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  IT Workflows
  
  PRODUCTS
  
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  IT Workflows
  
  Build the future of IT with digital workflows on a single, unified platform. Connect your enterprise and modernize operations to transform your business.
  
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  Hybrid Workforce
  
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  IT Service Management
  
  Transform the impact, speed, and delivery of IT. Provide resilient services that increase productivity and create amazing experiences wherever your employees work.
  
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  IT Operations Management
  
  Deliver proactive digital operations with AIOps. Use insights and automation to predict issues, reduce user impact, and streamline resolutions.
  
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  IT Business Management
  
  Deliver enterprise agility for better business outcomes. Align work to business priorities, enable faster change, and get greater value from your initiatives.
  
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  IT Asset Management
  
  Take control of your IT assets. Automate the end-to-end lifecycle for software, hardware, and cloud assets to optimize costs while reducing risk.
  
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  DevOps
  
  Expand DevOps success across the enterprise. Take the risk out of going fast and minimize friction to bring IT operations and development together.
  
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  Security Operations
  
  Identify, prioritize, and respond to threats faster. Connect existing security tools with a security orchestration, automation, and response engine to quickly resolve incidents.
  
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  Governance, Risk, and Compliance
  
  Manage risk and resilience in real time. Embed risk-informed decisions into daily work across the enterprise for improved business resilience.
  
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  Telecommunications Service Operations Management
  
  Proactively monitor the health of your networks and services to prevent downtime. Streamline your response with machine learning and advanced analytics.
  
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  Operational Technology Management
  
  Safeguard operational technology (OT) systems with digital workflows that respond quickly to threats. Improve resilience and uptime with a single system of action.
  
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  Employee Workflows
  
  PRODUCTS
  
  Overview of Employee Workflows
  
  Employee Workflows
  
  Create connected, engaging employee experiences. Motivate your workforce and make it easy for employees to get what they need, when they need it.
  
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  Hybrid Workforce
  
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  HR Service Delivery
  
  Deliver the right experience to employees anywhere. Improve productivity by streamlining the employee service experience with intelligent workflows.
  
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  Workplace Service Delivery
  
  Deliver modern digital services for the distributed workplace. Automate requests, reservations, and repairs to create the ultimate workplace service experience.
  
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  Legal Service Delivery
  
  Deliver legal services for your enterprise at the speed of the business. Modernize legal operations to make faster decisions and increase productivity.
  
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  Procurement Service Management
  
  Procurement Service Management
  
  Drive smarter spending with a streamlined buying experience. Deliver procurement services that empower employees with self-service, align work teams, and boost productivity.
  
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  Safe Workplace Suite
  
  Make going back to the workplace work for everyone with a safe, employee-ready environment.
  
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  Customer Workflows
  
  PRODUCTS
  
  Overview of Customer Workflows
  
  Customer Workflows
  
  Go beyond traditional CRM and field service. Drive customer loyalty with connected digital workflows that automate work across departments.
  
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  Featured Solutions
  
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  Improve service operations and engage customers. Bring front, middle, and back offices together to proactively address issues and automate common requests.
  
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  Knowledge Management
  
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  Field Service Management
  
  Boost customer satisfaction with efficient field service management. Connect field service with other teams and mobile tools to quickly respond to and prevent issues.
  
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  Connected Operations
  
  Connected Operations
  
  Connect IoT data with business context and digital workflows. Turn your data into action to quickly get value from your IoT investments.
  
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  Financial Services Operations
  
  Financial Services Operations
  
  Unite your front, middle, and back offices. Provide efficient, resilient financial services operations for enhanced customer and employee experiences.
  
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  Telecommunications Service Management
  
  Telecommunications Services Management
  
  Connect your telecom operations—from the network to the customer—on a single platform. Enable CSPs to enhance customer care and automate service assurance.
  
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  Order Management for Telecommunications
  
  Order Management for Telecommunications
  
  Scale order management to take on modern telecom opportunities and build for customer success. Speed new products to market and quickly turn services into revenue.
  
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  Healthcare and Life Sciences Service Management
  
  Healthcare and Life Sciences Service Management
  
  Create consumer-grade healthcare experiences and stay focused on patients through improvements to operational performance. Increase agility across the organization.
  
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  Creator Workflows
  
  PRODUCTS
  
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  Creator Workflows
  
  Build digital workflow apps fast with a low-code platform. Quickly scale across the enterprise to create intuitive, connected experiences users love.
  
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  App Engine
  
  App Engine
  
  Reimagine every process as a digital workflow. Empower developers and builders of all skill levels to create low-code workflow apps fast.
  
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  Reduce cost and complexity for ServiceNow integrations. Quickly connect workflows to critical business systems and simplify cross-enterprise automation.
  
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  Unlock worker productivity by streamlining and digitizing standard operating procedures and enabling shared knowledge across the enterprise.
  
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  Enable better decision-making to deliver optimized government services.
  
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  Deliver better outcomes now and into the future with health IT.
  
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  Set a new standard for manufacturing with truly connected operations.
  
