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  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
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  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

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Explore

  • PERSPECTIVE
  • Change starts with people
  • Successful companies invest in helping employees through major transitions.
  1. 1
    Map Business Services
    To Infrastructure
    Discover and map relationships between business services and the IT components required to support them.
  2. 2
    Keep Service
    Maps Current
    Continuously monitor IT infrastructure for changes and update service maps in real time.
  3. 3
    Ingest Events From
    Across The IT Landscape
    Gain a consolidated view of service-impacting events for a rapid and effective IT response.
  4. 4
    Prioritize Issues
    And Automate Fixes
    Automate IT and business processes to accelerate remediation, reduce manual tasks, and improve productivity.
  5. 5
    Gain Visibility Into
    Business Service Health
    Prioritize the resolution of issues to ensure business service availability.

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