Collaborating with ServiceNow, Novartis was able to simplify its IT systems Novartis International AG, is a Swiss multinational, employing more than 125,000 people globally. One of the world’s largest pharmaceutical companies, with a vision to be a trusted leader in changing the practice of medicine, it commercializes innovative patented medicines to enhance health outcomes for patients and healthcare professionals.
With a number of different systems to perform vital workflows, came a large amount of complexity. Using ServiceNow, this complexity has been replaced by a robust and transparent system. Time spent on repetitive tasks has been reduced, enabling staff to focus on tasks that deliver the highest value, which in turn has resulted in a more engaged workforce.