---
sourceDocument: Zurich Finance and Supply Chain
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/source-to-pay-operations

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Create Universal Request from Supplier portal

# Create Universal Request from Supplier portal {#ariaid-title1}

* Release version: Zurich
* 
* Updated November 17, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Suppliers submit their invoice inquiries through Request help, which transfers to a Universal Request (UR). Requests are sent directly to the Source-to-Pay Workspace for further processing.

## Before you begin

Role required: sn_slm.contact
Plugins required:

* Universal Request for Source-to-Pay Operations Plugin \[sn_fsc_ur_common\] plugin (contains dependent plugin Universal Request Plugin \[com.snc.universal_request\])
* Supplier Common Architecture \[com.snc.sn_slm\]
* Invoice Case Management \[com.sn_ap_cm\].
{#create-ur-from-supplier-portal__ul_x2v_p43_4hc}

## Procedure

1. Navigate to Supplier Collaboration PortalSearch for any detail in Search barContact us for helpRequest help.
2. Select Request Help to create a UR.  
   The Request Help form appears. For more information on the fields in the form, see [Request Help form](https://www.servicenow.com/docs/EiUMiUJ6CYpMoXaFM8betQ "Suppliers use the Request Help form to report an inquiry related issue or request.").
3. Select Submit.

## Result

The Universal Request is created.
**Related concepts**   

* [Universal Request in Accounts Payable Operations](https://www.servicenow.com/docs/jSqDwfuhakTXBoK8whkNvg "The ServiceNow Universal Request (UR) feature transforms fragmented service intake into a centralized, intelligent, and scalable experience for invoice case management.")

*[\>]: and then