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- Workflows
  
  IT Workflows
  
  PRODUCTS
  
  Overview of IT Workflows
  
  IT Workflows
  
  Build the future of IT with digital workflows on a single, unified platform. Connect your enterprise and modernize operations to transform your business.
  
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  Featured Solutions
  
  Hybrid Workforce
  
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  IT Service Management
  
  Transform the impact, speed, and delivery of IT. Provide resilient services that increase productivity and create amazing experiences wherever your employees work.
  
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  View Demo
  
  Featured Capabilities
  
  Change and Release Management
  
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  IT Operations Management
  
  Deliver proactive digital operations with AIOps. Use insights and automation to predict issues, reduce user impact, and streamline resolutions.
  
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  Featured Capabilities
  
  Discovery
  
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  IT Business Management
  
  Deliver enterprise agility for better business outcomes. Align work to business priorities, enable faster change, and get greater value from your initiatives.
  
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  View Demo
  
  Featured Capabilities
  
  Project Portfolio Management
  
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  IT Asset Management
  
  IT Asset Management
  
  Take control of your IT assets. Automate the end-to-end lifecycle for software, hardware, and cloud assets to optimize costs while reducing risk.
  
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  View Demo
  
  Featured Capabilities
  
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  DevOps
  
  Expand DevOps success across the enterprise. Take the risk out of going fast and minimize friction to bring IT operations and development together.
  
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  DevOps Agile Team Planning
  
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  Security Operations
  
  Identify, prioritize, and respond to threats faster. Connect existing security tools with a security orchestration, automation, and response engine to quickly resolve incidents.
  
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  Featured Capabilities
  
  Security Incident Response
  
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  Governance, Risk, and Compliance
  
  Governance, Risk, and Compliance
  
  Manage risk and resilience in real time. Embed risk-informed decisions into daily work across the enterprise for improved business resilience.
  
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  Business Continuity Management
  
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  Telecommunications Service Operations Management
  
  Telecommunications Service Operations Management
  
  Proactively monitor the health of your networks and services to prevent downtime. Streamline your response with machine learning and advanced analytics.
  
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  View Demo
  
  Operational Technology Management
  
  Operational Technology Management
  
  Safeguard operational technology (OT) systems with digital workflows that respond quickly to threats. Improve resilience and uptime with a single system of action.
  
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  Employee Workflows
  
  PRODUCTS
  
  Overview of Employee Workflows
  
  Employee Workflows
  
  Create connected, engaging employee experiences. Motivate your workforce and make it easy for employees to get what they need, when they need it.
  
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  Featured Solutions
  
  Hybrid Workforce
  
  Environmental, Social, and Governance
  
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  HR Service Delivery
  
  Deliver the right experience to employees anywhere. Improve productivity by streamlining the employee service experience with intelligent workflows.
  
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  Featured Capabilities
  
  Case and Knowledge Management
  
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  Now Mobile app
  
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  Workplace Service Delivery
  
  Deliver modern digital services for the distributed workplace. Automate requests, reservations, and repairs to create the ultimate workplace service experience.
  
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  Legal Service Delivery
  
  Legal Service Delivery
  
  Deliver legal services for your enterprise at the speed of the business. Modernize legal operations to make faster decisions and increase productivity.
  
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  View Demo
  
  Procurement Service Management
  
  Procurement Service Management
  
  Drive smarter spending with a streamlined buying experience. Deliver procurement services that empower employees with self-service, align work teams, and boost productivity.
  
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  Safe Workplace Suite
  
  Safe Workplace Suite
  
  Make going back to the workplace work for everyone with a safe, employee-ready environment.
  
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  Customer Workflows
  
  PRODUCTS
  
  Overview of Customer Workflows
  
  Customer Workflows
  
  Go beyond traditional CRM and field service. Drive customer loyalty with connected digital workflows that automate work across departments.
  
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  Improve service operations and engage customers. Bring front, middle, and back offices together to proactively address issues and automate common requests.
  
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  Field Service Management
  
  Boost customer satisfaction with efficient field service management. Connect field service with other teams and mobile tools to quickly respond to and prevent issues.
  
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  Connected Operations
  
  Connected Operations
  
  Connect IoT data with business context and digital workflows. Turn your data into action to quickly get value from your IoT investments.
  
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  View Demo
  
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  Financial Services Operations
  
  Unite your front, middle, and back offices. Provide efficient, resilient financial services operations for enhanced customer and employee experiences.
  
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  View Demo
  
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  Telecommunications Services Management
  
  Connect your telecom operations—from the network to the customer—on a single platform. Enable CSPs to enhance customer care and automate service assurance.
  
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  Order Management for Telecommunications
  
  Order Management for Telecommunications
  
  Scale order management to take on modern telecom opportunities and build for customer success. Speed new products to market and quickly turn services into revenue.
  
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  Healthcare and Life Sciences Service Management
  
  Healthcare and Life Sciences Service Management
  
  Create consumer-grade healthcare experiences and stay focused on patients through improvements to operational performance. Increase agility across the organization.
  
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  Creator Workflows
  
  PRODUCTS
  
  Overview of Creator Workflows
  
  Creator Workflows
  
  Build digital workflow apps fast with a low-code platform. Quickly scale across the enterprise to create intuitive, connected experiences users love.
  
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  Featured Solutions
  
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  App Engine
  
  App Engine
  
  Reimagine every process as a digital workflow. Empower developers and builders of all skill levels to create low-code workflow apps fast.
  
