--- sourceDocument: Zurich Finance and Supply Chain sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/source-to-pay-operations Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Finance and Supply Chain ft:clusterId : - stpop bundleId : - stpop workflow : - Employee --- # Explore # Explore Supplier Lifecycle Operations {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Explore Supplier Lifecycle Operations ServiceNow Supplier Lifecycle Operations streamlines supplier management by enabling quick onboarding, effective supplier data handling, performance monitoring, and enhanced productivity for teams interacting with suppliers. It empowers suppliers with self-service capabilities to complete onboarding tasks, update information, and manage requests, improving collaboration and operational efficiency. Show full answer Show less ## Key Features * **Faster Supplier Onboarding:** Use automated workflows to onboard suppliers rapidly and begin procurement activities. * **Supplier Data Integration:** Automatically import and view supplier details through integration with the Craft supplier intelligence platform for comprehensive and validated information. * **Supplier Self-Service:** Allow suppliers to manage their own data, complete tasks, view purchase orders, and submit invoices independently. * **Supplier Case and Contact Management:** Create and manage supplier cases and contacts efficiently, supporting many-to-many relationships between contacts and suppliers from the Xanadu December 2024 release onwards. * **Risk Management:** Assess potential risks during onboarding by integrating with Third-party Risk Management (TPRM) for due diligence. * **Supplier Performance Monitoring:** Define KPIs and thresholds to measure and improve supplier performance. * **Payment Optimization:** Identify savings opportunities by encouraging suppliers to accept commercial credit card payments, enhancing financial efficiency. ## Applications Included Supplier Lifecycle Operations comprises multiple applications designed for comprehensive supplier management: * **Supplier Case Management:** Handles supplier cases with demo data and related plugins. * **Supplier Common Architecture:** Provides a unified data model used across Supplier Lifecycle Operations and Supplier Collaboration Portal. * **Source-to-Pay Workspace:** Centralizes supplier information and collaboration, superseding the Supplier Manager Workspace. * **Supplier Collaboration Portal:** Offers suppliers a single platform for self-service and task completion. * **Supplier Operations:** Manages key lifecycle events such as onboarding and offboarding. * **Supplier Relationship and Performance Management:** Enables setting and monitoring supplier performance criteria. * **Supplier Payment Optimization:** Facilitates capturing value through card-based payments. * **Advanced Work Assignment:** Automatically assigns supplier cases to agents based on availability and capacity. * **Risk Assessments Integration:** Integrates with TPRM for supplier due diligence. * **News Integration:** Retrieves supplier-related news via Microsoft Bing integration. * **Craft.co Integration:** Connects with Craft.co for supplier intelligence. * **Relish Integration:** Validates supplier data during key case activities such as banking information changes and sanction screening. ## Practical Benefits for ServiceNow Customers * Accelerate supplier onboarding and reduce manual effort with automated workflows and integrations. * Improve data accuracy and supplier engagement through self-service portals and validated data sources. * Enhance risk management by integrating supplier risk assessments early in the onboarding process. * Optimize supplier payments and capture financial benefits by promoting card-based transactions. * Maintain comprehensive supplier records and contacts with support for complex supplier relationships. * Leverage centralized workspaces to enhance collaboration and streamline supplier lifecycle activities. ## Additional Resources ServiceNow provides release notes, training through ServiceNow University, and community support to help customers stay updated and proficient with Supplier Lifecycle Operations. Use ServiceNow® Supplier Lifecycle Operations to empower suppliers with self-service to simplify operations and improve productivity. ## Overview of Supplier Lifecycle Operations {#explore-supp-mgmt__section_dht_hkt_hsb} Supplier Lifecycle Operations enables you to onboard suppliers quickly, effortlessly manage supplier data, add key supplier contacts, monitor supplier performance, and enhance the productivity of the teams that engage with suppliers. ## Benefits of Supplier Lifecycle Operations {#explore-supp-mgmt__section_ifq_3kt_hsb} Supplier Lifecycle Operations provides the following benefits: * Faster supplier onboarding: View details about new suppliers and onboard suppliers quickly using onboarding workflows and start purchasing goods and services. * Automatically import supplier information: Supplier Lifecycle Operations integrates with the supplier Intelligence platform, Craft, which enables you to import and view all the important supplier details. * Supplier self-service: Enhance the supplier experience by enabling suppliers to complete onboarding tasks, get their questioned answered, and fulfill requests, such as viewing open purchase orders and submitting invoices. * Supplier data management: Provide flexibility to suppliers to manage and update their own data, ensuring that the supplier data is current and up to date. * Supplier case and contact management: Create and manage supplier cases, add, and manage supplier contacts. * Minimize risk during supplier onboarding: Identify and assess potential supplier risks when onboarding new suppliers. * Manage supplier relationship and performance: Monitor and assess supplier performance by setting up criteria for measuring supplier performance though KPIs and thresholds. * Many-to-many (M2M) mapping between supplier contact and suppliers: A single supplier contact can be the contact for multiple suppliers, if those suppliers share a parent-subsidiary relationship. Important: M2M mapping between supplier contact and suppliers is available from the Xanadu December 2024 release onwards. To enable M2M mapping, see [Enable M2M mapping between supplier contact and suppliers](https://www.servicenow.com/docs/tLzPca85Bk_infOC9Zrd3g "Many-to-many (M2M) mapping betweencontactser contact and. This suppliers enables one supplier contact to be the contact for multiple suppliers, provided the suppliers share a parent-subsidiary relationship."). * Supplier payment optimization: Supplier managers can view the potential returns or savings when a supplier accepts commercial credit card payments. They can convert high-potential suppliers, and capture value through card-based payments. {#explore-supp-mgmt__ul_xnd_rxt_hsb} For more information about installing and configuring Supplier Lifecycle Operations, see [Configure Supplier Lifecycle Operations](https://www.servicenow.com/docs/1l7kp1YpfiKxSiviPoGLQQ "Plan and configure your implementation for Supplier Lifecycle Operations."). ## Supplier Lifecycle Operations applications {#explore-supp-mgmt__section_bnq_hrx_gsb} Supplier Lifecycle Operations includes the following applications. {#explore-supp-mgmt__table_nhd_jdl_gxb__entry__2} | Application | Description | |-|-| | [Supplier Case Management](https://www.servicenow.com/docs/~YjB6qw8GI2GA_3BHimskA "Install the Supplier Case Management application (com.snc.sn_supplier_mgmt) and its dependencies from ServiceNow Store to enable supplier case logging and tracking.") | The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed. | | [Supplier Common Architecture](https://www.servicenow.com/docs/7H7S9okL5zzHWEo~sdonxQ "The Supplier Common Architecture application (com.snc.sn_slm) contains tables of the Supplier Case Management application that can be commonly used and extended by other products. The Supplier Common Architecture application also contains the roles required for the Supplier Case Management application.") | Provides a common architecture to track data objects related to a supplier used in both Supplier Lifecycle Operations and Supplier Collaboration Portal. | | [Source-to-Pay Workspace](https://www.servicenow.com/docs/9RN37lEiBIu1HS37QWvviA "The Source-to-Pay Workspace provides experiences and tools that you can use to work on various activities, such as procuring goods, onboarding high-performing suppliers, and processing invoices.") | Enables you to centralize supplier information and collaborate with suppliers to improve performance. Important: Starting with the Washington D.C. release, Supplier Manager Workspace is being prepared for future deprecation. It's hidden from the navigation and no longer is activated on new instances but will continue to be supported. Source-to-Pay Workspace provides the latest experience for this functionality. | | [Supplier Collaboration Portal](https://www.servicenow.com/docs/KzWcebB3cw92JIOOtP34bA "The ServiceNow Supplier Collaboration Portal application provides a seamless unified employee portal experience for supplier contacts.") | Provides a single, one-stop experience for suppliers to get self-service, complete tasks and make requests into an organization. | | [Supplier Operations](https://www.servicenow.com/docs/faNoFNQabip5nuSIOut49w "Supplier Operations provides advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations.") | Provides advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations. | | [Supplier Relationship and Performance Management](https://www.servicenow.com/docs/rsHdvW2GRgRx540~bboj2w "Managing supplier relationship and performance is a key aspect of supplier management that aims to optimize the value and quality of the products and services delivered by suppliers.") | Enables you to establish clear expectations and criteria for measuring supplier performance, monitor, and assess their performance against those criteria. | | [Supplier Payment Optimization](https://www.servicenow.com/docs/p1kM_iWhwyecc0MBHGBl8g "Supplier managers can view the potential returns or savings when suppliers accept credit card payments. They can convert high-potential suppliers, and capture value through card-based payments.") | Enables supplier managers to view the potential returns or savings when suppliers accept commercial credit card payments. They can convert high-potential suppliers, and capture value through card-based payments. | | [Advanced Work Assignment for Supplier Lifecycle Operations](https://www.servicenow.com/docs/krvyp9r32Itls0g2yPQFrg "Use the Advanced Work Assignment for Supplier Lifecycle Operations feature to automatically assign work items to agents based on availability and capacity.") | Automatically assign supplier cases to agents based on availability and capacity. | | [Risk Assessments Integration for Supplier Lifecycle Operations](https://www.servicenow.com/docs/access?context=better-tprm-slo&version=zurich&pubname=zurich-better-together&ft:locale=en-US) | Provides an integration with the Third-party Risk Management (TPRM) application to conduct due diligence when onboarding new suppliers. | | [News Integration for Supplier Lifecycle Operations](https://www.servicenow.com/docs/sqQMVI~J2f9tCpcG0uD0EA "The News Integration for Supplier Lifecycle Operations plugin (com.snc.sn_supplier_news) retrieves supplier news and activities using the Microsoft Bing News Search API and displays this information in the Supplier News and Activity section on the About tab of the Source-to-Pay Workspace.") | Retrieve recent news and other articles from preferred news channels. There's a preconfigured integration with Microsoft Bing available with this application. | | [Craft.co Integration for Supplier Lifecycle Operations](https://www.servicenow.com/docs/piakRNzTtt6XTCH0WZWmaA "The Craft.co Integration for Supplier Lifecycle Operations plugin (com.snc.sn_supplier_craft) provides an integration between Craft and Supplier Case Management plugin.") | Provides a preconfigured integration with Craft.co. Craft.co is a supplier intelligence platform that offers validated and comprehensive information about suppliers with which a company engages. | | [Relish Integration for Supplier Lifecycle Operations](https://www.servicenow.com/docs/X2y1NepTfbjxZimQcDYyqA "The SLO Connector for Relish Data Assure plugin (x_reliq_slo_connec) provides an integration between Relish and the Supplier Case Management plugin.") | Helps in validating supplier data while working on supplier cases for banking information change requests, supplier location change requests, and conducting sanction screening. | [Table 1. Supplier Lifecycle Operations applications] {#explore-supp-mgmt__table_nhd_jdl_gxb} ## Supplier Lifecycle Operations functional architecture diagram {#explore-supp-mgmt__section_tb3_qhr_w1c} The following figure shows a high-level illustration of the various components that make up the functional architecture of Supplier Lifecycle Operations. Figure 1. Supplier Lifecycle Operations functional architecture diagram ## Helpful resources {#explore-supp-mgmt__section_jrv_hp3_rcc} Here are some additional ServiceNow resources that can help you: Release Notes : Learn more about what's new and changed. See the [Supplier Lifecycle Operations release notes](https://www.servicenow.com/docs/access?context=supplier-lifecycle-operations-rn&version=zurich&pubname=zurich-release-notes&ft:locale=en-US). ServiceNow University : Access real-time courses, self-paced training, and career resources, such as [SLO Implementation Essentials](https://learning.servicenow.com/lxp/en/source-to-pay-operations/supplier-lifecycle-operations-slo-implementation?id=learning_course_prev&course_id=19d699b8c38cd2985922751ce001316f) and more, from [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow). ServiceNow Community : Connect with other Supplier Lifecycle Operations users at [ServiceNow Community](https://www.servicenow.com/community/source-to-pay-operations/ct-p/source-2-pay-operations).