--- sourceDocument: Zurich Finance and Supply Chain sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/source-to-pay-operations Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Finance and Supply Chain ft:clusterId : - stpop bundleId : - stpop workflow : - Employee --- # Skill inputs for ServiceNow Otto for SPO # Skill inputs for ServiceNow Otto for Sourcing and Procurement Operations (SPO) {#ariaid-title1} * Release version: Zurich * * Updated July 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Skill Inputs for ServiceNow Otto for Sourcing and Procurement Operations (SPO) ServiceNow Otto for Sourcing and Procurement Operations (SPO) provides configurable generative AI skills designed to enhance procurement workflows. These AI skills rely on specific data inputs---tables and fields---that define how and when the skills operate. While you can modify the inputs to tailor skill behavior, the underlying data sources (tables and fields) for each AI skill cannot be changed. Show full answer Show less ## Key Features * **Email Response Skills:** These skills generate context-aware, ready-to-use email templates for various procurement-related tasks, enabling fulfillers to draft clear, professional communications quickly. Examples include acknowledgement tasks, negotiation, procurement cases and tasks, purchase requisitions, sourcing events, requests, and tasks. Each email response skill is linked to a specific base table and standard input fields such as short description, description, emails, comments, work notes, and activity. * **Summarization Skills:** These AI skills generate concise summaries for different procurement records to facilitate faster comprehension and decision-making. Summarization skills are available for negotiations, procurement cases, purchase orders, purchase requisitions, sourcing events, and sourcing requests. Each summarization skill uses defined tables and fields tailored to the specific record type, covering key details like state, supplier, objectives, assigned users, and relevant dates. * **Sentiment Analysis for Procurement Cases:** This skill analyzes the sentiment of procurement case requesters to help prioritize urgent issues. It provides sentiment scores, trend analysis, and AI-generated summaries explaining the rationale behind evaluations. Inputs include procurement case details such as priority, state, comments, work notes, and activity. ## Practical Use for ServiceNow Customers By configuring the inputs for these AI skills in the AI Admin Hub, ServiceNow customers can optimize automation and assist procurement teams in generating timely emails, gaining quick insights through summaries, and prioritizing cases via sentiment analysis. Understanding and selecting the correct base tables and fields for each skill ensures that the AI outputs are relevant and contextually accurate for their sourcing and procurement processes. ## Customization and Configuration Each AI skill corresponds to specific ServiceNow SPO tables (e.g., *snshopacknowledgementtask* , *snshopnegotiation* , *snspendpsdprocurementrequest*, etc.) and utilizes a consistent set of fields including descriptions, emails, work notes, and activity logs. These inputs are configurable within the AI Admin Hub, allowing you to fine-tune how the skills generate responses or summaries based on your organizational data. However, the core data sources remain fixed to maintain data integrity and skill performance. You can configure some of the inputs for a generative AI skill. Inputs permit you to determine how and when a skill is used. ## Overview of AI skills {#input-triggers-now-assist-spo__section_bkt_wh3_1cc} Inputs identify the data used for an AI skill. Inputs include the table and fields used to generate a record summary. You can modify inputs, but you can't modify an AI skill's data source. The data source contains the tables and fields that the skill relies on. ## AI skills for ServiceNow Otto for SPO {#input-triggers-now-assist-spo__section_qlg_mpw_tcc} The ServiceNow Otto for SPO includes the following AI skills: * Email response for acknowledgement task * Email response for negotiation * Email response for procurement case * Email response for procurement task * Email response for purchase requisition * Email response for sourcing event * Email response for sourcing request * Email response for sourcing task * Negotiation summarization for fulfillers * Procurement case summarization for fulfillers * Purchase order summarization for requesters * Purchase requisition summarization for fulfillers * Purchase requisition summarization for requesters * Sentiment analysis for procurement case * Sourcing event summarization for fulfillers * Sourcing request summarization for fulfillers * Sourcing request summarization for requesters {#input-triggers-now-assist-spo__ul_xcc_tpw_tcc} ## Email response for acknowledgement task skill {#input-triggers-now-assist-spo__section_fbx_n4j_k3c} Generates clear, context-aware email responses and ready-to-use acknowledgement templates that help fulfillers draft emails