--- sourceDocument: Zurich Finance and Supply Chain sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/source-to-pay-operations Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Finance and Supply Chain ft:clusterId : - stpop bundleId : - stpop workflow : - Employee --- # Using Shopping Hub # Using Shopping Hub {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Use the Shopping Hub module to request pricing or place an order for products and services. You can also request for products or services that you don't see in the catalog, revise, replace, or return your ordered products and services, customize your top suppliers, work on your to-dos, and much more. This video shows the shopper journey, from searching for products in Employee Center to purchasing in Shopping Hub, fulfillment in Source-to-Pay Workspace, and receipt completion in Shopping Hub. ## Benefits of the UIB experience {#use-shoppinghub-portal__section_ptz_5kh_t1c} The Shopping Hub (sn_spend_uib) application provides configurable experiences using the Now Experience UI Builder (UIB). This allows you greater flexibility to provide streamlined employee experiences to meet your specific business needs. Some of the things that you can do here include, but isn't limited to: * Customize your portals by adding new filters and badges, renaming labels, branding, and so on. * Expose additional fields or hide fields as required, to meet your business needs. * Streamline the quick checkout flow using record producer. * Add pages to provide new experiences. {#use-shoppinghub-portal__ul_m1v_2bw_gwb} For detailed information on how to configure your experience with UIB, see [Working in UI Builder](https://www.servicenow.com/docs/access?context=using-ui-builder&version=zurich&pubname=zurich-application-development&ft:locale=en-US). * **[Log in to Shopping Hub for the first time](https://www.servicenow.com/docs/qz5zHJK9VXq41TAOdkYfcw#login-shoppinghub-first-time)** Shoppers who log in to Shopping Hub for the very first time must set up a default delivery location before they can browse products and access the other pages. * **[Browse punchout and native catalog items from the Categories and Suppliers lists in Shopping Hub (SH)](https://www.servicenow.com/docs/B2lyYifShrtc4lXOYE4J1g)** In Shopping Hub, you can view both the punchout (third-party) and the native catalog items from the Categories or the Suppliers list on the Shopping Hub home page. * **[Order a product with quick checkout](https://www.servicenow.com/docs/g434RoxFpmcBitgRAbRlQA)** Order a product or service that you want to purchase from the product catalog available on Shopping Hub Home. * **[Complete sourcing checkout](https://www.servicenow.com/docs/aspoOhVVE_NveTRwFVbzBQ)** As a shopper, you can request pricing or more information about a product or service in the Shopping Hub catalog that doesn't have contractual pricing. * **[Shopping cart](https://www.servicenow.com/docs/BOj7wROb3vNoR_mWjevF4w)** As a shopper, you can use the shopping cart to store all your shortlisted products, both goods and services, so that you can continue shopping and place your purchase request for all products at one go, when done. * **[Complete your checkout](https://www.servicenow.com/docs/nDtHO17JSQdHymFkzEOiOQ)** Proceed to checkout when you've completed your shopping and have reviewed your shopping cart. * **[Purchasing from punchout or third-party suppliers](https://www.servicenow.com/docs/nffx5pjtV5f~zGqyqGlIKA)** Shoppers who are part of the punchout group can navigate to punchout or external third-party supplier sites from ShoppingHub or Employee Center and make purchases. They can view the third-party purchases in the My purchases page on ShoppingHub, and also view the shipment records received from the third-party sites. * **[Unified request tracking in Shopping Hub](https://www.servicenow.com/docs/rJTG9ls3GH5gmB4fPfQgAA)** You can search for purchased products and services by entering the original purchase record ID or its associated record IDs in Shopping Hub. This includes tracking details from the ordering stage to the fulfillment stage of the procurement process. * **[Hide supplier pricing from ShoppingHub](https://www.servicenow.com/docs/cw8zganMwJX~eO4cHNL1qQ)** When creating model categories for grouping your product models, you can decide if pricing is to be displayed in ShoppingHub for supplier products associated to a particular category. * **[Requesting for products or services that you don't see on ShoppingHub](https://www.servicenow.com/docs/tzVvHOjHl~42hJkPcE1Y3Q)** As an employee, shopper, or business owner, you can place requests for one or more products or services that are currently not listed on the ShoppingHub portal. You can do this from ShoppingHub Home or directly from Employee Center. * **[Submit a quote](https://www.servicenow.com/docs/c8bCWlWE4z6x0M9vU5GARQ)** As a shopper or requester, when an existing quotation for a product or service that you're looking for doesn't meet your expectation, you can get your own quote and submit it so that a requisition can be processed by the procurement team accordingly. You can submit a quote from Shopping Hub Home or directly from Employee Center. * **[Purchase revision flows](https://www.servicenow.com/docs/CGU_u~Axkx2AZQ7HdvTa5Q)** As a procurement administrator, you can leverage or modify the existing workflows to process the purchase modification requests raised by shoppers. * **[Return a product](https://www.servicenow.com/docs/VjmhstAXf8KbNf8JpyK5eQ)** You can request a return for a product that has been fully or partially delivered to you. * **[Submit an edit receipt request from Shopping Hub](https://www.servicenow.com/docs/bQgpZCOdqOn02uxMR9tPNg)** As a shopper, you can revise previously accepted receipts to address any discrepancies, ensuring accurate updates to purchase orders, purchase