---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Survey Overview dashboard

# Survey Overview dashboard {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Survey Overview dashboard displays various survey reports, such as Surveys by
Metric Type and State.
Note:  
The Survey Overview dashboard is deprecated. It is no longer deployed, enhanced, or supported. For details, see the [Deprecation Process \[KB0867184\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.  
{#survey-overview-module__table_dbm_zy2_qbb__entry__2}

| Report | Table |
|-|-|
| Assignment Group Customer Satisfaction 90 Day Average | Metric Results \[asmt_metric_result\] |
| Service Desk Survey 'Timely Response' 90 Days | Metric Results \[asmt_metric_result\] |
| Surveys by Metric Type and State | Assessment Instances \[asmt_assessment_instance\] |
| Service Desk Survey 'Overall Experience' 60 Days | Metric Results \[asmt_metric_result\] |
| Service Desk Survey 'Tech Courteous' 90 Days | Metric Results \[asmt_metric_result\] |
| Service Desk Survey 'First Call Resolve' 60 Days | Metric Results \[asmt_metric_result\] |
| Service Desk Survey 'Tech Competence' 60 Days | Metric Results \[asmt_metric_result\] |
[Table 1. Survey Overview dashboard reports]

{#survey-overview-module__table_dbm_zy2_qbb}  
Figure 1. Survey report