June 26 – 30, 2017


The Mirage, Las Vegas, Nevada


Learn How ServiceNow Makes Customer Service a Team Sport

The 2017 CCW Conference & Expo ( is where the customer care community comes together for all things customer service. Workshops, keynote sessions, site tours, lunch and learns, and meet‑ups provide attendees with the tools and insight needed to transform the future of customer service.

Receive a 20% discount when you register using our code: 18CCW_SERVICENOW


ServiceNow @ 
Call Center Week

ServiceNow Booth: Letter J
Twitter Tag: @servicenow  #ServiceNow #CallCenterWeek

3400 S Las Vegas Blvd.
Las Vegas, Nevada, United States


Learn More About ServiceNow Customer Service Management


Tuesday, June 27th 6:30pm

CCW Excellence Awards Gala

Join us at the CCW Excellence Awards Gala as we honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance.

Wednesday, June 28th 12:30pm

Networking Lunch and Learn

Be our guest at our “Beyond CRM: Redefining Customer Service” networking lunch. Join your colleagues for a spirited discussion on strategies and tactics for moving from reactive to proactive customer service in a digital, connected age.

Wednesday, June 28th at 3:00pm

Location: Disruptor Track 3, MEC C3

Beyond CRM: How Epicor Redefined the Fundamentals of Customer Service

Join Ian Ashby, Senior Vice President of Global Support at Epicor, as he details how Epicor launched a program for transforming Customer Service across the entire global business with a goal to improve Customer NPS. He will outline the rationale for choosing a modern approach to customer service management over traditional CRM solutions, approaches to enlisting the entire organization in customer service, and establishing best practices for a successful enterprise‑wide rollout.

Wednesday, June 28th ‑ Thursday June 29th ‑ ALL DAY

Location: ServiceNow Pavilion Track 8 

Don’t miss ServiceNow Pavilion Track 8: Resolving Customer Issues at Lightspeed. During this two‑day track, located on the Expo floor, you’ll hear from leading industry speakers, get the inside scoop at special Q & A sessions, and gain insights from fireside chats with industry experts. 

Click here to view the full track agenda.



ServiceNow Invite
You're invited to visit our booth ‑ Letter “J” ‑ to learn how we’re helping the modern
enterprise operate faster and be more scalable than ever before.