---
sourceDocument: Zurich Finance and Supply Chain
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/source-to-pay-operations

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Components installed with Invoice Case Management

# Components installed with Invoice Case Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Several types of components are installed with activation of the Invoice Case Management plugin, including user roles, scheduled jobs, and tables.

## Roles installed {#installed-with-invoice-case-mgmt__section_nbx_pbp_ywb}

{#installed-with-invoice-case-mgmt__table_obx_pbp_ywb__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Invoice Case Management Administrator \[sn_ap_cm.admin\] | Can configure and make changes to record producers, invoice case assignment rules, invoice case SLA definitions, and email properties. | * sla_admin * sn_ap_cm.agent {#installed-with-invoice-case-mgmt__ul_rvl_3g5_qwb} |
| Invoice Case Management Agent \[sn_ap_cm.agent\] | Can view, create, and update invoice cases and tasks and manage the workflows for fulfilling requests. | * sn_ap_cm.requester * sla_manager * workspace_user * vendor_reader * canvas_user * sn_ap_cm.task_owner * email_composer {#installed-with-invoice-case-mgmt__ul_pyf_1cp_ywb} |
| Invoice Case Management Requester \[sn_ap_cm.requester\] | Can create invoice inquiry cases. | sn_shop.invoice_owner |
| Invoice Case Management Task Owner \[sn_ap_cm.task_owner\] | Can view and update the tasks that are assigned to them. | None |
[Table 1. Roles]

{#installed-with-invoice-case-mgmt__table_obx_pbp_ywb}

## Scheduled jobs installed {#installed-with-invoice-case-mgmt__section_pbx_pbp_ywb}

{#installed-with-invoice-case-mgmt__table_qbx_pbp_ywb__entry__2}

| Scheduled job | Description |
|-|-|
| Create Inquiry Case on Invoice email | Creates an invoice inquiry case from the information in an inbound email. You must activate the flow to use it. For information on how to activate the flow, see [Activate the Create Inquiry Case on Invoice email flow](https://www.servicenow.com/docs/Y8~96vAtb8U~5_V1JbHLbQ "Activate the Create Inquiry Case on Invoice email flow to automatically create an invoice inquiry case based on the information in an inbound email."). |
[Table 2. Scheduled jobs]

{#installed-with-invoice-case-mgmt__table_qbx_pbp_ywb}

## Tables installed {#installed-with-invoice-case-mgmt__section_rbx_pbp_ywb}

{#installed-with-invoice-case-mgmt__table_sbx_pbp_ywb__entry__2}

| Table | Description |
|-|-|
| Invoice case \[sn_ap_cm_ap_case\] | Extends the Service Case table. Stores the invoice case records. |
| Invoice task \[sn_ap_cm_ap_task\] | Extends the Service Task table. Stores the invoice task records. |
[Table 3. Tables]

{#installed-with-invoice-case-mgmt__table_sbx_pbp_ywb}
* **[Activate the Create Inquiry Case on Invoice email flow](https://www.servicenow.com/docs/Y8~96vAtb8U~5_V1JbHLbQ)**   
  Activate the Create Inquiry Case on Invoice email flow to automatically create an invoice inquiry case based on the information in an inbound email.

**Related concepts**   

* [Work with invoices](https://www.servicenow.com/docs/hmEUXzeoR9MOytdI_xmFLQ "Invoices are generated for a payment against a purchase order. The Accounts Payable Specialist [sn_ap_apm.accounts_payable_specialist] can access all the invoices and take required actions to process the invoices in Source-to-Pay Workspace.")  
**Related tasks**   

* [Work on an invoice inquiry case](https://www.servicenow.com/docs/pajXiFMWDOuvncsf~wkmGA "Work on an invoice inquiry case to resolve an issue raised by the suppliers or employees.")
* [Create an invoice inquiry case manually](https://www.servicenow.com/docs/Qt03GkgbYI8y8L7kqPs0dA "Create invoice inquiry cases to address and respond to questions related to invoices and payment.")