---
sourceDocument: Zurich Telecommunications Network Inventory
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/telecom-network-inventory

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Telecommunications Network Inventory

ft:clusterId :

    - telninv

bundleId :

    - telninv

workflow :

    - Customer and Industry


---

# Hardware Asset Management

# Telecommunications Network Inventory integration with Hardware Asset Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

By integrating the Telecommunications Network Inventory application with the Hardware Asset Management (HAM) application, you can use an inventory template to create a service request. You can also associate the assets that are available in a stock room to instantiate the equipment.

## HAM integration overview {#integration-with-hardware-asset-management__section_dqs_dzs_1yb}

With this integration, you can enable the Telecommunications Network Inventory application to create the bill of materials for your assets by using a record producer. Then, you can create a service request to get those assets. To learn more about record
producers, see [Record Producer](https://www.servicenow.com/docs/access?context=c_RecordProducer&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US).

Before creating the service request, you must publish the asset to the hardware catalog by adding it to the Catalog Definition table. To learn more, see [Publish an asset to the hardware catalog](https://www.servicenow.com/docs/FTIayWpNeF0s24liiRjGEg "Publish an asset to the hardware catalog so that you can procure the asset by using the Telecommunications Network Inventory application integration with the Hardware Asset Management application.").

The Hardware Asset Management fulfills the service request and executes the workflow to procure the assets in the Hardware Asset Management Workspace. To learn more about the Hardware Asset Management workflow, see [Procurement](https://www.servicenow.com/docs/access?context=c_Procurement&version=zurich&pubname=zurich-it-asset-management&ft:locale=en-US).

After the assets are acquired or available in a stockroom, the procurement managers can use the ServiceNow®
Procurement application to create the configuration items (CIs) for these assets. You can use these CIs for equipment instantiation by tagging them.

When you instantiate equipment at a network site with an inventory template, the system picks the assets that match with the interface card models if they're in the same network site location. Otherwise, the application
creates a CI for the interface card. The system makes a relationship with the other assets that are available in a stockroom. These relationships are made only if the related assets are available in a stockroom.

## Hardware Asset Management integration workflow {#integration-with-hardware-asset-management__section_sqx_mzs_1yb}

This integration enables you to do the following tasks:

1. Create a service request for the bill of materials. To learn more, see [Create a service request to procure assets](https://www.servicenow.com/docs/opZoe1lynRV3NVGf~cOI3w "Create a bill of materials for assets by using a record producer, and then create a service request to procure those assets. You can do both these actions by using the Telecommunications Network Inventory application integrations with the Hardware Asset Management application.").
2. Associate the assets from an available stock room. You can associate the asset when you create equipment by using the change model. To learn more, see [Create a change request from Network Inventory Workspace](https://www.servicenow.com/docs/NueX1Hm5Pc4Sg65_PBD~Rg "Create, review, update, or close a change request for a change model from the network inventory workspace of the Telecommunications Network Inventory application. You can also analyze the instantiation details of the network instance.").
{#integration-with-hardware-asset-management__ol_q4m_znt_1yb}
* **[Create a service request to procure assets](https://www.servicenow.com/docs/opZoe1lynRV3NVGf~cOI3w)**   
  Create a bill of materials for assets by using a record producer, and then create a service request to procure those assets. You can do both these actions by using the Telecommunications Network Inventory application integrations with the Hardware Asset Management application.

**Related concepts**   

* [Telecommunications Network Inventory and Order Management for Telecommunications and Media](https://www.servicenow.com/docs/cGRd5f_I8IJAewhz9E_eCA "With the Order Management for Telecommunications and Media (OMT) application, you can manage all your product and service orders from one place. These product orders are divided into service orders that are further divided into resource orders.")