order lines, and received quantities. * **[Shopper to-dos](https://www.servicenow.com/docs/U0ty4Z0XpJMmcZ7uaxlhfQ)** As a shopper, you can have to-dos assigned to you, related to your purchases, for you to act on. You can view your to-dos by selecting the user icon on ShoppingHub Home. * **[Create an employee credit](https://www.servicenow.com/docs/1wiv4BSOy0Sy0cdiQMWJ8A)** Manage and track credits that an employee shopper is allocated to in Shopping Hub, by creating an employee credit. If a credit already exists, allocated to an employee, it shows up as a payment option in Shopping Hub, and is created as a cost allocation entry at the backend. * **[Create a credit allocation rule](https://www.servicenow.com/docs/j_jkZuPQ~EMN0KR6J4Xi1A)** Assign an amount of credit that an employee shopper can use in Shopping Hub, by creating a condition-based allocation rule. * **[Create a paycheck period](https://www.servicenow.com/docs/MUdVvVVmtpcyqCPfmj33Tg)** Assign a time period for an employee shopper to pay back costs in excess of the allocated credit amount in Shopping Hub Home, by creating a paycheck period. * **[Shopping controls overridden by credits](https://www.servicenow.com/docs/9Cj_iypgQ4WuS_u3WHOzEw)** As a shopper, you can use employee credits to purchase a restricted set of supplier products based on the category or product model. At the same time, you could be restricted, via Shopping Control, from viewing those supplier products. * **[Shop with employee credits](https://www.servicenow.com/docs/9JbNB~Q_XeyvQ3J_480aoA)** Shop products from the various categories in Shopping Hub Home with employee credits that are allocated to you. You can search, browse, and shop from all open categories as well as from those restricted categories for which credits have been assigned to you. * **[Alerts and email notifications from ShoppingHub](https://www.servicenow.com/docs/Wt4kmJItKNbnc6tAgmF5Ag)** Several alerts and email notifications are triggered from ShoppingHub. This may be a result of your actions, an assignment for you, or to keep you updated on the status of your purchases, including blanket contracts. * **[Prioritize Shopping Hub email notifications](https://www.servicenow.com/docs/eBc~SDx6P2SR2yvHisXdeA)** To ensure that your customers receive the focused Shopping Hub email notifications, over the global notifications that are sent by default from the platform team, you can manually add a condition to suppress them. **Related concepts** * [Using Shopping Hub Mobile](https://www.servicenow.com/docs/03T44xsFFKdM5L7_T1LLcA "The ServiceNow Shopping Hub Mobile app enables you to engage with procurement organizations from a mobile device.") * [Using Procurement Case Management](https://www.servicenow.com/docs/86F47eJ_cz7KYVf5cFlMKw "With the Procurement Case Management application, you can enable your employees to submit procurement cases and access your organization's knowledge base.") * [Working with Sourcing and Procurement Operations playbooks in the Source-to-Pay Workspace](https://www.servicenow.com/docs/C6Wdg9rGyRQYKHY9k~D8dw "Playbooks provide a streamlined and consistent way of accomplishing various tasks, such as editing a purchase order, editing a purchase requisition, approving or rejecting cancellation requests, and so on.") * [Using Spend and Savings Management](https://www.servicenow.com/docs/uyj0CkHUN7BhRk0hyQLp~w "Use Spend and Savings Management to import and manage your organization's category taxonomy.") * [Using Sourcing Pipeline Management](https://www.servicenow.com/docs/UP1BpZaFFmg3MSXUC3sznw "Use Pipeline Sourcing Management to create pipeline projects that capture key financial and opportunity data while providing end-to-end visibility into all sourcing activities.") * [Service portal configuration for ShoppingHub](https://www.servicenow.com/docs/TapGezjkIjW7c0xuwLX~wA "As an admin, you can configure your service portal such that shoppers who are on the portal can quickly access ShoppingHub and even view purchasing and approval to-dos assigned to them.") * [My purchases on Shopping Hub](https://www.servicenow.com/docs/cs~WKLrdg94cD1Ysdv12uA "As a shopper, you can view all the purchases made from your shopping account by selecting My purchases from your Shopping Hub profile.") **Related tasks** * [Create a Universal Request](https://www.servicenow.com/docs/7v8u8uiprbMzokLDN4cmwA "Create a Universal Request (UR) in Employee Center when your request involves multiple departments or the right department to contact is unclear.") * [Install Sourcing and Procurement Operations](https://www.servicenow.com/docs/U~SzqQKVLwWNiqPJsmWGSg "Install Sourcing and Procurement Operations and its dependent applications from the ServiceNow Store.") * [Configure punchout for third-party site purchases](https://www.servicenow.com/docs/HnzDz4tAOkomcdlwW96ILA "Set up punchout configuration to allow shoppers or employees to make third-party site purchases​.") * [Customize your top suppliers in Shopping Hub](https://www.servicenow.com/docs/gjhPnJx0AYun1ZJwMVld7g "Personalize the list of suppliers to see on your Shopping Hub homepage. Update your list with the change in your preferences anytime.") **Related reference** * [Application plugin installation sequence in Sourcing and Procurement Operations](https://www.servicenow.com/docs/bAio5UIwObtiE3Yn2YgUFw "The following table lists the Sourcing and Procurement Operations (SPO) plugins, their installation sequence, high-level descriptions, and dependencies.") * [Setting up primary data for Shopping Hub](https://www.servicenow.com/docs/xvS1sKNlHexoc9upcj8fGQ "Create primary data of your suppliers and office locations that your suppliers deliver to. Define your product catalog with data of your product categories, product models, and supplier products. Define shopping controls to control the supplier product visibility to your employees.")