quickly while maintaining concise and effective communication. The following table lists the inputs for Email response for acknowledgement task from Choose input for email response page in the AI Admin Hub. {#input-triggers-now-assist-spo__table_plk_dck_k3c__entry__2} | Input | Description | |-|-| | Base input table | sn_shop_acknowledgement_task | | Base input fields | * Short description * Description * Emails * Additional comments * Work notes * Activity {#input-triggers-now-assist-spo__ul_qlk_dck_k3c} | [Table 1. Email response for acknowledgement task skill input] {#input-triggers-now-assist-spo__table_plk_dck_k3c} ## Email response for negotiation skill {#input-triggers-now-assist-spo__section_ss1_p4j_k3c} Generates context-aware email responses and provides ready-to-use negotiation templates to help fulfillers draft emails quickly while maintaining clear, professional communication. The following table lists the inputs for Email response for negotiation skill from Choose input for email response page in the AI Admin Hub. {#input-triggers-now-assist-spo__table_i4z_42k_k3c__entry__2} | Input | Description | |-|-| | Base input table | sn_shop_negotiation | | Base input fields | * Short description * Description * Emails * Additional comments * Work notes * Activity {#input-triggers-now-assist-spo__ul_j4z_42k_k3c} | [Table 2. Email response for negotiation skill skill input] {#input-triggers-now-assist-spo__table_i4z_42k_k3c} ## Email response for procurement case skill {#input-triggers-now-assist-spo__section_lkk_p4j_k3c} Generates context-aware email responses and provides ready-to-use templates for procurement scenarios, enabling fulfillers to draft emails quickly while ensuring clear and professional communication. The following table lists the inputs for Email response for procurement case from Choose input for email response page in the AI Admin Hub. {#input-triggers-now-assist-spo__table_gzh_p2k_k3c__entry__2} | Input | Description | |-|-| | Base input table | sn_spend_psd_procurement_request | | Base input fields | * Short description * Description * Emails * Additional comments * Work notes * Activity {#input-triggers-now-assist-spo__ul_hzh_p2k_k3c} | [Table 3. Email response for procurement case skill input] {#input-triggers-now-assist-spo__table_gzh_p2k_k3c} ## Email response for procurement task skill {#input-triggers-now-assist-spo__section_h5z_p4j_k3c} Generates context-aware email responses and provides ready-to-use templates for procurement tasks, helping fulfillers draft emails quickly while maintaining clear and professional communication. The following table lists the inputs for Email response for procurement task from Choose input for email response page in the AI Admin Hub. {#input-triggers-now-assist-spo__table_s4m_p2k_k3c__entry__2} | Input | Description | |-|-| | Base input table | sn_spend_psd_procurement_task | | Base input fields | * Short description * Description * Emails * Additional comments * Work notes * Activity {#input-triggers-now-assist-spo__ul_t4m_p2k_k3c} | [Table 4. Email response for procurement task skill input] {#input-triggers-now-assist-spo__table_s4m_p2k_k3c} ## Email response for purchase requisition skill {#input-triggers-now-assist-spo__section_apk_q4j_k3c} Generates context-aware email responses and provides ready-to-use templates for purchase requisitions, enabling fulfillers to draft emails quickly while ensuring clear and professional communication. The following table lists the inputs for Email response for purchase requisition from Choose input for email response page in the AI Admin Hub. {#input-triggers-now-assist-spo__table_gsq_p2k_k3c__entry__2} | Input | Description | |-|-| | Base input table | Purchase Requisition \[sn_shop_purchase_requisition\] table. | | Base input fields | * Short description * Description * Emails * Additional comments * Work notes * Activity {#input-triggers-now-assist-spo__ul_hsq_p2k_k3c} | [Table 5. Email response for purchase requisition skill input] {#input-triggers-now-assist-spo__table_gsq_p2k_k3c} ## Email response for sourcing event skill {#input-triggers-now-assist-spo__section_kpp_q4j_k3c} Generates context-aware email responses and provides ready-to-use templates for sourcing events, enabling fulfillers to draft emails quickly while ensuring clear and professional communication. The following table lists the inputs for Email response for sourcing event from Choose input for email response page in the AI Admin Hub. {#input-triggers-now-assist-spo__table_bwv_p2k_k3c__entry__2} | Input | Description | |-|-| | Base input table | sn_shop_negotiation_event | | Base input fields | * Short description * Description * Emails * Additional comments * Work notes * Activity {#input-triggers-now-assist-spo__ul_cwv_p2k_k3c} | [Table 6. Email response for sourcing event skill input] {#input-triggers-now-assist-spo__table_bwv_p2k_k3c} ## Email response for sourcing request skill {#input-triggers-now-assist-spo__section_uh5_q4j_k3c} Generates context-aware email responses and provides ready-to-use templates for sourcing