CMDB classes targeted in Service Graph Connector for Observability - Dynatrace SaaS

  • Release version: Zurich
  • Updated July 7, 2026
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    Summary of CMDB classes targeted in Service Graph Connector for Observability - Dynatrace SaaS

    The Service Graph Connector for Observability - Dynatrace SaaS enables seamless integration between Dynatrace SaaS (3rd-generation) and the ServiceNow CMDB by periodically importing configuration data. It uses DQL-based APIs and the Grail architecture to pull data from Dynatrace into CMDB tables derived from theConfiguration item [cmdbci]table. This connector is specifically designed for the Dynatrace SaaS platform; customers using Dynatrace managed (self-hosted) or legacy SaaS should use the corresponding legacy connector instead.

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    Key CMDB Classes and Attributes Populated

    • Application [cmdbciappl]: Populates attributes such as name, version, operational status, configuration file details, installation directory, and running process commands. Applications are connected to computers they run on, and to key values for reference.
    • Calculated Application Service [cmdbciservicecalculated]: Stores service metadata including correlation ID, discovery timestamps, operational status, service type, and populator status. These services have dependency relationships with configuration items, applications, and computers.
    • Computer [cmdbcicomputer]: Captures hardware and OS details such as CPU count and name, DNS domain, FQDN, virtualization status, MAC address, manufacturer, model, RAM, serial number, and OS version. Computers own IP addresses and reference key values.
    • IP Address [cmdbciipaddress]: Contains IP address, IP version, and name details, linked to owning computers.
    • Key Value [cmdbkeyvalue]: Stores arbitrary key-value pairs used for referencing within other CIs.
    • Serial Number [cmdbserialnumber]: Includes serial number, type, and validity, referencing associated computers.
    • Software [cmdbcispkg]: When Software Asset Management (SAM) is not installed, software details like name, version, and key are populated. Software references software instances.
    • Software Installation [cmdbsamswinstall]: When SAM is installed, this table holds discovery source, display name, installation details, publisher, version, and last scanned dates, referencing servers and software instances.
    • Software Instance [cmdbsoftwareinstance]: Captures installed software instance name and installation location when SAM is not installed, referencing the computer on which it is installed.

    Key Relationships

    • Applications run on Computers.
    • Calculated Application Services depend on configuration items and run on applications and computers.
    • Computers own IP addresses and reference key-value pairs.
    • Serial numbers reference computers.
    • Software references software instances, which in turn reference computers.
    • Software Installation references servers and software instances.

    Practical Implications for ServiceNow Customers

    By configuring this connector, ServiceNow customers can keep their CMDB updated with accurate, granular observability data from Dynatrace SaaS. This enhances visibility into applications, services, infrastructure, and software assets, supporting improved service mapping, impact analysis, and operational decision-making. The connector’s data model preserves critical relationships between CIs, enabling comprehensive dependency and configuration tracking within the CMDB.

    When you complete setting up the connection, you can configure the integration to periodically pull data from Dynatrace. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.

    Important:
    The Service Graph Connector for Observability - Dynatrace SaaS is designed for the Dynatrace SaaS (3rd‑generation) platform and leverages DQL-based APIs and the Grail architecture to import data from Dynatrace into the CMDB. If you're in a Dynatrace managed (self‑hosted) or legacy SaaS environment, you should use the Service Graph Connector for Observability - Dynatrace.

    Application [cmdb_ci_appl]

    The following attributes in the Application [cmdb_ci_appl] table are populated by collected data.

    Attribute label Attribute name
    Class sys_class_name
    Configuration file config_file
    Installation directory install_directory
    Name name
    Operational status operational_status
    Running process command running_process_command
    Running process key parameters running_process key parameters
    Version version
    Table 1. Relationships created for Application
    Parent class Relationship type Child class
    Application [cmdb_ci_appl] Runs on::Runs Computer [cmdb_ci_computer]
    Application [cmdb_ci_appl] Reference Key value [cmdb_key_value]
    Note:
    Based on the Discovery Process Classifications list, the tables that extend the Application [cmdb_ci_appl] table are populated by the SGO-Dynatrace SaaS Processes [sn_dynatrace_saas_sgo_dynatrace_saas_processes] data source.

