---
sourceDocument: Zurich Finance and Supply Chain
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/source-to-pay-operations

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Configure Email response generation skill in ServiceNow Otto for Accounts Payable Operations (APO)

# Configure Email response generation skill in ServiceNow Otto for Accounts Payable Operations (APO) {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the email response generation skill in ServiceNow Otto for Accounts Payable Operations (APO) so that accounts payable (AP) fulfillers can use generative AI skills in Source-to-Pay Workspace to draft professional responses.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllAI Admin HubSkills and select the AI Skills tab in the AI Admin Hub console.
2. In the Finance and Supply Chain workflow group, select Accounts Payable Operations to view the skills for the APO features.
   1. Select Email response for invoice case if you want to activate the skill for invoice case.
   2. Select Email response for invoice task if you want to activate the skill for invoice task.

   {#config-email-apo__substeps_b1h_ggw_g3c}  
   For more information on email generation, see [Generate email response for invoice case](https://www.servicenow.com/docs/O2eyQB7dL0EIUKXhhTfgcw "Generate email response for invoice case.") and [Generate email response for invoice task](https://www.servicenow.com/docs/fxpHGBGHSLvtPqcLV~NpUw "Generate email response for invoice task.").
3. Select Activate skill.  
   A guided setup leads you through the configuration of the input, availability, access, display, review, and activation of the customized skill. If you complete the entire walk-through, the skill is activated.
4. Select Save and continue to go to the next step.
5. Configure where to display the email response for invoice case or task.
   1. Select In-product.  
      In-product: When selected, the Now Assist skills are displayed on the forms and workspaces.

      For the skills that appear in-product, select the down arrow to identify the roles that can use the skill.
   2. Select Save and continue to go to the next step.
   {#config-email-apo__substeps_egg_d2v_lbc}
6. Review and activate the skill.  
   For more information on drafting email responses in an invoice case or a task, see [Composing emails with predefined content from the Source-to-Pay Workspace](https://www.servicenow.com/docs/FJOo3lVQNl1XkdSPTSpqbA "Insert predefined content into the message body of emails that you send from the email client in the Source-to-Pay Workspace.").

## Result

The Email generation for invoice case is activated. You can now select ![]() in the Email tab of an invoice case or a task to draft professional responses.

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