requests, helping fulfillers draft emails quickly while maintaining clear and professional communication. The following table lists the inputs for Email response for sourcing request from Choose input for email response page in the AI Admin Hub. {#input-triggers-now-assist-spo__table_xb1_q2k_k3c__entry__2} | Input | Description | |-|-| | Base input table | sn_shop_sourcing_activity | | Base input fields | * Short description * Description * Emails * Additional comments * Work notes * Activity {#input-triggers-now-assist-spo__ul_yb1_q2k_k3c} | [Table 7. Email response for sourcing request skill input] {#input-triggers-now-assist-spo__table_xb1_q2k_k3c} ## Email response for sourcing task skill {#input-triggers-now-assist-spo__section_k4x_q4j_k3c} Generates context-aware email responses and provides ready-to-use templates for sourcing tasks, enabling fulfillers to draft emails quickly while ensuring clear and professional communication. The following table lists the inputs for Email response for sourcing task from Choose input for email response page in the AI Admin Hub. {#input-triggers-now-assist-spo__table_c22_q2k_k3c__entry__2} | Input | Description | |-|-| | Base input table | sn_shop_sourcing_task | | Base input fields | * Short description * Description * Emails * Additional comments * Work notes * Activity {#input-triggers-now-assist-spo__ul_d22_q2k_k3c} | [Table 8. Email response for sourcing task skill input] {#input-triggers-now-assist-spo__table_c22_q2k_k3c} ## Negotiation summarization for fulfillers skill {#input-triggers-now-assist-spo__section_ksx_tsp_1fc} Inputs for the Negotiation summarization for fulfillers skill identify the table and fields that are used when the summary is generated for a negotiation. The following table lists the inputs for the Negotiation summarization for fulfillers from the Choose input for negotiation page in the AI Admin Hub. {#input-triggers-now-assist-spo__table_ds4_dqw_tcc__entry__2} | Input | Description | |-|-| | Base input table | Negotiation \[sn_shop_negotiation\] | | Base input fields | * Short description * Description * Supplier * Negotiation type * Negotiation objectives * Third party sourcing tool integration * Third party sourcing record * State * Work notes * Additional comments {#input-triggers-now-assist-spo__ul_es4_dqw_tcc} | [Table 9. Negotiation summarization for fulfillers skill input] {#input-triggers-now-assist-spo__table_ds4_dqw_tcc} ## Procurement case summarization for fulfillers skill {#input-triggers-now-assist-spo__section_pk4_bl3_1cc} Inputs for the Procurement case summarization for fulfillers skill identify the table and fields that are used when the summary is generated for a procurement case. The following table lists the inputs for the Procurement case summarization for fulfillers from the Choose input for procurement case page in the AI Admin Hub. {#input-triggers-now-assist-spo__table_il3_sfj_1cc__entry__2} | Input | Description | |-|-| | Base input table | Procurement Case \[sn_spend_psd_procurement_request\] | | Base input fields | * State * Short description * Description * Due date * Case type * Related case * Requested by * Supplier * Assigned to * Work notes * Additional comments {#input-triggers-now-assist-spo__ul_pq5_xfj_1cc} | [Table 10. Procurement case summarization for fulfillers skill input] {#input-triggers-now-assist-spo__table_il3_sfj_1cc} ## Purchase order summarization for requesters skill {#input-triggers-now-assist-spo__section_ojd_jrp_1fc} Inputs for the Purchase order summarization for requesters skill identify the table and fields used when the summary is generated for a purchase order. The following table lists the inputs for the Purchase order summarization skill for requesters from the Choose input for purchase order page in the AI Admin Hub. {#input-triggers-now-assist-spo__table_pjd_jrp_1fc__entry__2} | Input | Description | |-|-| | Base input table | Purchase Order \[sn_shop_purchase_order\] | | Base input fields | * Supplier * Total amount * Status * ERP number {#input-triggers-now-assist-spo__ul_o2w_jk3_1cc} | [Table 11. Purchase order summarization skill input] {#input-triggers-now-assist-spo__table_pjd_jrp_1fc} ## Purchase requisition summarization for fulfillers skill {#input-triggers-now-assist-spo__section_lc2_fqw_tcc} Inputs for the Purchase requisition summarization for fulfillers skill identify the table and fields that are used when the summary is generated for a purchase requisition. The following table lists the inputs for the Purchase requisition summarization for fulfillers from the Choose input for purchase requisition page in the AI Admin Hub. {#input-triggers-now-assist-spo__table_mc2_fqw_tcc__entry__2} | Input | Description | |-|-| | Base input table | Purchase Requisition \[sn_shop_purchase_requisition\] | | Base input fields | * Number * Short description * Description * State * Business owner * Order type * Requisition type * Supplier {#input-triggers-now-assist-spo__ul_ld2_s4z_zcc} | [Table 12. Purchase requisition summarization fulfillers skill