---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

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    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Air gap configuration in ServiceNow instance

# Configure air gap solution for Microsoft SCCM in a ServiceNow instance {#ariaid-title1}

* Release version: Zurich
* 
* Updated September 5, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the air gap solution for the Service Graph Connector for Microsoft SCCM in your ServiceNow instance after you finish the configuration in your high-secure and low-secure servers.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem DefinitionPlugins, and download the ServiceNow IntegrationHub Action Step -- PowerShell plugin.
2. Navigate to WorkspacesCMDB WorkspaceSGC CentralCreate connection.
3. Download and run the PowerShell scripts to set up an air gap connection.
   1. In the Setup stage of the playbook, select the Select alias template activity.
   2. Select SCCM Air Gap, and then select Continue.
   3. In the Setup stage of the playbook, select the PowerShell Script Download activity.
   4. Download the scripts and configure the air gap connection.
   5. Select the I have read the instructions and executed the scripts accordingly check box, and then select Continue.
   {#sgc-sccm-airgap-sn-instance__substeps_qtq_n1w_4gc}
4. In the Setup stage of the playbook, select the Create and test connection activity.
5. Fill in the fields on the Create Connection form.  
   {#sgc-sccm-airgap-sn-instance__table_uvm_yh2_p2c__entry__2}

   | Field | Description |
   |-|-|
   | Connection Name | Display name for the connection. |
   | MID Server | Name of the MID Server that you deployed in your low-secure server. You can obtain the sys_id of the MID Server from the ecc_agent table. |
   | Parent Directory | Path of the Microsoft SCCM directory where the data is stored in your low-secure server. See [Configure air gap solution for Microsoft SCCM in a low-secure server](https://www.servicenow.com/docs/aXYHcF2MqI5joY_3bYzxWQ "Configure the air gap solution for the Service Graph Connector for Microsoft SCCM in your low-secure server after you finish the configuration in your high-secure server."). |
   | Archive Data After Retrieval | Option to archive data after retrieval. |
   | Archive Path \[Optional\] | Folder where the data is to be archived if the Archive Data After Retrieval check box is selected. |
   [Table 1. Create Connection form]

   {#sgc-sccm-airgap-sn-instance__table_uvm_yh2_p2c}
6. Select Create and test connection.
**Related tasks**   

* [Perform a test data load for the air gap solution for Microsoft SCCM](https://www.servicenow.com/docs/I2ph4CrCFouTRtSFLir6kw "After you configure the air gap solution for the Service Graph Connector for Microsoft SCCM, test whether the Microsoft SCCM endpoint is accessible from the high-secure server.")

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