Solutions

  • Products
  • Use cases
  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.
  1. 1
    INVENTORY ASSETS, VENDORS,
    ROLES & RESPONSIBILITIES
    Document your systems, services and relationships in the ServiceNow Configuration Management Database.
  2. 2
    MAP DEPENDENT
    PROCESSES AND
    SYSTEMS
    Enter IT controls into ServiceNow to enable automated enforcement & reporting.
  3. 3
    DEFINE GOVERNANCE
    FRAMEWORK, RISKS, AND
    PLAN ASSESSMENTS
    Review failed controls and corresponding business risk.
  4. 4
    SET UP CONTINUOUS
    MONITORING,
    AUTOMATE TESTS AND
    ASSESSMENTS
    Directly assign remediation tasks that appear in the IT Operations work list.
  5. 5
    VIEW REAL-TIME
    REPORTS AND
    DASHBOARDS
    Run built-in reports with real-time data on compliance status.
  6. 6
    MATURE
    CONTINUOUS
    MONITORING
    AND
    PREDICITIVE
    ANALYTICS
    Enrich your sources and methods, continue to personalize risk management applications, add use cases, identify additional regulations or initiatives to continuously monitor; plus implement predictive analytics.

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