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Now at Work 2021

14 October Morning

  • 10.30 AM CET / 09.30 AM BST
    EMEA Welcome & Global Keynote
  • 11.15 AM CET / 10.15 AM BST
    EMEA Spotlight
  • 11.40 AM CET / 10.40 AM BST
    Industry focused spotlights to include Financial Services, Retail, Telco, Manufacturing and Government
  • 12.05 PM CET / 11.05 AM BST
    Closing session with guest speaker Arianna Huffington

14 October Afternoon

  • 12.25 PM CET / 11.25 AM BST
    On-demand content including Rome release highlights, customer stories, and BrainDate—our new networking opportunity allows you to participate in small-group conversations over topics of shared interest.

*Agenda is subject to change


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Arianna Huffington

Arianna Huffington is the founder of The Huffington Post, the founder and CEO of Thrive Global, and the author of 15 books, including, most recently, Thriveand The Sleep Revolution. In May 2005, she launched The Huffington Post, a news and blog site that quickly became one of the most widely-read, linked to, and frequently-cited media brands on the Internet. In August 2016, she launched Thrive Global, a corporate and consumer well-being and productivity platform with the mission of changing the way we work and live by ending the collective delusion that burnout is the price we must pay for success.

She has been named to Time Magazine’s list of the world’s 100 most influential people and the Forbes Most Powerful Women list. Originally from Greece, she moved to England when she was 16 and graduated from Cambridge University with an M.A. in economics. At 21, she became president of the famed debating society, the Cambridge Union.

She serves on numerous boards, including Onex and The B Team.

Her last two books,Thrive: The Third Metric to Redefining Success and Creating a Life of Well-Being, Wisdom, and WonderandThe Sleep Revolution: Transforming Your Life, One Night At A Time, both became instant international bestsellers.


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Hriday Ravindranath

Hriday is leading the charge on creating a digital native business for BT. In his previous role as chief technology officer, Hriday and his team were responsible for thought leadership with a focus on our technology strategy.

Hriday is passionate about exploiting emerging technologies such as AI and machine learning, deep analytics and robotic process automation. His success in this field has come from a practical approach that uses technology innovation as a tool for business transformation, driving measurable business outcomes as well as future step change. He is recognised as one of the youngest CTIOs in the industry as well as in the history of BT.

Hriday has more than a decade of experience in telecoms managed services, outsourcing, transition and transformation. He has global experience in complex IT transformation, strategy, global sourcing, OSS / BSS implementation and business improvement. He also has a proven track record of technology delivery and service transformation that includes a variety of Fortune 500 companies and other high profile organisations.Hriday has an MSc in Artificial Intelligence from University of Edinburgh and also an MSc in Major Programs from Oxford University.


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Suresh was appointed as Chief Operating Officer at TSB in August 2019. He has over 30 years’ experience in technology and financial services. He has held Chief Information Officer and operational roles in international, retail and corporate banking and led complex global scale technology operations and integrations.

Suresh began his career at Citi Group working across a range of senior technology roles. During his time at Citi he led the creation of their branch-banking platform and led acquisition / integrations into multiple countries across Central and Eastern Europe, Middle East and Africa.

He joined Barclays in 2008 as CIO for Barclays Corporate Bank and then went on to lead Operations and Technology for Barclays UK, where he helped set up the Barclays’ ring-fenced bank, leading 13,500 employees.


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Frank is Fujitsu’s industry lead for its International Trade and Customs practice. He specialises in the development of innovative technology solutions which facilitate border trade and stimulate economic growth.

Recognizing the significant complexity and scale of international trade he has established a consortium of world leading expert organisations which consider policy, legislation and operational border requirements in all strategic initiatives. The strength of this consortium was a key consideration when HMRC awarded Fujitsu the contract to deliver and operate the Trader Support Service in 2020 which provides customs intermediary services for all trade between Great Britain and Northern Ireland.

