How to Resolve Customer Issues at Lightspeed

  1. 1
    Make It Easy For
    Customers To Engage
    Provide effortless customer service across any channel at any time.
  2. Reduce Case Volume
    With Self-Service
    2
    Encourage customers to help themselves with a self-service catalog, knowledge base, social Q&A, and portal.
  3. 3
    Monitor For Issues and
    Create Cases Automatically
    Proactively monitor customers’ products and services and take action on potential issues and outages.
  4. 4
    Assign Tasks Across
    The Enterprise
    Connect customer service with engineering, field service, finance, and other teams to drive accountability for resolution.
  5. 5
    Prevent Future Calls
    Fix underlying issues to eliminate calls, drive knowledge base content changes, preemptively notify customers, and act on trends revealed in Performance Analytics.

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