--- sourceDocument: Zurich Finance and Supply Chain sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/source-to-pay-operations Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Finance and Supply Chain ft:clusterId : - stpop bundleId : - stpop workflow : - Employee --- # Using Source-to-Pay Workspace # Using Source-to-Pay Workspace {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read As a supplier manager, use the Source-to-Pay Workspace to import or create suppliers, add key contacts, add supplier locations, and manage the supplier cases assigned to you. Important: Starting with the Washington D.C. release, Supplier Manager Workspace is being prepared for future deprecation. It will be hidden from the navigation and no longer be activated on new instances. Source-to-Pay Workspace provides the latest experience for this functionality. * **[Create a supplier from the Source-to-Pay Workspace](https://www.servicenow.com/docs/75rP4K2omqWMXb1q06gsvg)** Create a supplier to quickly onboard the supplier using playbooks and start purchasing goods and services. * **[Manage supplier details](https://www.servicenow.com/docs/_ZSbNm8GNmTdB_~yu9SmGw)** As a supplier manager, view all the information about a supplier, view supplier locations, manage cases, and view procurement information. * **[Manage internal stakeholders](https://www.servicenow.com/docs/OhnKwYkKRL7bYXQF_llu8A)** Internal stakeholders represent key relationship types associated with a supplier such as Business owner, Category manager, or Procurement manager. Mapping internal stakeholders to a unique relationship type enhances governance data visibility and facilitates effective relationship management with a supplier. * **[Manage supplier contacts from the Source-to-Pay Workspace](https://www.servicenow.com/docs/V77zDK2VMIudTDKo72xfrQ)** Add or remove supplier contacts, elevate access or remove elevated access to contacts from the Source-to-Pay Workspace. * **[Manage supplier cases from the Source-to-Pay Workspace](https://www.servicenow.com/docs/apowBKUl6_snYgKu_Mm1EQ)** You can create and manage supplier cases for suppliers in the Source-to-Pay Workspace. * **[Manage supplier tasks from the Source-to-Pay Workspace](https://www.servicenow.com/docs/o63NiSczZ9NOfaKVwoA~2Q)** You can create and manage tasks for suppliers and internal users in the Source-to-Pay Workspace. * **[Offboard a supplier from the Source-to-Pay Workspace](https://www.servicenow.com/docs/orRkSlddnagAyP6BfWgpuQ)** Offboard a supplier due to performance issues or when you learn that the supplier follows practices that are inconsistent or unethical. * **[Accept an incoming chat request from the Source-to-Pay Workspace](https://www.servicenow.com/docs/EdVbEtDnCIbGHIfpwDgjiQ)** As a supplier fulfiller, accept an incoming chat request from the Supplier Manager Workspace Inbox to start a chat session with a supplier contact. * **[Interaction Management in Supplier Lifecycle Operations](https://www.servicenow.com/docs/yTHDO9xBswOc70eZWdhbkw)** Interactions are a centralized location for all communication channels available in Source-to-Pay Workspace. Interaction Management involves managing supplier-related queries from different sources, such as an email, chat, message, or SMS. * **[Composing emails with predefined content from the Source-to-Pay Workspace](https://www.servicenow.com/docs/IWMWMv3suiQ7PI6WtIDgVg)** Insert predefined content into the message body of emails that you send from the email client in the Source-to-Pay Workspace. * **[Overall supplier dashboard](https://www.servicenow.com/docs/1NbgWwKglKLl~iY74NVWJQ)** The Overall supplier dashboard provides a comprehensive view of the entire supplier base's performance in one centralized location, aggregating data across all suppliers to give you enterprise-wide insights. * **[Create supplier case from Universal Request](https://www.servicenow.com/docs/AVOtAdKQQ9~eltBD_GL2nw)** Routing agents can create a supplier case from the Source-to-Pay Workspace to resolve a Universal Request. * **[Emails view for supplier managers](https://www.servicenow.com/docs/QahmAQ_FIf3p2V1yp1pI1g)** Supplier managers can access all emails including system-triggered emails, inbound replies, and error emails from the Source-to-Pay Workspace at case, task, and supplier levels. **Related concepts** * [Using Supplier Collaboration Portal](https://www.servicenow.com/docs/X1Ch3N8FoTQiRpsz6khZSg "As a supplier contact, you can self-register to the Supplier Collaboration Portal, complete your assigned tasks, and raise requests using the supplier catalog.") * [Using Supplier Relationship and Performance Management](https://www.servicenow.com/docs/41yQroh7Qs~zJ3Mah2VjwQ "Use Supplier Relationship and Performance Management for monitoring and managing supplier performance.") * [Using Supplier Payment Optimization](https://www.servicenow.com/docs/8j5jn5ShxitDP4UNRxv0cA "Use Supplier Payment Optimization for identifying, prioritizing, and tracking suppliers with high potential of accepting credit card payments. The saving estimation tool can be used to calculate potential savings from credit card payments.") * [Using Supplier Collaboration Portal](https://www.servicenow.com/docs/X1Ch3N8FoTQiRpsz6khZSg "As a supplier contact, you can self-register to the Supplier Collaboration Portal, complete your assigned tasks, and raise requests using the supplier catalog.") * [Using Supplier Relationship and Performance Management](https://www.servicenow.com/docs/41yQroh7Qs~zJ3Mah2VjwQ "Use Supplier Relationship and Performance Management for monitoring and managing supplier performance.") * [Using Supplier Payment Optimization](https://www.servicenow.com/docs/8j5jn5ShxitDP4UNRxv0cA "Use Supplier Payment Optimization for identifying, prioritizing, and tracking suppliers with high potential of accepting credit card payments. The saving estimation tool can be used to calculate potential savings from credit card payments.") * [Manage supplier tasks from the Source-to-Pay Workspace](https://www.servicenow.com/docs/o63NiSczZ9NOfaKVwoA~2Q "You can create and manage tasks for suppliers and internal users in the Source-to-Pay Workspace.") * [Interaction Management in Supplier Lifecycle Operations](https://www.servicenow.com/docs/yTHDO9xBswOc70eZWdhbkw "Interactions are a centralized location for all communication channels available in Source-to-Pay Workspace. Interaction Management involves managing supplier-related queries from different sources, such as an email, chat, message, or SMS.") **Related tasks** * [Create a supplier from the Source-to-Pay Workspace](https://www.servicenow.com/docs/75rP4K2omqWMXb1q06gsvg "Create a supplier to quickly onboard the supplier using playbooks and start purchasing goods and services.")