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  Develop innovative solutions with a modern service provider platform.
  
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  Scale and support operations with end-to-end digital workflows.
  
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Session 1: Delight customers with proactive service from issue to resolution

Live Demo

Session 1: Delight customers with proactive service from issue to resolution

Drive customer loyalty with connected digital workflows across departments.

Nov 23, 2021

Virtual

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6:00 am - 7:00 am

Oct 22, 2021
Session 2: Delight customers with proactive service from issue to resolution

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Session 2: Delight customers with proactive service from issue to resolution

Drive customer loyalty with connected digital workflows across departments.

Nov 23, 2021

Virtual

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9:00 am - 10:00 am

Oct 22, 2021
Session 2: Transform the IT experience: IT Service Management Pro

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Session 2: Transform the IT experience: IT Service Management Pro

Transform the impact, speed, and delivery of IT

Dec 01, 2021

Virtual

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9:00 am - 10:00am PST

Nov 23, 2021
Session 1: Transform the IT experience: IT Service Management Pro

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Session 1: Transform the IT experience: IT Service Management Pro

Transform the impact, speed, and delivery of IT

Dec 01, 2021

Virtual

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Nov 23, 2021
Improve productivity by streamlining the employee service experience with intelligent workflows

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Improve productivity by streamlining the employee service experience with intelligent workflows

Deliver great employee experiences across moments that matter.

Dec 01, 2021

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10:00 am - 11:00 am PST

Nov 23, 2021
Accelerate innovation with low code app dev and build cross-enterprise workflows fast while governing for scale

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Accelerate innovation with low code app dev and build cross-enterprise workflows fast while governing for scale

Empower all skill levels to create low-code workflow apps

Dec 01, 2021

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10:00 am - 11:00 am PST

Nov 23, 2021
Use insights to predict issues, reduce user impact, and streamline resolution

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Use insights to predict issues, reduce user impact, and streamline resolution

Predict and prevent outages and automate resolutions with visibility and AIOps

Dec 01, 2021

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9:00 am - 10:00am PST

Nov 23, 2021
Quickly prioritize and respond to security incidents using workflows, automation, and orchestration

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Quickly prioritize and respond to security incidents using workflows, automation, and orchestration

Identify, prioritize, and respond to security incidents faster

Dec 02, 2021

Virtual

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8:00 am - 9:00 am PST

Nov 23, 2021
Power your resilient enterprise with risk-informed decisions embedded in daily work

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Power your resilient enterprise with risk-informed decisions embedded in daily work

Manage risk and resilience in real time

Dec 02, 2021

Virtual

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8:00 am - 9:00 am PST

Nov 23, 2021
Session 2: Automate and Optimize Customer Experience Processes with End-to-End Visibility.

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Session 2: Automate and Optimize Customer Experience Processes with End-to-End Visibility.

Deliver a personalized customer experience and resolve issues fast connecting a single process flow across the customer support and field service teams

Dec 02, 2021

Virtual

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9:00 am - 10:00 am PST

Nov 23, 2021
Session 1: Automate and Optimize Customer Experience Processes with End-to-End Visibility.

Live Demo

Session 1: Automate and Optimize Customer Experience Processes with End-to-End Visibility.

Deliver a personalized customer experience and resolve issues fast connecting a single process flow across the customer support and field service teams

Dec 02, 2021

Virtual

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6:00 am - 7:00 am PST

Nov 23, 2021
Take control of your software and cloud assets

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Take control of your software and cloud assets

Get to business outcomes faster, mitigate risk, and reduce software spend

Dec 03, 2021

Virtual

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8:00 am - 9:00 am PST

Nov 23, 2021
Transform the Project Management experience

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Transform the Project Management experience

Plan, prioritize, and track work aligned to business objectives

Dec 03, 2021

Virtual

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10:00 am - 11:00 am PST

Nov 23, 2021
Session 1: Transform the IT experience: IT Service Management Pro

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Session 1: Transform the IT experience: IT Service Management Pro

Transform the impact, speed, and delivery of IT

Dec 06, 2021

Virtual

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6:00 am - 7:00 am PTS

Nov 24, 2021
Session 2: Transform the IT experience: IT Service Management Pro

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Session 2: Transform the IT experience: IT Service Management Pro

Transform the impact, speed, and delivery of IT

Dec 06, 2021

Virtual

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Time

9:00 am - 10:00am

Nov 24, 2021
Session 1: Automate and Optimize Customer Experience Processes with End-to-End Visibility.

Live Demo

Session 1: Automate and Optimize Customer Experience Processes with End-to-End Visibility.

Deliver a personalized customer experience and resolve issues fast connecting a single process flow across the customer support and field service teams

Dec 07, 2021

Virtual

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Time

6:00 am - 7:00 am PST

Nov 23, 2021
Improve productivity by streamlining the employee service experience with intelligent workflows

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Improve productivity by streamlining the employee service experience with intelligent workflows

Deliver great employee experiences across moments that matter.

Dec 07, 2021

Virtual

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Time

10:00 am - 11:00 am

Nov 22, 2021

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