Why Mindset Matters: Business Continuity Plans for Customer Support
As with many organizations, our ServiceNow Customer Support team moved to a remote workforce almost overnight last spring. Having predetermined plans to cover business continuity and disaster recovery are essential for any organization.
Watch this on-demand webinar as we share our strategy and tactics used to support business continuity, including the evolving communication and collaboration procedures, workforce management processes, and capacity modeling and scenario planning.
Featured speakers:Ravneet Gill, senior director, technical support management, ServiceNow
Shoeb Shaikh, senior business operations manager, global technical support, ServiceNow