--- sourceDocument: Zurich ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Properties # Service Graph Connector for Dynatrace SaaS properties {#ariaid-title1} * Release version: Zurich * * Updated July 7, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Graph Connector for Dynatrace SaaS properties The Service Graph Connector for Dynatrace SaaS enables integration between Dynatrace monitoring data and ServiceNow CMDB by controlling how Dynatrace data is fetched, processed, and represented as Configuration Items (CIs) within ServiceNow. Customers can configure connection and system properties to optimize data import, CI relationships, and lifecycle management according to their operational needs. Show full answer Show less ## Connection Properties These properties govern the connector's behavior during data import and CI management: * **datafetchflowactiontimeoutms:** Sets the maximum time (default 10 minutes) allowed for data fetch actions to prevent long-running API calls. * **initialdynatracedatafetchdays:** Defines how many days of historical data are fetched on the first run or if no previous run timestamp exists (default 7 days). * **servicetoservicerelationshipsenabled:** Enables (default true) creating upstream and downstream relationships between Dynatrace Service CIs, enhancing service dependency mapping. * **appendtenantidtoservicename:** Controls whether the Dynatrace tenant ID is appended to service names for uniqueness across multiple connections (default false). * **dynatraceapibatchsize:** Specifies the maximum number of records returned per Dynatrace API call (default 50), balancing payload size and performance. * **dynatraceclassicconnectionaliassysid:** Allows referencing a legacy Dynatrace Classic connector for one-time cleanup of stale process CIs from older integrations; leave empty to skip. * **segmentid:** Filters imported entities by a single specified Dynatrace segment ID; if empty, all entities are imported. * **ciretirementthresholddays:** Sets the period (default 35 days) after which unreported CIs are softly retired by marking them non-operational, helping maintain CMDB accuracy. ## System Property This system-level setting influences CI import behavior: * **sndynatracesaas.createUnmatchedApplicationCIs:** When true (default), unmatched running process records from Dynatrace are imported into the Applications table, ensuring comprehensive application visibility. ## Practical Impact for ServiceNow Customers By configuring these properties, customers can tailor how Dynatrace SaaS data integrates into their CMDB. This controls data volume, import scope, relationship modeling, and data lifecycle management to optimize CMDB accuracy and performance. Proper configuration supports improved service mapping, reduces stale data, and enhances application visibility, enabling better operational decision-making and service management. Service Graph Connector for Dynatrace SaaS properties control the behavior of the connector. ## Connection properties {#sgc-dynatrace-saas-properties__section_conn_props_observability-dynatrace-saas} These connection properties are available for the Service Graph Connector for Dynatrace SaaS. Note: To open the Service Graph Connection Properties \[sn_cmdb_int_util_service_graph_connection_property\] table for the connector, navigate to AllService Graph ConnectorsDynatrace SaaSConnections and select the connection name. The connection properties are displayed in the Service Graph Connection Properties related list. {#sgc-dynatrace-saas-properties__table_conn_props_observability-dynatrace-saas__entry__2}{#sgc-dynatrace-saas-properties__entry_dnf_1jj_njc}{#sgc-dynatrace-saas-properties__entry_bhr_fjj_njc}{#sgc-dynatrace-saas-properties__entry_isz_t3j_njc}{#sgc-dynatrace-saas-properties__row_rkx_j33_vjc}{#sgc-dynatrace-saas-properties__row_kyc_xh3_vjc} | Property | Description | |-|-| | data_fetch_flow_action_timeout_ms | Maximum time (in milliseconds) allowed for the connection's Fetch Dynatrace SaaS Data flow designer action to run while calling Dynatrace API endpoints and loading results into ServiceNow source tables. If the action exceeds this limit, execution is terminated to prevent long‑running or stalled runs. Default value: `600000` (10 minutes) | | initial_dynatrace_data_fetch_days | Specify the number of days for which data is fetched from Dynatrace when the connection runs for the first time or when last_run_datetime is empty. Default value: `7` | | service_to_service_relationships_enabled | Set this property to `true` to create upstream and downstream relationships between Dynatrace Service CIs (service-to-service). When this property is set to `false`, upstream and downstream service-to-service relationships aren't created for the connection. Default value: `true` | | append_tenant_id_to_service_name | Set this property to `true` to append the Dynatrace tenant ID to the Calculated Service names to maintain unique names across multiple Dynatrace connections. When this property is set to `false`, Calculated Service names are created without the Dynatrace tenant ID. Default value: `false` | | dynatrace_api_batch_size | Specify the maximum number of records to be returned per Dynatrace API request. This property controls pagination for Dynatrace data fetch operations. Lower values might reduce the payload size but increase the number of API calls, while higher values might improve performance but increase the payload size. Default value: `50` | | dynatrace_classic_connection_alias_sys_id | Connection alias sys_id from the Dynatrace Classic connector (SGO-Dynatrace). When this property is set, the connector performs a one-time cleanup of stale process CIs originally created by the classic connector. Leave the value field empty to skip classic migration cleanup. Default value: empty | | segment_id | Specify the Dynatrace segment ID to be used for filtering entities. When a value is specified, only entities that belong to the specified segment are imported. Note: Only one segment ID can be specified. If no value is specified, no segment filter is applied, and all entities are imported. Default value: empty | | ci_retirement_threshold_days | Number of days to wait before retiring a CI that is no longer reported by Dynatrace. Configuration items that aren't seen for longer than this period are soft‑retired by setting their operational status to non‑operational. Default value: `35 days` | [Table 1. Connection properties for Service Graph Connector for Dynatrace SaaS] {#sgc-dynatrace-saas-properties__table_conn_props_observability-dynatrace-saas} ## System property {#sgc-dynatrace-saas-properties__section_sys_props_observability-dynatrace-saas} The following system property is available for the Service Graph Connector for Dynatrace SaaS. Note: To open the System Properties \[sys_properties\] table, enter `sys_properties.list` in the navigation filter. {#sgc-dynatrace-saas-properties__table_sys_props_observability-dynatrace-saas__entry__2} | Property | Description | |-|-| | sn_dynatrace_saas.createUnmatchedApplicationCIs | Set this property to `true` to import all the unmatched running process records into the Applications table. * Type: string * Default value: `true` * Location: System Property \[sys_properties\] table | [Table 2. System property for Service Graph Connector for Dynatrace SaaS] {#sgc-dynatrace-saas-properties__table_sys_props_observability-dynatrace-saas} *[\>]: and then