version ip_version
    Name name

    Key Value [cmdb_key_value]

    The following attributes in the Key Value [cmdb_key_value] table are populated by collected data.
    Attribute label Attribute name
    Key key
    Value value

    Serial Number [cmdb_serial_number]

    The following attributes in the Serial Number [cmdb_serial_number] table are populated by collected data.
    Attribute label Attribute name
    Serial Number serial_number
    Serial Number Type serial_number_type
    Valid valid
    Table 4. Relationship created for Serial Number
    Parent class Relationship type Child class
    Serial Number [cmdb_serial_number] Reference Computer [cmdb_ci_computer]

    Software [cmdb_ci_spkg]

    The following attributes in the Software [cmdb_ci_spkg] table are populated by collected data when the Software Asset Management (SAM) application isn't installed.
    Attribute label Attribute name
    Key key
    Name name
    Version version
    Table 5. Relationship created for Software
    Parent class Relationship type Child class
    Software [cmdb_ci_spkg] Reference Software Instance [cmdb_software_instance]

    Software Installation [cmdb_sam_sw_install]

    The following attributes in the Software Installation [cmdb_sam_sw_install] table are populated by collected data when the SAM application is installed.
    Attribute label Attribute name
    Discovery source discovery_source
    Display name display_name
    Installed on installed_on
    Last scanned last_scanned
    Publisher publisher
    Version version
    Table 6. Relationship created for Software Installation
    Parent class Relationship type Child class
    Software Installation [cmdb_sam_sw_install] Reference Server [cmdb_ci_server]

    Software Instance [cmdb_software_instance]

    The following attributes in the Software Instance [cmdb_software_instance] table are populated by collected data when the SAM application isn't installed.
    Attribute label Attribute name
    Installed on installed_on
    Name name
    Table 7. Relationship created for Software Instance
    Parent class Relationship type Child class
    Software Instance [cmdb_software_instance] Reference Computer [cmdb_ci_computer]