TMF APIs for TMT

  • Release version: Zurich
  • Updated October 28, 2025
  • 3 minutes to read
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    Summary of TMF APIs for TMT

    ServiceNow® offers implementation of TM Forum (TMF) APIs tailored for Telecommunications, Media, and Technology (TMT) industries within its telecommunications solutions like Telecommunications Service Management (TSM) and Technology Provider Service Management (TPSM). These APIs support standardized integration and interoperability between Business Support Systems (BSS) and Operations Support Systems (OSS), enabling streamlined communication and data exchange across platforms.

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    Key Features

    • Product Catalog (TMF620): Manage and synchronize product catalogs, offerings, and specifications between external systems and the ServiceNow AI Platform.
    • Product Order (TMF622): Standardize the process of placing product orders, facilitating order receipt from external CPQ/CRM systems.
    • Service Catalog (TMF633): Handle service specifications, allowing creation and retrieval of service catalog data for external integration.
    • Product Inventory (TMF637): Manage product inventory data to keep external systems and the ServiceNow AI Platform aligned.
    • Service Order (TMF641): Enable a standardized approach to placing service orders.
    • Technical Service Qualification (TMF645): Verify the availability of resources and services before order fulfillment.
    • Quote Management (TMF648): Create, update, and retrieve customer quote data efficiently.
    • Trouble Ticket (TMF621): Integrate case, incident, and service problem case management between external ticketing systems and ServiceNow.
    • Party Management (TMF632): Manage parties related to the enterprise such as consumers, accounts, and contacts.
    • Resource Inventory (TMF639): Create, retrieve, and delete network resources in inventory tables.
    • Alarm Management (TMF642): Handle creation, update, and retrieval of event and alert data.
    • Event Notification Management (TMF688): Manage event lifecycle through creation, update, and deletion of event records.
    • Appointment (TMF646): Facilitate appointment booking and availability searches within telecommunication field service management.
    • Work Order Management (TMF697): Create, update, and retrieve work orders; supports triggering work orders from order or case tasks.
    • Service Test Management (TMF653): Manage service test definitions and tests for service problem management integration.

    Key Outcomes

    By leveraging these TMF Open APIs, ServiceNow customers in telecommunications and related industries can achieve:

    • Consistent and standardized communication across BSS and OSS systems.
    • Improved interoperability between ServiceNow solutions and external platforms for product, service, order, and inventory management.
    • Enhanced automation and efficiency in order fulfillment, resource qualification, and field service operations.
    • Streamlined customer and service management processes including ticketing, quoting, and appointment scheduling.
    • Robust management of network resources, events, alarms, and work orders to support operational excellence.

    Get the details of ServiceNow® implementation of TM Forum (TMF) APIs for Telecommunications, Media, and Technology (TMT) products.

    ServiceNow® supports multiple TM Forum (TMF) Open APIs through its telecommunications industry solutions, such as Telecommunications Service Management (TSM) and Technology Provider Service Management (TPSM). These APIs enable standardized integrations and help ensure seamless interoperability across Business Support Systems (BSS) and Operations Support Systems (OSS).

    Table 1. TMF APIs
    API Application Description
    Sales CRM for Telecommunications TMF620 - Product Catalog Open API The Product Catalog Open API provides endpoints to create and retrieve product catalogs, product offerings, and product specifications. Use this API to manage product catalog information between external systems and the ServiceNow AI Platform.
    Sales CRM for Telecommunications TMF622 - Product Order Open API The Product Order Open API provides endpoints that enable a standardized mechanism for placing product orders. Use this API to receive the Sales/Product Order from external CPQ/CRM.
    Sales CRM for Telecommunications TMF633 - Service Catalog Open API The Service Catalog Open API provides endpoints to create and retrieve service specifications. Use this API to manage service catalog information between external systems and the ServiceNow AI Platform.
    Sales CRM for Telecommunications TMF637 - Product Inventory Open API The Product Inventory Open API provides endpoints to create and retrieve product inventories. Use this API to manage product inventory information between external systems and the ServiceNow AI Platform.
    Sales CRM for Telecommunications TMF641 - Service Order Open API The Service Order Open API provides endpoints that enable a standardized mechanism for placing service orders.
    Sales CRM for Telecommunications TMF645 - Technical Service Qualification Open API The Technical Service Qualification Open API provides endpoints to check the availability of resources and services before submitting orders for fulfillment.
    Sales CRM for Telecommunications TMF648 - Quote Open API The Quote Management API provides endpoints to create, update, and retrieve customer quote data.
    Proactive Service Experience Workflows TMF621 - Trouble Ticket Open API The Trouble Ticket Open API provides endpoints to create, update, and retrieve data from the Case [sn_customerservice_case], Incident [incident], and Service Problem Case [sn_sprb_mgmt_case] tables. Use this API to manage ticket information between external ticketing systems and the ServiceNow AI Platform.
    Customer foundation TMF632 - Party Management Open API The Party Management Open API provides endpoints for managing parties with a relationship to the enterprise, like a consumer, account, or contact. Use this API to create, update, and retrieve data from the Consumer [csm_consumer], Account [customer_account], and Contact [customer_contact] tables.
    Telecommunications Network Inventory TMF639 - Resource Inventory Open API The Resource Inventory Open API provides endpoints to create, retrieve, and delete resources. Use this API to manage resources in various network inventory tables.
    Telecommunications Service Operations Management TMF642 - Alarm Management Open API The Alarm Management Open API provides endpoints to create, update, and retrieve data from the Events [em_event] and Alert [em_alert] tables.
    Telecommunications Service Operations Management TMF688 - Event Notification Management Open API The Event Notification Management Open API provides an endpoint to create, update, and delete events from the Events [em_event] table.
    Field Service Management for Telecommunication TMF646 - Appointment Open API The Appointment Open API is a telecommunication API that allows you to interact with the appointment booking application. Use this API to book appointments and search available time slots.
    Field Service Management for Telecommunication TMF697 - Work Order management Open API The Work Order Management API provides endpoints to create, update, and retrieve work orders.This API is exposed by Field Service Management for Telecommunication and used by Sales CRM for Telecommunications and Telecommunications Service Management to trigger a work order from either an order task or a case task.
    Customer Service Problem Management TMF653 - Service Test Management Open API The Service Test Management Open API provides endpoints to create and retrieve service test definitions and service tests. Use this API to manage service problem management information between external systems and the ServiceNow AI Platform.