How to Modernize IT Service Management

  1. 1
    Consolidate Incident,
    Problem, And Change
    Management
    Provide consistency across processes with shared configuration items and service level goals.
  2. 2
    Simplify Work With
    Visual Task Boards
    Use automated routing, drag-and-drop assignments, and integrated collaboration to improve the way teams work together.
  3. 3
    Drive Action With
    Service And Asset
    Awareness
    Automate discovery of IT services and assets to gain visibility into cost of ownership and get fast resolution.
  4. 4
    Make Better Decisions
    With Dashboards And
    Analytics
    Use dashboards to get actionable insight into service demand, service level compliance, and other key performance indicators.
  5. 5
    Provide One Place
    For Users To Make
    All IT Requests
    Request and track services through a single service portal and from any device—creating a consumer-like experience.
  6. 6
    A Single Cloud System
    Of Record For IT
    Drive IT efficiencies and reduce costs by consolidating on-premises tools and infrastructure on the ServiceNow Platform.

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