With ServiceNow Customer Service Management, companies can improve customer satisfaction while reducing costs by enabling an effortless customer and agent experience, connecting teams to fix issues, and proactively preventing calls.
Join us in the ServiceNow Pavilion in the Expo Hall for two full days of sessions focusing on Resolving Customer Issues at Lightspeed. Agenda below.
CASE STUDY: Beyond CRM – A Roadmap to Customer Service Transformation
Eyal Lubin, PMP, ITIL, Director of Service Operations, NICE
Building the Business Case for Transforming Customer Service
Anish Shah: Principal Consultant, Total Economic Impact Practice – Forrester Research
Ian Ashby: Senior Vice President, Global Support – Epicor
Chairperson's Afternoon Opening Remarks
Holly Simmons, Senior Director of Product Marketing, Customer Service Management, ServiceNow
The Future of Customer Service: Resolving Customer Issues at Lightspeed
Abhijit Mitra, General Manager, Customer Service Management, ServiceNow
CASE STUDY: Ease of Access – CX Optimization for Technical Support
Deborah Alvord, WW Director of Services, Customer Experience, Lenovo
CASE STUDY: How GE is Transforming Customer Service at Lightspeed
Jolene Jeffries, Director of Global Support Delivery, GE
Chairperson’s Afternoon Opening Remarks
Holly Simmons, Senior Director of Product Marketing, Customer Service Management, ServiceNow
Culture Q&A: 2017 CCW Excellence Award Finalist
Trish Zimmerman: Senior Communications Manager – PGi
Holly Simmons: Senior Director of Product Marketing, Customer Service Management – ServiceNow
Product Tour: The Essentials for Effortless and Proactive Customer Service
Venki Subramanian, Head of Product Management, Customer Service Management, ServiceNow
Live Q&A with 2017 CCW Excellence Award Winners
Brian Cantor, Managing Director, Customer Service Management, IQPC, CCW Digital