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June 24 – 28, 2019

CUSTOMER CONTACT WEEK

The Mirage Hotel, Las Vegas, Nevada

DELIGHT CUSTOMERS WITH PROACTIVE SERVICE FROM ISSUE TO RESOLUTION

Started in 1999 as Call Center Week, Customer Contact Week (CCW) is the world’s largest customer contact event series. For their 20th anniversary, CCW Vegas will gather nearly 3,000 attendees. It is the place where customer care, CX, and contact center leaders come together.

JOIN US

Meet with the ServiceNow team at Booth 502 for a personalized demo of our Customer Service Management solution to see how we help organizations go beyond basic CRM and resolve complex customer issues end‑to‑end. Request a Meeting

Tuesday, June 25, 8:15 am ‑ 10:45 am PT join our workshop Proactive Service Strategies: Improve Customer Experience and Enhance Brand Loyalty to learn strategies for providing proactive service to improve customer experience and enhance brand loyalty.

Speakers: Tom Brennan ‑ Global Director, Customer Service Transformation, ServiceNow and Shaun Smith ‑ VP, Global Operations, IBM Cloud Platform.

Wednesday, June 26, 5:45 pm ‑ 6:25 pm PT attend the Keynote Panel Optimize the Human Factor in Agent and Customer Engagement with ServiceNow customers IBM Cloud Platform and Openlink, on optimizing the human factor in agent and customer engagement.

Panelists: Tom Brennan ‑ Global Director, Customer Service Transformation, ServiceNow, Troy Stevenson ‑ VP & Global Head of Community Operations, Uber , Sasha Chatani Lucas ‑ VP‑Omni Experience, Verizon Fios, Shaun Smith ‑ VP, Global Operations, IBM Cloud Platform, Michael Cronin ‑ VP, Global Operations & Support, Openlink

FAST FACTS

ServiceNow @ 
Customer Contact Week

Booth: 502
Twitter Tag: #customercontactweek  #CCW

THE MIRAGE HOTEL
3400 South Las Vegas Blvd.
Las Vegas, Nevada, United States


20% discount registration code: 20CCW_SERVICENOW

Learn More About ServiceNow Customer Service Management

ServiceNow Invite
You're invited to visit booth 502 to learn how we’re transforming old, manual ways of working
into digital workflows, so employees and customers get what they need when they need it.

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