---
sourceDocument: Zurich Finance and Supply Chain
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/source-to-pay-operations

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Categorize inquiry cases

# Categorize inquiry cases {#ariaid-title1}

* Release version: Zurich
* 
* Updated November 13, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Categorize incoming inquiry cases into sub-categories based on the description and short description of the invoice inquiry case using the Inquiry Classifier skill in the Now Assist for Common Finance and Supply Chain
features application.

## Before you begin

Role required: sn_fsc_genai.now_assist_fulfiller

Incoming invoice inquiry case.

## Procedure

1. Navigate to AllAccounts Payable OperationsAccounts Payable Workspace.
2. Create an invoice inquiry case.  
   For more information on inquiry case, see [Work on an invoice inquiry case](https://www.servicenow.com/docs/pajXiFMWDOuvncsf~wkmGA "Work on an invoice inquiry case to resolve an issue raised by the suppliers or employees."). The Inquiry Classifier AI skill analyzes the description and short description, auto-categorizes the incoming inquiries into sub-categories. Example: Payment inquiry

## Result

The invoice inquiry case is auto-populated with sub-category without any manual intervention by an AP agent.
**Related tasks**   

* [Summarize a procurement case](https://www.servicenow.com/docs/wRzzCCZ7IusvSvYvDkbCsw "Use the Procurement case summarization for fulfillers skill to summarize procurement cases. Summaries include status, progress, and required actions to keep fulfillers informed.")

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