input] {#input-triggers-now-assist-spo__table_mc2_fqw_tcc} ## Purchase requisition summarization for requesters skill {#input-triggers-now-assist-spo__section_lc2_rqp_1fc} Inputs for the Purchase requisition summarization for requesters skill identify the table and fields used when the summary is generated for a purchase requisition. The following table lists the inputs for the Purchase requisition summarization skill for requesters from the Choose input for purchase requisition page in the AI Admin Hub. {#input-triggers-now-assist-spo__table_mc2_rqp_1fc__entry__2} | Input | Description | |-|-| | Base input table | Purchase Requisition \[sn_shop_purchase_requisition\] | | Base input fields | * Number * State * Short description * Business owner * Order type * Requisition type * Supplier * Total amount * Due date {#input-triggers-now-assist-spo__ul_zbm_2rp_1fc} | [Table 13. Purchase requisition summarization skill input] {#input-triggers-now-assist-spo__table_mc2_rqp_1fc} ## Sentiment analysis for procurement case skill {#input-triggers-now-assist-spo__section_ecl_r4j_k3c} Analyzes requester sentiment across procurement cases to help fulfillers prioritize urgent issues and make informed decisions. This capability delivers sentiment assessments, trend analysis, and AI-generated summaries that clearly explain the rationale behind each evaluation based on the scheduler frequency. The following table lists the inputs for Sentiment analysis for procurement case from Choose input for sentiment analysis page in the AI Admin Hub. {#input-triggers-now-assist-spo__table_jjz_q2k_k3c__entry__2} | Input | Description | |-|-| | Base input table | Procurement Case \[sn_spend_psd_procurement_request\] | | Base input fields | * Short description * Description * Priority * State * Additional comments * Work notes * Activity {#input-triggers-now-assist-spo__ul_kjz_q2k_k3c} | [Table 14. Sentiment analysis for procurement case skill input] {#input-triggers-now-assist-spo__table_jjz_q2k_k3c} ## Sourcing event summarization for fulfillers skill {#input-triggers-now-assist-spo__section_xdc_fqw_tcc} Inputs for the Sourcing event summarization for fulfillers skill identify the table and fields that are used when the summary is generated for a sourcing event. The following table lists the inputs for the Sourcing event summarization for fulfillers from the Choose input for sourcing event page in the AI Admin Hub. {#input-triggers-now-assist-spo__table_ydc_fqw_tcc__entry__2} | Input | Description | |-|-| | Base input table | Sourcing event \[sn_shop_negotiation_event\] | | Base input fields | * Short description * Negotiation type * Description * Negotiation objectives * Third party sourcing record * Third party sourcing tool integration * Supplier responses close * State {#input-triggers-now-assist-spo__ul_zdc_fqw_tcc} | [Table 15. Sourcing event summarization for fulfillers skill input] {#input-triggers-now-assist-spo__table_ydc_fqw_tcc} ## Sourcing request summarization for fulfillers skill {#input-triggers-now-assist-spo__section_lqj_d33_1cc} Inputs for the Sourcing request summarization for fulfillers skill identify the table and fields used when the summary is generated for a sourcing request. The following table lists the inputs for the Sourcing request summarization for fulfillers skill from the Choose input for sourcing request page in the AI Admin Hub. {#input-triggers-now-assist-spo__table_arz_fk3_1cc__entry__2} | Input | Description | |-|-| | Base input table | Sourcing Request \[sn_shop_sourcing_activity\] | | Base input fields | * Business owner * Short description * Request type * Product category * Product name * Max budget * Purchased quantity * Product type * Status {#input-triggers-now-assist-spo__ul_q2d_l4j_k3c} | [Table 16. Summarization for fulfillers skill input] {#input-triggers-now-assist-spo__table_arz_fk3_1cc} ## Sourcing request summarization for requesters skill {#input-triggers-now-assist-spo__section_syp_fqp_1fc} Inputs for the Sourcing request summarization for requesters skill identify the table and fields used when the summary is generated for a sourcing request. The following table lists the inputs for the Sourcing request summarization skill for requesters from the Choose input for sourcing request page in the AI Admin Hub. {#input-triggers-now-assist-spo__table_typ_fqp_1fc__entry__2} | Input | Description | |-|-| | Base input table | Sourcing Request \[sn_shop_sourcing_activity\] | | Base input fields | * Assigned to * Product category * Status * Supplier responses close * Short description * Max budget * Purchased quantity * Request type * Product type * Product name * Business owner {#input-triggers-now-assist-spo__ul_uyp_fqp_1fc} | [Table 17. Sourcing request summarization skill input] {#input-triggers-now-assist-spo__table_typ_fqp_1fc} **Related tasks** * [Customize an AI skill in ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/qFljkVpiFrOTBp3EFwcN5A "Customize an AI skill in SPO so that fulfillers and requesters can use the AI skills in the Source-to-Pay Workspace, Shopping Hub, and in the Core UI.")