    Calculated Application Service [cmdb_ci_service_calculated]

    The following attributes in the Calculated Application Service [cmdb_ci_service_calculated] table are populated by collected data.
    Attribute label Attribute name
    Correlation ID correlation_id
    Hide from dashboard hide_from_dashboard
    Metadata metadata
    Most recent discovery last_discovered
    Name name
    Operational status operational_status
    Service Populator service_populator
    Service Populator Status populator_status
    Service Type type
    Table 2. Relationships created for Calculated Application Service
    Parent class Relationship type Child class
    Calculated Application Service [cmdb_ci_service_calculated] Depends on::Used by Configuration Item [cmdb_ci]
    Calculated Application Service [cmdb_ci_service_calculated] Runs on::Runs Application [cmdb_ci_appl]

    Computer [cmdb_ci_computer]

    The following attributes in the Computer [cmdb_ci_computer] table are populated by collected data.
    Attribute label Attribute name
    Class sys_class_name
    CPU count cpu_count
    CPU name cpu_name
    DNS Domain dns_domain
    Fully qualified domain name fqdn
    Is Virtual virtual
    MAC Address mac_address
    Manufacturer manufacturer
    Model ID model_id
    Most recent discovery last_discovered
    Name name
    Operating System os
    OS Version os_version
    RAM (MB) ram
    Serial number serial_number
    Table 3. Relationships created for Computer
    Parent class Relationship type Child class
    Computer [cmdb_ci_computer] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Computer [cmdb_ci_computer] Reference Key Value [cmdb_key_value]

    IP Address [cmdb_ci_ip_address]

    The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data.
    Attribute label Attribute name
    IP Address ip_address
    IP version ip_version
    Name name

    Key Value [cmdb_key_value]

    The following attributes in the Key Value [cmdb_key_value] table are populated by collected data.
    Attribute label Attribute name
    Key key
    Value value

    Serial Number [cmdb_serial_number]

    The following attributes in the Serial Number [cmdb_serial_number] table are populated by collected data.
    Attribute label Attribute name
    Serial Number serial_number
    Serial Number Type serial_number_type
    Valid valid
    Table 4. Relationship created for Serial Number
    Parent class Relationship type Child class
    Serial Number [cmdb_serial_number] Reference Computer [cmdb_ci_computer]

    Software [cmdb_ci_spkg]

    The following attributes in the Software [cmdb_ci_spkg] table are populated by collected data when the Software Asset Management (SAM) application isn't installed.
    Attribute label Attribute name
    Key key
    Name name
    Version version
    Table 5. Relationship created for Software
    Parent class Relationship type Child class
    Software [cmdb_ci_spkg] Reference Software Instance [cmdb_software_instance]

    Software Installation [cmdb_sam_sw_install]

    The following attributes in the Software Installation [cmdb_sam_sw_install] table are populated by collected data when the SAM application is installed.
    Attribute label Attribute name
    Discovery source discovery_source
    Display name display_name
    Installed on installed_on
    Last scanned last_scanned
    Publisher publisher
    Version version
    Table 6. Relationship created for Software Installation
    Parent class Relationship type Child class
    Software Installation [cmdb_sam_sw_install] Reference Server [cmdb_ci_server]

    Software Instance [cmdb_software_instance]

    The following attributes in the Software Instance [cmdb_software_instance] table are populated by collected data when the SAM application isn't installed.
    Attribute label Attribute name
    Installed on installed_on
    Name name
    Table 7. Relationship created for Software Instance
    Parent class Relationship type Child class
    Software Instance [cmdb_software_instance] Reference Computer [cmdb_ci_computer]