He is a Non-Executive Director of IBMATA (International Border Management And Technologies Association) a not for profit organisation (NGO) committed to the safe and secure movement of people and goods across international borders. Frank has published several points of view papers on 'Future Border' topics and provided the technical content for a response to the Chancellors Freeport Consultation document.


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Philip Carter is Chief Analyst for the European region. He is regularly featured on mainstream media such as CNBC and Bloomberg, and in global publications such as the New York Times. Prior to working for IDC in Europe, Carter worked in IDC's Asia/Pacific region, covering the software, services, channels, and sustainability research areas. Before joining IDC, he worked at SAS Institute (both in EMEA and Asia/Pacific) in marketing strategy, product management, and business development roles


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Malin joined Telia Company in March 1997 and has more than 20 years of experience in the telecom industry. Operation and customer experience had been the main areas within Service Assurance. Before joining Telia Company Malin Fransén Kronberg studied Electrical Engineering at the Karlstad University.


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Christian is a VP at Fujitsu, member of the UK Leadership Team and Client Managing Director of HMRC, one of Fujitsu’s largest accounts. Christian has been in this role since April 2019, before that Christian led Fujitsu’s Applications Transformation and Information Services delivery capability across EMEA, with responsibility for over 1,200 people across 10 countries.

Christian’s background is very much in Applications, Data and Analytics and prior to joining Fujitsu in April 2016, he held senior Applications, Data and Analytics roles at Atos and Capgemini. Christian is also proud to be the Executive Sponsor and ally of Fujitsu’s European Pride LGBT+ network.


Now at Work 2021

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What is Now at Work 2021?

Now at Work 2021 Digital Experience brings together the ServiceNow community to workflow a better world.

Join us to:

• Connect with what matters most and reimagine everything

• Change how your business responds to an ever-evolving hybrid world

• Create a workplace of continuous improvement to speed innovation


Now at Work EMEA begins on October 14. For more information, see our agenda.


Register for free on the Now at Work website.

When is Now at Work 2021 taking place?

Now at Work 2021 happens on October 14


See our agenda for the program overview and the Library for the session information.

What is Braindate™?

Braindate helps you tap into the experiences and expertise of other attendees during Now at Work. Opt-in to connect and learn from each other through conversations about things you care about. Share your knowledge and book one-on-one or group conversations called “braindates”—with other participants on the platform, then meet for awesome video conversations. You can access Braindate through the Network link in the navigation.


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How and when do I register for the Now at Work 2021 Digital Experience?

Register today on the Now at Work website. It’s fast and easy. Just sign in with your ServiceNow credentials or create an account.

How do I build a personal schedule?

Building your schedule is easy. Explore the Library and add your favorite sessions to My List.

How do I navigate the Now at Work 2021 Digital Experience?

Once logged into the Now at Work 2021 Digital Experience, use the tabs at the top of the page to navigate all available content.

• Home – Start here to see the featured content we have available for you.

• Library – Explore the content catalog for both live and on-demand sessions.

• My List – View the list of sessions you’ve selected.

• Sponsors – Engage with our sponsors and discover new ways to use ServiceNow.

What types of content are available?

We offer hundreds of on-demand sessions tailored to various solutions and industries. Explore our Library to find the content most relevant to your business.

How can I connect with the Now at Work community?

Connect with other Now at Work attendees by visiting our community page. Join in with your peers around the globe to workflow a better world.

Contact us

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I’m having trouble logging in or completing my registration. Who can I contact?

For any issues related to logging in or registration, please contact us at web_support@servicenow.com.

Who can I contact for assistance with the digital experience (Library, My List etc.) site?

If you need assistance with your Now at Work registration, or with the digital experience site pages (Library, My List etc.) please contact your Now at Work support team at emeaevents@servicenow.com

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4. Select Don’t block cookies.

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1. Click the three vertical dots on the top right corner in Chrome and select Setting.

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Now at Work EMEA 2021

Now at Work EMEA 2021

Ready to workflow a better world? Come see what’s possible at our award-winning event!