---
sourceDocument: Zurich Finance and Supply Chain
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/source-to-pay-operations

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Checkout data loss scenarios

# Checkout data loss scenarios {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The data you enter during checkout are lost in an incomplete checkout
process.
This happens if you perform any of the following actions:

* Log out.
* Return to your shopping cart page.
* Navigate to any other page on ShoppingHub.
* Close the browser window.

{#checkout-value-retention-scenarios__ul_gq5_5x3_jmb}

However, if you refresh the page, values on the current and previous steps are
retained.