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Customer Service. Now a Team Sport.

ServiceNow at Call Center Week

Visit us at Booth J and enter to win a $300 StubHub™ gift card in our daily drawing.

With ServiceNow Customer Service Management, companies can improve customer satisfaction while reducing costs by enabling an effortless customer and agent experience, connecting teams to fix issues, and proactively preventing calls.

Join us in the ServiceNow Pavilion in the Expo Hall for two full days of sessions focusing on Resolving Customer Issues at Lightspeed. Agenda below.

GET INSPIRED.
SERVICENOW PAVILION SCHEDULE

Wednesday, June 28

10:40 AM – 11:30 AM

CASE STUDY: Beyond CRM – A Roadmap to Customer Service Transformation
Eyal Lubin, PMP, ITIL, Director of Service Operations, NICE

11:30 AM – 12:30 PM

Building the Business Case for Transforming Customer Service
Anish Shah: Principal Consultant, Total Economic Impact Practice – Forrester Research Ian Ashby: Senior Vice President, Global Support – Epicor

2:00 PM – 2:10 PM

Chairperson's Afternoon Opening Remarks
Holly Simmons, Senior Director of Product Marketing, Customer Service Management, ServiceNow

2:10 PM – 2:50 PM

The Future of Customer Service: Resolving Customer Issues at Lightspeed
Abhijit Mitra, General Manager, Customer Service Management, ServiceNow

3:00 PM – 3:40 PM

CASE STUDY: Ease of Access – CX Optimization for Technical Support
Deborah Alvord, WW Director of Services, Customer Experience, Lenovo

Thursday, June 29

11:10 AM – 11:50 AM

CASE STUDY: How GE is Transforming Customer Service at Lightspeed
Jolene Jeffries, Director of Global Support Delivery, GE

1:00 PM – 1:10 PM

Chairperson’s Afternoon Opening Remarks
Holly Simmons, Senior Director of Product Marketing, Customer Service Management, ServiceNow

1:10 PM – 2:10 PM

Culture Q&A: 2017 CCW Excellence Award Finalist
Trish Zimmerman: Senior Communications Manager – PGi
Holly Simmons: Senior Director of Product Marketing, Customer Service Management – ServiceNow

2:10 PM – 2:50 PM

Product Tour: The Essentials for Effortless and Proactive Customer Service
Venki Subramanian, Head of Product Management, Customer Service Management, ServiceNow

3:00 PM – 3:40 PM

Live Q&A with 2017 CCW Excellence Award Winners
Brian Cantor, Managing Director, Customer Service Management, IQPC, CCW Digital