---
sourceDocument: Zurich Finance and Supply Chain
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/source-to-pay-operations

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Finance and Supply Chain

ft:clusterId :

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bundleId :

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workflow :

    - Employee


---

# Create New Supplier Case form

# Create New Supplier Case form {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Create New Supplier Case form to enter supplier case details and provide resolution information.
{#new-supplier-case__table_xfm_xr5_ksb__entry__2}

| Field | Description |
|-|-|
| Supplier Case ||
| Number | An auto-generated number that uniquely identifies the supplier case. |
| State | The current state of the case. The choices are: * Draft * Open * Work in progress * Awaiting task completion * Closed completed * Closed rejected * Closed canceled {#new-supplier-case__ol_bcz_k23_lsb} |
| Case type | The type of case. The choices are: * Supplier support request * General inquiry * Banking information change request * Supplier information change request * Supplier location change request * Supplier issue * Due diligence * Offboard a supplier * Conduct sanction screening * Credit card enablement {#new-supplier-case__ul_bps_wvc_syb} |
| Priority | Indicates how quickly you must complete the case based on its severity. |
| Supplier | The name of the supplier the case is for. |
| Assigned to | The name of the agent that the case is assigned to. |
| Requested by | The person who requested the case. |
| Due date | The date that the case must be completed. |
| Created | The date that the case is created. |
| Assignment group | Group to which the case is assigned to. |
| Channel source | Channel that was used to request this case; for example, email. |
| Watch list | Users who are notified when updates are made to the case. |
| Short description | Short description of the case. |
| Description | Detailed description of the case. |
| Summary Details ||
| Parent case | Parent case, if any, from which this case has been created, typically for reference purposes. |
| Related location | Location of the supplier. |
| Expected start | Expected start date of the case. |
| Actual start | Actual start date of the case. |
| Actual end | Actual end date of the case. |
| Duration | Duration to complete the case. |
[Table 1. Create New Supplier Case form]

{#new-supplier-case__table_xfm_xr5_ksb}
**Related concepts**   

* [Domain separation and Supplier Lifecycle Operations](https://www.servicenow.com/docs/s2NEuCFqsr~0aRVSfN5xhA "Domain separation is unsupported for Supplier Lifecycle Operations . Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.")
* [Supplier Relationship and Performance Management reference](https://www.servicenow.com/docs/wVoRBu3YOiaKbdX4~qFo7A "Reference topics provide additional information about Supplier Relationship and Performance Management, including its data model, lists, and forms.")
* [Supplier Payment Optimization reference](https://www.servicenow.com/docs/kwtMLu2EA7dmqyO~03BLsw "Reference topics provide additional information about Supplier Payment Optimization, including its data model and primary table.")
* [Supplier Lifecycle Operations glossary](https://www.servicenow.com/docs/KtYNIkw5kxOOje68RdGg4A#slo-glossary "Learn about the terms and concepts used in Supplier Lifecycle Operations (SLO).")  
**Related tasks**   

* [Create a case on behalf of a supplier from the Source-to-Pay Workspace](https://www.servicenow.com/docs/Odb5wLWPTp~MJ3yqD9Ep6Q "Create a supplier case to track the progress of supplier tasks, resolve issues related to supplier products or services, and request additional information from a supplier.")  
**Related reference**   

* [Create new task form](https://www.servicenow.com/docs/NoRapmqDuGeE645dNQ6CPQ "Use the Create new task form to add a new task to a supplier case.")
* [Add New Location form](https://www.servicenow.com/docs/MMk752dviEmPu_84uHmjHQ "Use the Add New Location form to provide details about the location of a supplier.")
* [Update banking details form](https://www.servicenow.com/docs/i45r3Mjy9WuMiwPMrn1J6A "Use the Update banking details form to update the banking details of the supplier.")
* [Update profile details form](https://www.servicenow.com/docs/_s31TLISEWSwIiM0tE08cw "Use the Update profile details form to update the details of the company profile.")
* [Onboard a Supplier form](https://www.servicenow.com/docs/Kmj6AiI0GYFl1bY385F9vA "Use the Onboard a Supplier form to provide details about the supplier that you want to onboard.")
* [Create New Documents form](https://www.servicenow.com/docs/cgg4GmfmgDz9G3cKOq9syA "Use the Create New Documents form to provide details about the new document you want to create.")
* [Primary data tables for Supplier Lifecycle Operations](https://www.servicenow.com/docs/CDJqWQogtywT40tgSzGAqA "The primary data tables for Supplier Lifecycle Operations store important information about suppliers, supplier contacts, supplier email domains, product codes, supplier locations, and supplier payment information.")
* [Supplier Lifecycle Operations data model](https://www.servicenow.com/docs/PuYUDYVxV_fQ33J4gNDbzg "The following diagram shows the tables and their relationships that comprise the Supplier Lifecycle Operations data model.")