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  Unlock worker productivity by streamlining and digitizing standard operating procedures and enabling shared knowledge across the enterprise.
  
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  ServiceNow App Store
  
  Tap into ISV innovation. Choose from 500+ certified, ready-to-use apps and integrations available now in the ServiceNow Store.
  
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  Enable better decision-making to deliver optimized government services.
  
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  Deliver better outcomes now and into the future with health IT.
  
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  Set a new standard for manufacturing with truly connected operations.
  
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  Develop innovative solutions with a modern service provider platform.
  
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Session 2: Transform the IT experience: IT Service Management Pro

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Improve productivity by streamlining the employee service experience with intelligent workflows

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Improve productivity by streamlining the employee service experience with intelligent workflows

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Nov 23, 2021
Accelerate innovation with low code app dev and build cross-enterprise workflows fast while governing for scale

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Nov 23, 2021
Use insights to predict issues, reduce user impact, and streamline resolution

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Use insights to predict issues, reduce user impact, and streamline resolution

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Dec 01, 2021

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Nov 23, 2021
A Guide to Successful Citizen Development

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A Guide to Successful Citizen Development

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Dec 01, 2021 - Jan 01, 2022

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Nov 04, 2021
How to define your role in ITAM’s future

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How to define your role in ITAM’s future

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Dec 01, 2021

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Nov 02, 2021
Managing continuous disruption—unlocking value through a shift from project to product

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Managing continuous disruption—unlocking value through a shift from project to product

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Dec 02, 2021

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Nov 18, 2021
Quickly prioritize and respond to security incidents using workflows, automation, and orchestration

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Quickly prioritize and respond to security incidents using workflows, automation, and orchestration

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Dec 02, 2021

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Nov 23, 2021
Power your resilient enterprise with risk-informed decisions embedded in daily work

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Power your resilient enterprise with risk-informed decisions embedded in daily work

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Nov 23, 2021
Session 2: Automate and Optimize Customer Experience Processes with End-to-End Visibility.

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Nov 23, 2021
Session 1: Automate and Optimize Customer Experience Processes with End-to-End Visibility.

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Nov 23, 2021
Accelerate Digital Transformation with AI

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Dec 02, 2021

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Oct 19, 2021
Take control of your software and cloud assets

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Take control of your software and cloud assets

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Nov 23, 2021
Transform the Project Management experience

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Transform the Project Management experience

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Nov 23, 2021
Session 1: Transform the IT experience: IT Service Management Pro

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Dec 06, 2021

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Nov 24, 2021
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Dec 06, 2021

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Nov 24, 2021
Gartner IT Infrastructure, Operations & Cloud Strategies Conference

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Gartner IT Infrastructure, Operations & Cloud Strategies Conference

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Dec 06 - 08, 2021

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Oct 29, 2021
Session 1: Automate and Optimize Customer Experience Processes with End-to-End Visibility.

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Session 1: Automate and Optimize Customer Experience Processes with End-to-End Visibility.

Deliver a personalized customer experience and resolve issues fast connecting a single process flow across the customer support and field service teams

Dec 07, 2021

Virtual

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6:00 am - 7:00 am PST

Nov 23, 2021
Improve productivity by streamlining the employee service experience with intelligent workflows

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Improve productivity by streamlining the employee service experience with intelligent workflows

Deliver great employee experiences across moments that matter.

Dec 07, 2021

Virtual

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Nov 22, 2021
Accelerate innovation with low code app dev and build cross-enterprise workflows fast while governing for scale

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Accelerate innovation with low code app dev and build cross-enterprise workflows fast while governing for scale

Empower all skill levels to create low-code workflow apps

Dec 08, 2021

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Nov 25, 2021
Legal Service Delivery on the ServiceNow platform provides a modern digital self-service experience

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Legal Service Delivery on the ServiceNow platform provides a modern digital self-service experience

Modernize legal operations to make faster decisions and increase productivity

Dec 09, 2021

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Nov 25, 2021
Remove complexity and delight employees with HR case and knowledge management

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Remove complexity and delight employees with HR case and knowledge management

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Dec 09, 2021

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Nov 22, 2021
Session 1: Transform the IT experience: IT Service Management Pro

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Session 1: Transform the IT experience: IT Service Management Pro

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Dec 13, 2021

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Nov 25, 2021
Security alert: Get the visibility you need, respond faster

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Security alert: Get the visibility you need, respond faster

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Dec 14, 2021

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Nov 18, 2021
Technology Asset Management Survey—Current State and Near-Term Outlook

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Technology Asset Management Survey—Current State and Near-Term Outlook

Modernize your ITAM program with centralization and automation.

Dec 15, 2021

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Nov 18, 2021
Accelerate innovation with low code app dev and build cross-enterprise workflows fast while governing for scale

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Accelerate innovation with low code app dev and build cross-enterprise workflows fast while governing for scale

Empower all skill levels to create low-code workflow apps fast.

Dec 15, 2021

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Nov 25, 2021
Activate ESG across the Enterprise using the power of the NOW Platform

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Activate ESG across the Enterprise using the power of the NOW Platform

Enable organizations to build greater customer, investor and employee trust

Dec 15, 2021

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Nov 25, 2021
Driving IT speed and agility at scale with low code

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Driving IT speed and agility at scale with low code

Maximize your asset uptime and service revenue with IoT.

Dec 16, 2021

Virtual

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Nov 18, 2021

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